Please enable JavaScript to continue!

Welcome to the OpenLearning Help Community!

Fixed and Solved Issues

See which issues we've resolved and fixed.

Follow

Add People page not working
Hi In my 'institution settings' page, the 'invite people' page isn't working. I get the attached view (picture 2). Please advise. Also, your 'contact us' page link is broken.…
- fionaboyle
- fionaboyle
- 5 days ago
- 2 replies
- 9
- Alenka PrezeljCustomer Success4 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
In the page editor modal, the header banner is broken (all white)
Issue Summary When I go to the page editor modal from Course Setup > Content and click Edit, the course banner should display at the top of the page. Currently, the banner does not show and instead,…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 1 mth ago
- 11
- Fixed and Solved Issues
- Fixed
- Fixed
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 1 mth ago
- 3 replies
- 190
- Bettina Pfaendner9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
I can't select 'Manage my enrolments' with new topbar
When I try to access the Manage My Enrolments or Learn Something New options, (that appear at the end of the courses list drop-down in the topbar), the options are actually hidden under the frame in…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 1 mth ago
- 153
- Fixed and Solved Issues
- Fixed
- Fixed
Open learning down?
Is Open Learning down at the moment? We can't access any of our courses, via a computer or via the app.....
- Meg
- Meg
- 2 mths ago
- 2 replies
- 11
- Omnaya OmarCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Certificate will not download
No matter how many times I click on the download link, I get “something went wrong” and no certificate. Kenneth Jones
- Kenneth Jones
- Kenneth_Jones
- 2 mths ago
- 2 replies
- 12
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
- Melody Wang
- Melody_Wang
- 9 mths ago
- 2 replies
- 95
- Melody Wang2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 7 mths ago
- 3 replies
- 70
- Paul Jukic2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
'older posts' in announcements page link doesn't work
https://openlearning.kdu.edu.my/courses/kduuc-bbin-3018-internship-kk-low/cohorts/jan20192013202/blog 'older posts' in announcements page link doesn't work. Please advise/rectify. Thank you.
- Kimberly S'ng
- Kimberly_Sng
- 3 mths ago
- 7 replies
- 10
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Import in Group problems
1. When I import using CSV files in Groups, nothing happened 2. When I use manual , sometimes it gives error message Please help
- Fazrul Ismail
- Fazrul_Ismail
- 4 mths ago
- 2 replies
- 18
- Fazrul Ismail4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 7 mths ago
- 4 replies
- 22
- Kate Trinh5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Pet sitter course will not allow me to obtain certificate due to private interview issue
Hi there. I have completed the rest of the course for pet sitting, however will not let me obtain a certificate as the very first stage will not let me complete.…
- Jacob Cauchi
- Jacob_Cauchi
- 5 mths ago
- 2 replies
- 55
- SuriavarmanCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Lantite numeracy
I'm trying to get through the Lantite numeracy test, however the questions aren't loading. This is what comes up... Please help
- Carla Maisano
- Carla_Maisano
- 7 mths ago
- 2 replies
- 70
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Accessing activities
Hello, I am having trouble accessing the activities in my course.
- Connie Voutos
- Connie_Voutos
- 6 mths ago
- 3 replies
- 42
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
- Tal Greengard
- Tal_Greengard
- 7 mths ago
- 8 replies
- 94
- Tal Greengard6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Late notifications
Hi there, I am not sure if this is an isolated case but I have been having late notifications of student postings for the past 3-4 weeks. Students have posted up their comments and I only received…
- Vina Tan Phei Sean
- Vina_Tan_Phei_Sean
- 6 mths ago
- 1 reply
- 37
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot delete fully an announcement
Hi I was trying to delete an announcement posting when this prompting appeared. Tried since yesterday but problem still persists. PLs advise
- Soon Yuen Ling
- Soon_Yuen_Ling
- 7 mths ago
- 4 replies
- 66
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Commenting in course feed doesn't work
https://www.openlearning.com/courses/cclt-foundation/coursefeed When you hit "Reply" to someone, it doesn't work. Instead all the comments go blank and you have to reload the page just to see the…
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 6 mths ago
- 1 reply
- 36
- Twig Nguyen6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Comment made on examination report does not display in student view
Issue summary: An assessor writes a comment on a students' Examination Report: The student receives a notification about the comment: When the student goes to the examination report,…
- Katarina Chmolova
- Katarina_Chmolova
- 7 mths ago
- 3 replies
- 218
- Brooke HahnCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Can no longer add a non-relative URL into navigation menu
You can no longer add a non-relative URL into the navigation menu (via Course Setup > Appearance). You used to be able to do this, along with doing this ~/ (this would be useful again).…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 7 mths ago
- 4 replies
- 113
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Hello, I want to leave my course but there is no 'Leave this course' option. Pls solve it for me,thanks😊
BUFF -2878
- LEE JIA XIN
- LEE_JIA_XIN
- 7 mths ago
- 2 replies
- 64
- Alenka PrezeljCustomer Success7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Open Learning no longer works with IE 11
I am unable to log into Open Learning with IE. I can log in with Chrome, but if I cut and paste the email address and password I use for Chrome into IE 11, I get "Error: Invalid login or password".…
- Robert McIntosh
- Robert_McIntosh
- 9 mths ago
- 2 replies
- 133
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Help ! I’m getting other people’s notifications and comments in my mail. Please help to stop the same. Thanks
- Neelima Choudhary
- Neelima_Choudhary
- 8 mths ago
- 1 reply
- 69
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
As a course admin, when trying to change the 'access' of a page via settings, the calendar appears behind the other window
- Nick Jones
- Nick_Jones
- 8 mths ago
- 59
- Fixed and Solved Issues
- Fixed
- Fixed

1 2 3 4 Next

Back to top

See which issues we've resolved and fixed.

Community

Recent activity

Our Customer Success Team can help you with platform-related issues and questions.

Get in touch with us

Get in touch with your course facilitator

Brooke Hahn
Chief Learning Officer

Adrian Georgakopoulos
Customer Experience Advocate

Suria Gannason
Customer Experience Advocate

Alenka Prezelj
Customer Success

Omnaya Omar
Customer Success

Jan Marlowe Dauz
Customer Success