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Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
Zoe G Cooper
Zoe_G_Cooper
1 yr ago
5
replies
30
Ronald Silvosa
facilitator
2 mths ago
Fixed and Solved Issues
Fixed
Fixed
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
Katarina Chmolova
Katarina_Chmolova
3 mths ago
7
replies
131
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
CapoFantasma
CapoFantasma
3 mths ago
1
reply
36
Alenka Prezelj
Customer Success
9 mths ago
Fixed and Solved Issues
Fixed
Fixed
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
Melody Wang
Melody_Wang
3 mths ago
1
reply
121
2
Melody Wang
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
Adrian
Adrian
3 mths ago
1
reply
85
Marini binti Ab Rahman
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Mobile App lists modules out of order
David Collien
David_Collien
3 mths ago
111
Fixed and Solved Issues
Fixed
Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
Melody Wang
Melody_Wang
3 mths ago
3
replies
74
Paul Jukic
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
IZZATI HAZWANI BINTI KHAIRUZAMAN
IZZATI_HAZWANI_BINTI_KHA
3 mths ago
7
replies
137
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Group Import/Export sample files aren't in the right format?
Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
Melody Wang
Melody_Wang
3 mths ago
98
1
Fixed and Solved Issues
Fixed
Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
Melody Wang
Melody_Wang
3 mths ago
3
replies
106
1
E.
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Cannot complete the course!
Kindly assist ASAP. Thank you.
Saiful MSTA
Saiful_MSTA
3 mths ago
10
replies
35
GOH WEI JIAN MSTA
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Achieve Success with Emotional Intelligence
The "before we start" survey and the very first questionnaire in the next topic on Happiness have refused to open since I started this course 2 days ago.…
Priscilla
Priscilla
4 mths ago
2
replies
17
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
Kaolin McEvoy
Kaolin_McEvoy
4 mths ago
1
reply
112
Twig Nguyen
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
New Password is not working
Front: cnv_a3qmnf3 User: j210201121@student.ums.ac.id Issue: The user is getting an incorrect email/pass prompt even after resetting the password. Steps: I reset the password for j210201121@student.…
Ronald Silvosa
facilitator
ronsilvosa
4 mths ago
14
Fixed and Solved Issues
Fixed
Fixed
Panapto Context ID
front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
Suriavarman
Customer Success
Customer Experience Advocate
Suriavarman
6 mths ago
13
Fixed and Solved Issues
Fixed
Fixed
Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
Alenka Prezelj
Customer Success
Customer Success Advocate
Alenka_Prezelj
7 mths ago
1
reply
4
Alenka Prezelj
Customer Success
6 mths ago
Fixed and Solved Issues
Fixed
Fixed
Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
Mohd Ezham bin Mohd Taib
Mohd_Ezham_bin_Mohd_Taib
10 mths ago
4
replies
52
2
Ronald Silvosa
facilitator
8 mths ago
Fixed and Solved Issues
Fixed
Fixed
logged in but error
Error: Loading chunk vendors~BlockPage/BlockPageContentPage/connector~CourseExports/index~CourseProgressBar~Karma~ModuleD~640462d3 failed. (missing: https:…
NUR HIDAYAH BINTI SUPARMAN
NUR_HIDAYAH_BINTI_SUPARM
10 mths ago
1
reply
10
Alenka Prezelj
Customer Success
10 mths ago
Fixed and Solved Issues
Fixed
Fixed
Bug - Unable to complete course
Hi, I'm unable to complete a course (Fundamentals of Cybersecurity) due to a bug on the page: Code Intercept - Security Breach. I've completed the tasks on the page but it's still showing as…
Tay Shan Ning
Tay_Shan_Ning
11 mths ago
8
replies
34
ROHANA BINTI MAT
11 mths ago
Fixed and Solved Issues
Fixed
Fixed
The videos can't be played hence I have problem completing the course.
The links of the videos that can be played.. 1. https://www.openlearning.com/courses/teaching-by-design/meta_cognition/ 2.…
Thiagaletchumi
Thiagaletchumi
1 yr ago
9
replies
28
Alenka Prezelj
Customer Success
11 mths ago
Fixed and Solved Issues
Fixed
Fixed
Failed to load
Failed to load page data. This error appears across the entire course. Have tried various platforms and all the same issue.
Patrick Minogue
Patrick_Minogue
1 yr ago
1
reply
10
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Loading Error
Stanley Seow
Stanley_Seow
1 yr ago
1
reply
5
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?
syazwani
syazwani.1
1 yr ago
2
replies
11
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
educator account subscribe pop up won't close
This was already asked in 'Ask the Community' but I'm flagging it as a bug too. On opening the course, educator account subscribe pop can't be closed and I cannot access my course
Victor Hui
Victor_Hui
1 yr ago
2
replies
8
1
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
UI is out of alignment on every page
On every page (when the chat is open, and docked to the right hand side) various UI elements are out of alignment (marked in red). This includes the top bar (when it floats,…
David Collien
David_Collien
1 yr ago
7
Fixed and Solved Issues
Fixed
Fixed
1
2
3
4
5
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