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Fixed and Solved Issues

See which issues we've resolved and fixed.

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Open learning down?
Is Open Learning down at the moment? We can't access any of our courses, via a computer or via the app.....
- Meg
- Meg
- 4 days ago
- 2 replies
- 9
- Omnaya OmarCustomer Success3 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
Certificate will not download
No matter how many times I click on the download link, I get “something went wrong” and no certificate. Kenneth Jones
- Kenneth Jones
- Kenneth_Jones
- 2 wk ago
- 2 replies
- 10
- Alenka PrezeljCustomer Success12 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivanfacilitator
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
- Melody Wang
- Melody_Wang
- 7 mths ago
- 2 replies
- 95
- Melody Wang3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 5 mths ago
- 3 replies
- 69
- Paul Jukic3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
'older posts' in announcements page link doesn't work
https://openlearning.kdu.edu.my/courses/kduuc-bbin-3018-internship-kk-low/cohorts/jan20192013202/blog 'older posts' in announcements page link doesn't work. Please advise/rectify. Thank you.
- Kimberly S'ng
- Kimberly_Sng
- 1 mth ago
- 7 replies
- 10
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Import in Group problems
1. When I import using CSV files in Groups, nothing happened 2. When I use manual , sometimes it gives error message Please help
- Fazrul Ismail
- Fazrul_Ismail
- 2 mths ago
- 2 replies
- 18
- Fazrul Ismail2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 5 mths ago
- 4 replies
- 22
- Kate Trinh3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Pet sitter course will not allow me to obtain certificate due to private interview issue
Hi there. I have completed the rest of the course for pet sitting, however will not let me obtain a certificate as the very first stage will not let me complete.…
- Jacob Cauchi
- Jacob_Cauchi
- 3 mths ago
- 2 replies
- 55
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Lantite numeracy
I'm trying to get through the Lantite numeracy test, however the questions aren't loading. This is what comes up... Please help
- Carla Maisano
- Carla_Maisano
- 5 mths ago
- 2 replies
- 69
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Accessing activities
Hello, I am having trouble accessing the activities in my course.
- Connie Voutos
- Connie_Voutos
- 4 mths ago
- 3 replies
- 40
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
- Tal Greengard
- Tal_Greengard
- 5 mths ago
- 8 replies
- 94
- Tal Greengard4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Late notifications
Hi there, I am not sure if this is an isolated case but I have been having late notifications of student postings for the past 3-4 weeks. Students have posted up their comments and I only received…
- Vina Tan Phei Sean
- Vina_Tan_Phei_Sean
- 4 mths ago
- 1 reply
- 37
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot delete fully an announcement
Hi I was trying to delete an announcement posting when this prompting appeared. Tried since yesterday but problem still persists. PLs advise
- Soon Yuen Ling
- Soon_Yuen_Ling
- 5 mths ago
- 4 replies
- 66
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Commenting in course feed doesn't work
https://www.openlearning.com/courses/cclt-foundation/coursefeed When you hit "Reply" to someone, it doesn't work. Instead all the comments go blank and you have to reload the page just to see the…
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 4 mths ago
- 1 reply
- 36
- Twig Nguyen4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Comment made on examination report does not display in student view
Issue summary: An assessor writes a comment on a students' Examination Report: The student receives a notification about the comment: When the student goes to the examination report,…
- Katarina Chmolova
- Katarina_Chmolova
- 5 mths ago
- 3 replies
- 217
- Brooke HahnCustomer Success7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Can no longer add a non-relative URL into navigation menu
You can no longer add a non-relative URL into the navigation menu (via Course Setup > Appearance). You used to be able to do this, along with doing this ~/ (this would be useful again).…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 5 mths ago
- 4 replies
- 113
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Hello, I want to leave my course but there is no 'Leave this course' option. Pls solve it for me,thanks😊
BUFF -2878
- LEE JIA XIN
- LEE_JIA_XIN
- 5 mths ago
- 2 replies
- 62
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Open Learning no longer works with IE 11
I am unable to log into Open Learning with IE. I can log in with Chrome, but if I cut and paste the email address and password I use for Chrome into IE 11, I get "Error: Invalid login or password".…
- Robert McIntosh
- Robert_McIntosh
- 7 mths ago
- 2 replies
- 132
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Help ! I’m getting other people’s notifications and comments in my mail. Please help to stop the same. Thanks
- Neelima Choudhary
- Neelima_Choudhary
- 6 mths ago
- 1 reply
- 69
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
As a course admin, when trying to change the 'access' of a page via settings, the calendar appears behind the other window
- Nick Jones
- Nick_Jones
- 6 mths ago
- 59
- Fixed and Solved Issues
- Fixed
- Fixed
Page Edit - Even for Non-Admins
Hi We recently noticed, students without admin rights are listed as making changes to our pages in this course: . https://www.openlearning.com/unimasmooc/courses/mpu3412-ict-competency/homepage Why…
- UNIMAS MOOC
- UNIMAS_MOOC
- 6 mths ago
- 3 replies
- 84
- UNIMAS MOOC6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Inbox flooded
Hi my email inbox is being flooded with comments from Rebecca at RTA, it seems every time she comments on other peoples posts I am getting it through email even though I haven't even done the course.…
- Janina Gaynor
- Janina_Gaynor
- 6 mths ago
- 1 reply
- 70
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
the progress bar do not work properly
hi my progress bar is not working properly, it did not increase even though i already complete all the activities.when i open the learning activities it said i didnt complete it.…
- Nur qaidatul aqila
- Nur_qaidatul_aqila
- 6 mths ago
- 6 replies
- 82
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Can't see the student statistics
Hello, I have an issue when i am going to see the statistics for the students in all of my courses. As you see in the first picture at the students and comments tab (picture 1) i get the following…
- IASIS
- IASIS
- 6 mths ago
- 1 reply
- 88
- Omnaya OmarCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed

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