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Finance related articles

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Tax (internal)
re:cnv_ekmxtlb Stripe Processing Fee is tax inclusive which means it's subject to 6% SST for the courses owned by Malaysian CPs (or CPs that are linked to Malaysian Stripe Account) and 10% GST for…
- 3 mths ago
- 10
- Finance related articles
When a client asks OL to issue a quotation for courses
Process The clients sends the organisation's info and the enrolment details to CS. Finance raises the quotation and sends it to the client
- 6 mths ago
- 9
- Finance related articles
Institution plans: How do I know which plan / tier is a client on? (Aug 2021)
As a member of CS team I sometimes need to check which plan exactly is the client on. Wasabi only tells me if it's educator/personal/portal. How do I see more? You can check in Hubspot.…
- 8 mths ago
- 18
- Finance related articles
When and how to approve refund requests / Refund process
Contents Course refunds for learners OL Monthly or yearly subscription refunds Teach.com.au monthly and yearly subscription refunds Course refunds for Learners The first step is to check the course…
- 3 wk ago
- 3 replies
- 194
- 2
- Shannen Bradfordfacilitator6 mths ago
- Finance related articles
[LEGACY] Setting up a paid class and payment process (for institutions)
In this article How to set up a paid class Providing OpenLearning with your payment details How can learners pay for the course? What happens if a learner requests a refund?…
- 7 mths ago
- 2 replies
- 610
- 3
- Alenka PrezeljCustomer Success1 yr ago
- Finance related articles
How to manage failed payments on OpenLearning
Every now and then a subscription payment may fail. The most common causes for failed payments are insufficient funds or an expired card. If this does happen, your account will still continue to run.…
- 1 yr ago
- 17
- 1
- Finance related articles
Managing Educator Subscriptions on OpenLearning
The purpose of this documentation is to outline how users can manage their Educator Subscription on OpenLearning. The article below can be shared internally and externally.…
- 1 yr ago
- 46
- 1
- Finance related articles
Monthly payment to institution clients with paid courses process
We have some institution clients with paid courses on OpenLearning. Paid course enrolment transactions occur via OpenLearning, then we transfer course enrolment funds to the course provider monthly,…
- 7 mths ago
- 113
- Finance related articles
Course enrolment payment via invoice process
Some organisations have specific needs for paying to enrol their employees in courses. For example: They want to enrol a bulk amount of people (not feasible to do this directly through the platform)…
- 7 mths ago
- 6 replies
- 250
- 3
- Brooke Hahn2 yrs ago
- Finance related articles
How to handle requests for invoice payments (Educator & Personal plan subscriptions)
Some educators need to pay via invoice or bank transfer instead of through our payment gateway. This requires a different process, which the following article outlines.…
- 7 mths ago
- 195
- 2
- Finance related articles
Setting Currency
On our pricing page, it's stated that "Payments processed through OpenLearning will incur payment processing fees from Paypal, Braintree or MOLPay ranging from 2.3%-4.…
- 7 mths ago
- 62
- Finance related articles
Monthly payment to course providers process (Educators)
We have a number of educators that run paid courses on OpenLearning. Paid course enrolment transactions occur via OpenLearning, then we transfer course enrolment funds to the course provider monthly,…
- 7 mths ago
- 1 reply
- 186
- 2
- Sophea Sengfacilitator3 yrs ago
- Finance related articles

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