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Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 1 yr ago
- 5 replies
- 30
- Ronald Silvosafacilitator2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
- Katarina Chmolova
- Katarina_Chmolova
- 3 mths ago
- 7 replies
- 131
- Brooke Hahn2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
- CapoFantasma
- CapoFantasma
- 3 mths ago
- 1 reply
- 36
- Alenka PrezeljCustomer Success9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 1 reply
- 121
- 2
- Melody Wang2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
- Adrian
- Adrian
- 3 mths ago
- 1 reply
- 85
- Marini binti Ab Rahman2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile App lists modules out of order
- David Collien
- David_Collien
- 3 mths ago
- 111
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.

I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 3 replies
- 74
- Paul Jukic1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
- IZZATI HAZWANI BINTI KHAIRUZAMAN
- IZZATI_HAZWANI_BINTI_KHA
- 3 mths ago
- 7 replies
- 137
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Group Import/Export sample files aren't in the right format?

Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 98
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 3 replies
- 106
- 1
- E.2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot complete the course!
Kindly assist ASAP. Thank you.
- Saiful MSTA
- Saiful_MSTA
- 3 mths ago
- 10 replies
- 35
- GOH WEI JIAN MSTA1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Achieve Success with Emotional Intelligence
The "before we start" survey and the very first questionnaire in the next topic on Happiness have refused to open since I started this course 2 days ago.…
- Priscilla
- Priscilla
- 4 mths ago
- 2 replies
- 17
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
- Kaolin McEvoy
- Kaolin_McEvoy
- 4 mths ago
- 1 reply
- 112
- Twig Nguyen2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
New Password is not working
Front: cnv_a3qmnf3 User: j210201121@student.ums.ac.id Issue: The user is getting an incorrect email/pass prompt even after resetting the password. Steps: I reset the password for j210201121@student.…
- Ronald Silvosafacilitator
- ronsilvosa
- 4 mths ago
- 14
- Fixed and Solved Issues
- Fixed
- Fixed
Panapto Context ID
front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
- SuriavarmanCustomer Success
- Customer Experience Advocate
- Suriavarman
- 6 mths ago
- 13
- Fixed and Solved Issues
- Fixed
- Fixed
Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
- Alenka PrezeljCustomer Success
- Customer Success Advocate
- Alenka_Prezelj
- 7 mths ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
- Mohd Ezham bin Mohd Taib
- Mohd_Ezham_bin_Mohd_Taib
- 10 mths ago
- 4 replies
- 52
- 2
- Ronald Silvosafacilitator8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
logged in but error
Error: Loading chunk vendors~BlockPage/BlockPageContentPage/connector~CourseExports/index~CourseProgressBar~Karma~ModuleD~640462d3 failed. (missing: https:…
- NUR HIDAYAH BINTI SUPARMAN
- NUR_HIDAYAH_BINTI_SUPARM
- 10 mths ago
- 1 reply
- 10
- Alenka PrezeljCustomer Success10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Bug - Unable to complete course
Hi, I'm unable to complete a course (Fundamentals of Cybersecurity) due to a bug on the page: Code Intercept - Security Breach. I've completed the tasks on the page but it's still showing as…
- Tay Shan Ning
- Tay_Shan_Ning
- 11 mths ago
- 8 replies
- 34
- ROHANA BINTI MAT11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The videos can't be played hence I have problem completing the course.
The links of the videos that can be played.. 1. https://www.openlearning.com/courses/teaching-by-design/meta_cognition/ 2.…
- Thiagaletchumi
- Thiagaletchumi
- 1 yr ago
- 9 replies
- 28
- Alenka PrezeljCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Failed to load
Failed to load page data. This error appears across the entire course. Have tried various platforms and all the same issue.
- Patrick Minogue
- Patrick_Minogue
- 1 yr ago
- 1 reply
- 10
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Loading Error
- Stanley Seow
- Stanley_Seow
- 1 yr ago
- 1 reply
- 5
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?
- syazwani
- syazwani.1
- 1 yr ago
- 2 replies
- 11
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
educator account subscribe pop up won't close
This was already asked in 'Ask the Community' but I'm flagging it as a bug too. On opening the course, educator account subscribe pop can't be closed and I cannot access my course
- Victor Hui
- Victor_Hui
- 1 yr ago
- 2 replies
- 8
- 1
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
UI is out of alignment on every page
On every page (when the chat is open, and docked to the right hand side) various UI elements are out of alignment (marked in red). This includes the top bar (when it floats,…
- David Collien
- David_Collien
- 1 yr ago
- 7
- Fixed and Solved Issues
- Fixed
- Fixed

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