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Fixed and Solved Issues

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i can't upload course feed in pdf form.Access denied for me..
hi there..i cant upload a pdf file to the class portal due to the access denied for me.all 9 chapters can be uploaded but only one failed.please help.
- Sharifah Nadia Syed Khastudin
- Head of Department
- Sharifah_Nadia_nadd
- 10 mths ago
- 2 replies
- 225
- 1
- Sharifah Nadia Syed Khastudin10 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Comment made on examination report does not display in student view
Issue summary: An assessor writes a comment on a students' Examination Report: The student receives a notification about the comment: When the student goes to the examination report,…
- Katarina Chmolova
- Katarina_Chmolova
- 8 mths ago
- 3 replies
- 218
- Brooke HahnCustomer Success9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 2 mths ago
- 3 replies
- 190
- Bettina Pfaendner10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Problems deleting items
I get an error message when I try to delete an object (e.g., a page, file I uploaded). Also, I don't see where I can remove classes that I do not want.…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 1 yr ago
- 5 replies
- 189
- Omnaya OmarCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to access the content of my lecture notes and exercises.
It would seem that I can't receive the notes and exercises on my end but I'm able to review the content courses without trouble. It would show an small empty page with 'comments loading'.
- Mashal Ramzi
- Mashal_Ramzi
- 1 yr ago
- 21 replies
- 186
- 1
- adiirfan1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
I can't select 'Manage my enrolments' with new topbar
When I try to access the Manage My Enrolments or Learn Something New options, (that appear at the end of the courses list drop-down in the topbar), the options are actually hidden under the frame in…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 2 mths ago
- 153
- Fixed and Solved Issues
- Fixed
- Fixed
This video is unavailable (code:bwe)
On most of our courses, the YouTube linked videos are not playing. YouTube files are fine when we check on our account, they are not working through openlearning. Can you help, please?
- David Seacy
- David_Seacy
- 10 mths ago
- 2 replies
- 153
- David Seacy10 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Cannot upload
why i cannot upload pictures and videos?
- TLF NUR AISHAH BINTI ZAMRI
- TLF_NUR_AISHAH_BINTI_ZAM
- 9 mths ago
- 5 replies
- 147
- 1
- Teuku Emiraldi9 mths ago
- Fixed and Solved Issues
- Solved
- Solved
URL on Menu Changes When Go to Course Setup
Hello We have issues with the URL on the Menu. When we access the course page directly, it will point to https://www.openlearning.com/ unimasmooc /courses/mpu3412-ict-competency And we are able to…
- UNIMAS MOOC
- UNIMAS_MOOC
- 9 mths ago
- 3 replies
- 147
- UNIMAS MOOC9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Certificate
I am unable to get certificate after completing the course. I have completed the course 100%. There is no quiz or testing materials available in Learning activities so I think its over.…
- Gulraiz Tanvir
- Gulraiz_Tanvir
- 1 yr ago
- 2 replies
- 145
- Gulraiz Tanvir1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
can't complete the activity
I already complete the activity but I still can't get 100% because of part3 - preparing the speech
- NURUL NATASHA BINTI ARIFFIN
- NURUL_NATASHA_BINTI_ARIF
- 10 mths ago
- 9 replies
- 143
- khairulkhairiz9 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Issue with issuing badges manually
I am trying to issue a badge manually by going to the student list (Administer Students > Students), selecting a particular student and Issuing a badge, however two things happen 1.…
- Eikris Biala
- Eikris_Biala
- 1 yr ago
- 136
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Failed to upload file due to the restriction
Im having problem in uploading pdf files. Previously there is no issue on this but now it says 'access to this page is restricted'. May i know why? Im the administrator for the page but my access is…
- Wan Nur Hidayati Wan Sulaiman
- wannurhidayati
- 1 yr ago
- 11 replies
- 135
- Brooke HahnCustomer Success11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Text widgets show plain text in edit/setup mode
Often when editing the contents of a text widget the widget displays in 'plain text' mode – it the font looks like Times New Roman, images/text don't go where they're told etc.…
- Nick Jones
- Nick_Jones
- 11 mths ago
- 5 replies
- 134
- Brooke HahnCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Open Learning no longer works with IE 11
I am unable to log into Open Learning with IE. I can log in with Chrome, but if I cut and paste the email address and password I use for Chrome into IE 11, I get "Error: Invalid login or password".…
- Robert McIntosh
- Robert_McIntosh
- 10 mths ago
- 2 replies
- 133
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot complete
Hi,I really need your help. I already done in a activity but in the circle progress it still do not change to tick, it make me cannot complete this course, i am very confused, can anybody help me?
- LEE SHIN YE
- LEE_SHIN_YE
- 11 mths ago
- 6 replies
- 133
- Omnaya OmarCustomer Success11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
getting started
I have joined the course; verified email; NOW how or where to get started. Please advise
- Sylvia Winton
- Sylvia_Winton
- 1 yr ago
- 4 replies
- 131
- Omnaya OmarCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
There are empty columns when exporting survey data
It appears that Display text now appear in survey exports. This results in empty columns and, depending on how surveys have been designed, duplicates of questions.…
- Eikris Biala
- Eikris_Biala
- 1 yr ago
- 11 replies
- 129
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to complete a course
Trying to complete Financial literacy 101A. In module 3 - life events and you, I have now posted an answer 3 times, including logging onto the system in google chrome.…
- Michael Guy Lockyear
- Michael_Guy_Lockyear
- 10 mths ago
- 13 replies
- 128
- Omnaya OmarCustomer Success10 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Having Join In issues & Setting Specific Access Dates
Good Day! I finally published my course. Very excited and my student is too! Unfortunately, we are running into a few issues. It could be how I'm configuring dates or sign in,…
- Dawn Reid
- Dawn_Reid
- 1 yr ago
- 23 replies
- 126
- Dawn Reid11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Forensic Accounting videos not working
On Module 1, Week 1 Learning Resources, videos numbered 3, 5, 6 & 7 will not play (just shows a blank screen). I assume this is why it says I have only completed 10/14 tasks.
- Steve Lord
- Steve_Lord
- 11 mths ago
- 3 replies
- 125
- Alenka PrezeljCustomer Success11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Posts aren't appearing in forums.
I'm completing the Behaviour Management course and two of my required posts in the forums aren't appearing once I've typed and posted them. This has occurred in 'Creating a Top 10 Checklist for…
- Helen Halpin
- Helen_Halpin
- 1 yr ago
- 1 reply
- 125
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
cannot complete
my task is cannot complete even i complete all the task..
- IZZATI HAZWANI BINTI KHAIRUZAMAN
- IZZATI_HAZWANI_BINTI_KHA
- 11 mths ago
- 7 replies
- 124
- IZZATI HAZWANI BINTI KHAIRUZAMAN11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Share File widget: Unable to upload video file
A user reported that in her course, she was not able to upload video files into the Share File widget. I was able to replicate this issue. When trying to upload the video files,…
- Teuku Emiraldi
- Customer Success Team
- emiraldiz
- 1 yr ago
- 1 reply
- 124
- Teuku Emiraldi11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed

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