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Panapto Context ID
front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
- SuriavarmanCustomer Success
- Customer Experience Advocate
- Suriavarman
- 2 wk ago
- 8
- Fixed and Solved Issues
- Fixed
- Fixed
Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 1 mth ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
- Mohd Ezham bin Mohd Taib
- Mohd_Ezham_bin_Mohd_Taib
- 4 mths ago
- 4 replies
- 50
- 2
- Ronald Silvosafacilitator2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
- CapoFantasma
- CapoFantasma
- 3 mths ago
- 1 reply
- 25
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
logged in but error
Error: Loading chunk vendors~BlockPage/BlockPageContentPage/connector~CourseExports/index~CourseProgressBar~Karma~ModuleD~640462d3 failed. (missing: https:…
- NUR HIDAYAH BINTI SUPARMAN
- NUR_HIDAYAH_BINTI_SUPARM
- 4 mths ago
- 1 reply
- 10
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Bug - Unable to complete course
Hi, I'm unable to complete a course (Fundamentals of Cybersecurity) due to a bug on the page: Code Intercept - Security Breach. I've completed the tasks on the page but it's still showing as…
- Tay Shan Ning
- Tay_Shan_Ning
- 5 mths ago
- 8 replies
- 31
- ROHANA BINTI MAT5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The videos can't be played hence I have problem completing the course.
The links of the videos that can be played.. 1. https://www.openlearning.com/courses/teaching-by-design/meta_cognition/ 2.…
- Thiagaletchumi
- Thiagaletchumi
- 7 mths ago
- 9 replies
- 24
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Failed to load
Failed to load page data. This error appears across the entire course. Have tried various platforms and all the same issue.
- Patrick Minogue
- Patrick_Minogue
- 6 mths ago
- 1 reply
- 9
- SuriavarmanCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Loading Error
- Stanley Seow
- Stanley_Seow
- 7 mths ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot complete the course!
Kindly assist ASAP. Thank you.
- Saiful MSTA
- Saiful_MSTA
- 7 mths ago
- 10 replies
- 28
- GOH WEI JIAN MSTA7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?
- syazwani
- syazwani.1
- 8 mths ago
- 2 replies
- 11
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
educator account subscribe pop up won't close
This was already asked in 'Ask the Community' but I'm flagging it as a bug too. On opening the course, educator account subscribe pop can't be closed and I cannot access my course
- Victor Hui
- Victor_Hui
- 8 mths ago
- 2 replies
- 8
- 1
- SuriavarmanCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
UI is out of alignment on every page
On every page (when the chat is open, and docked to the right hand side) various UI elements are out of alignment (marked in red). This includes the top bar (when it floats,…
- David Collien
- David_Collien
- 9 mths ago
- 7
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to complete
Previously i already succeed completing all of the given task 100% progress. but suddenly it showed that i havent complete 1activity which is at "mula di sini".…
- Anis Atiqah
- Anis_Atiqah
- 9 mths ago
- 2 replies
- 15
- Alenka PrezeljCustomer Success9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Finishing the course doesn't work
I need help... I finish all the categories in the course "child in mind" but the progress isn't working... I tried it more than ones but the results didn't change. Maybe someone could help me.…
- Christina Muchar
- Christina_Muchar
- 9 mths ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
CONTEMPORARY GLOBAL & LEGAL ISSUES - Missing parts
Hello, I noticed there were some missing files in the first chapter of the abovementioned mooc..Please find enclosed a screenshot describing my issue. Already thanks for your answer and kind regards,…
- Iris Soliman
- Iris_Soliman
- 10 mths ago
- 8 replies
- 12
- Iris Soliman9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Announcement Page Missing!
Hi, The announcement page where I post blogs are missing. I didn't delete or change anything. Please help.
- Syahida Johan
- Syahida_Johan
- 10 mths ago
- 1 reply
- 17
- SuriavarmanCustomer Success10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Achieve Success with Emotional Intelligence
The "before we start" survey and the very first questionnaire in the next topic on Happiness have refused to open since I started this course 2 days ago.…
- Priscilla
- Priscilla
- 11 mths ago
- 2 replies
- 14
- SuriavarmanCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Most of our 'test' links are not working
We have a class currently trying to complete tasks that have a number of tests/interactive activities that are not loading and send an error message. Week One links are... https://www.openlearning.…
- Sigma Epsilon Kappa
- Sigma_Epsilon_Kappa
- 11 mths ago
- 2 replies
- 16
- SuriavarmanCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Content was Blocked because it was not signed by a valid security certificate.
I am taking Success Achieve Success with Emotional Intelligence. I was watched the Vision and Mission video. I was attempting to take the Quiz 07, Brain Rewiring Week 07 and Happiness Week 7 and all…
- Nohra Casanova
- Nohra_Casanova
- 1 yr ago
- 2 replies
- 20
- SuriavarmanCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
- Arno Faul
- Arno_Faul
- 1 yr ago
- 7 replies
- 23
- 1
- SuriavarmanCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Our users can't register for our courses hosted on Open Learning via the API
An error message started appearing recently stating 'matching api not found'. This is impacting participants registering for all courses AISNSW hosts on Open Learning.…
- mcummins
- mcummins
- 11 mths ago
- 1 reply
- 9
- SuriavarmanCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
OL chat is intermittently missing on course pages
Issue Summary: The OpenLearning chat feature - for students to chat with their class members is missing intermittently on course pages. So far I've found chat is still visible on the OL homepage,…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 1 yr ago
- 11
- Fixed and Solved Issues
- Fixed
- Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 1 yr ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Payment issue
I want to purchase the 1 year subscription, but it keeps rejecting even though all my card data entered is correct. Please help. There seems noother method to pay except VISA too.
- Shamsiah Abdul Hamid
- Shamsiah_Abdul_Hamid
- 1 yr ago
- 1 reply
- 11
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed

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