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Fixed and Solved Issues

See which issues we've resolved and fixed.

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OL chat is intermittently missing on course pages
Issue Summary: The OpenLearning chat feature - for students to chat with their class members is missing intermittently on course pages. So far I've found chat is still visible on the OL homepage,…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 3 wk ago
- 7
- Fixed and Solved Issues
- Fixed
- Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 1 mth ago
- 1 reply
- 5
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Payment issue
I want to purchase the 1 year subscription, but it keeps rejecting even though all my card data entered is correct. Please help. There seems noother method to pay except VISA too.
- Shamsiah Abdul Hamid
- Shamsiah_Abdul_Hamid
- 1 mth ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
can't see the settings icon for our institution page
Hi normally when I go to the link below there is a setting icon that looks like a gear in the top right corner but it seems to have dissappeared. What is the url for the settings? https://www.…
- Tal Greengard
- Tal_Greengard
- 1 mth ago
- 3 replies
- 9
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
- Aida Salam
- Aida_Salam
- 2 mths ago
- 7 replies
- 19
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 2 mths ago
- 8 replies
- 22
- 2
- SuriavarmanCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
RBT Course Issues....Help please
Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle…
- Darri Henderson
- Darri_Henderson
- 2 mths ago
- 11 replies
- 42
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
In the page editor modal, the header banner is broken (all white)
Issue Summary When I go to the page editor modal from Course Setup > Content and click Edit, the course banner should display at the top of the page. Currently, the banner does not show and instead,…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 2 mths ago
- 12
- Fixed and Solved Issues
- Fixed
- Fixed
Add People page not working
Hi In my 'institution settings' page, the 'invite people' page isn't working. I get the attached view (picture 2). Please advise. Also, your 'contact us' page link is broken.…
- fionaboyle
- fionaboyle
- 2 mths ago
- 2 replies
- 14
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 3 mths ago
- 3 replies
- 190
- Bettina Pfaendner11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
I can't select 'Manage my enrolments' with new topbar
When I try to access the Manage My Enrolments or Learn Something New options, (that appear at the end of the courses list drop-down in the topbar), the options are actually hidden under the frame in…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 3 mths ago
- 153
- Fixed and Solved Issues
- Fixed
- Fixed
Open learning down?
Is Open Learning down at the moment? We can't access any of our courses, via a computer or via the app.....
- Meg
- Meg
- 4 mths ago
- 2 replies
- 11
- Omnaya OmarCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Certificate will not download
No matter how many times I click on the download link, I get “something went wrong” and no certificate. Kenneth Jones
- Kenneth Jones
- Kenneth_Jones
- 4 mths ago
- 2 replies
- 12
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
- Melody Wang
- Melody_Wang
- 11 mths ago
- 2 replies
- 95
- Melody Wang4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 9 mths ago
- 3 replies
- 70
- Paul Jukic4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
'older posts' in announcements page link doesn't work
https://openlearning.kdu.edu.my/courses/kduuc-bbin-3018-internship-kk-low/cohorts/jan20192013202/blog 'older posts' in announcements page link doesn't work. Please advise/rectify. Thank you.
- Kimberly S'ng
- Kimberly_Sng
- 5 mths ago
- 7 replies
- 10
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Import in Group problems
1. When I import using CSV files in Groups, nothing happened 2. When I use manual , sometimes it gives error message Please help
- Fazrul Ismail
- Fazrul_Ismail
- 6 mths ago
- 2 replies
- 18
- Fazrul Ismail6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 9 mths ago
- 4 replies
- 22
- Kate Trinh7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Pet sitter course will not allow me to obtain certificate due to private interview issue
Hi there. I have completed the rest of the course for pet sitting, however will not let me obtain a certificate as the very first stage will not let me complete.…
- Jacob Cauchi
- Jacob_Cauchi
- 7 mths ago
- 2 replies
- 55
- SuriavarmanCustomer Success7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Lantite numeracy
I'm trying to get through the Lantite numeracy test, however the questions aren't loading. This is what comes up... Please help
- Carla Maisano
- Carla_Maisano
- 9 mths ago
- 2 replies
- 72
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Accessing activities
Hello, I am having trouble accessing the activities in my course.
- Connie Voutos
- Connie_Voutos
- 8 mths ago
- 3 replies
- 42
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
- Tal Greengard
- Tal_Greengard
- 9 mths ago
- 8 replies
- 94
- Tal Greengard8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Late notifications
Hi there, I am not sure if this is an isolated case but I have been having late notifications of student postings for the past 3-4 weeks. Students have posted up their comments and I only received…
- Vina Tan Phei Sean
- Vina_Tan_Phei_Sean
- 8 mths ago
- 1 reply
- 38
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot delete fully an announcement
Hi I was trying to delete an announcement posting when this prompting appeared. Tried since yesterday but problem still persists. PLs advise
- Soon Yuen Ling
- Soon_Yuen_Ling
- 9 mths ago
- 4 replies
- 68
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed

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