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i can't upload course feed in pdf form.Access denied for me..
hi there..i cant upload a pdf file to the class portal due to the access denied for me.all 9 chapters can be uploaded but only one failed.please help.
Sharifah Nadia Syed Khastudin
Head of Department
Sharifah_Nadia_nadd
2 yrs ago
2
replies
239
1
Sharifah Nadia Syed Khastudin
2 yrs ago
Fixed and Solved Issues
Solved
Solved
How to delete my account open learning??
I got 2 account in my open learning, how to delete the extra account that i'm do?
IKHWAN AFIQ
IKHWAN_AFIQ
2 yrs ago
1
reply
230
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Comment made on examination report does not display in student view
Issue summary: An assessor writes a comment on a students' Examination Report: The student receives a notification about the comment: When the student goes to the examination report,…
Katarina Chmolova
Katarina_Chmolova
2 yrs ago
3
replies
222
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Problems deleting items
I get an error message when I try to delete an object (e.g., a page, file I uploaded). Also, I don't see where I can remove classes that I do not want.…
Reid Ready Training
Helping new and inspiring coaches develop core skills to become experts in their industry.
Reid_Ready
2 yrs ago
5
replies
209
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
Brooke Hahn
Content Writer & Marketer
Brooke_Hahn
1 yr ago
3
replies
199
Bettina Pfaendner
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Unable to access the content of my lecture notes and exercises.
It would seem that I can't receive the notes and exercises on my end but I'm able to review the content courses without trouble. It would show an small empty page with 'comments loading'.
Mashal Ramzi
Mashal_Ramzi
2 yrs ago
21
replies
189
1
adiirfan
2 yrs ago
Fixed and Solved Issues
Solved
Solved
This video is unavailable (code:bwe)
On most of our courses, the YouTube linked videos are not playing. YouTube files are fine when we check on our account, they are not working through openlearning. Can you help, please?
David Seacy
David_Seacy
2 yrs ago
2
replies
180
David Seacy
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Share File widget: Unable to upload video file
A user reported that in her course, she was not able to upload video files into the Share File widget. I was able to replicate this issue. When trying to upload the video files,…
Teuku Emiraldi
Customer Success Team
emiraldiz
2 yrs ago
1
reply
170
Teuku Emiraldi
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
Rommany OSullivan
Graphic Designer
Rommany_OSullivan
2 yrs ago
6
replies
160
1
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Cannot upload
why i cannot upload pictures and videos?
TLF NUR AISHAH BINTI ZAMRI
TLF_NUR_AISHAH_BINTI_ZAM
2 yrs ago
5
replies
157
1
Teuku Emiraldi
2 yrs ago
Fixed and Solved Issues
Solved
Solved
I can't select 'Manage my enrolments' with new topbar
When I try to access the Manage My Enrolments or Learn Something New options, (that appear at the end of the courses list drop-down in the topbar), the options are actually hidden under the frame in…
Brooke Hahn
Content Writer & Marketer
Brooke_Hahn
1 yr ago
155
Fixed and Solved Issues
Fixed
Fixed
Access denied
Hi there, I am one of course administrator but I have a problem to attach my notes in Power point ad PDF format. 'Access denied for nursyafiqahbintirahim'. How can I fix this??
Nur Syafiqah Binti Rahim
Nur_Syafiqah_Binti_Rahim
2 yrs ago
3
replies
153
RaihanRamli
2 yrs ago
Fixed and Solved Issues
Solved
Solved
URL on Menu Changes When Go to Course Setup
Hello We have issues with the URL on the Menu. When we access the course page directly, it will point to https://www.openlearning.com/ unimasmooc /courses/mpu3412-ict-competency And we are able to…
UNIMAS MOOC
UNIMAS_MOOC
2 yrs ago
3
replies
152
UNIMAS MOOC
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Certificate
I am unable to get certificate after completing the course. I have completed the course 100%. There is no quiz or testing materials available in Learning activities so I think its over.…
Gulraiz Tanvir
Gulraiz_Tanvir
2 yrs ago
2
replies
151
Gulraiz Tanvir
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Failed to upload file due to the restriction
Im having problem in uploading pdf files. Previously there is no issue on this but now it says 'access to this page is restricted'. May i know why? Im the administrator for the page but my access is…
Wan Nur Hidayati Wan Sulaiman
wannurhidayati
2 yrs ago
11
replies
150
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Solved
Solved
UPDATE! Message for anyone who completed the course but did not receive a certificate!
Dear all, there are some technical issues with the certificates right now. Rest assured, as soon as the issues are fixed, if you have reached 100%, you will receive your certificate.…
Alenka Prezelj
Customer Success
Customer Success Advocate at OpenLearning
Alenka_Prezelj
11 mths ago
19
replies
148
5
Muhammad hafiz bin khairul anuwar
11 mths ago
Fixed and Solved Issues
Solved
Solved
can't complete the activity
I already complete the activity but I still can't get 100% because of part3 - preparing the speech
NURUL NATASHA BINTI ARIFFIN
NURUL_NATASHA_BINTI_ARIF
2 yrs ago
9
replies
144
khairulkhairiz
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Unable to complete a course
Trying to complete Financial literacy 101A. In module 3 - life events and you, I have now posted an answer 3 times, including logging onto the system in google chrome.…
Michael Guy Lockyear
Michael_Guy_Lockyear
2 yrs ago
13
replies
141
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
IZZATI HAZWANI BINTI KHAIRUZAMAN
IZZATI_HAZWANI_BINTI_KHA
4 mths ago
7
replies
139
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Text widgets show plain text in edit/setup mode
Often when editing the contents of a text widget the widget displays in 'plain text' mode – it the font looks like Times New Roman, images/text don't go where they're told etc.…
Nick Jones
Nick_Jones
2 yrs ago
5
replies
139
Brooke Hahn
1 yr ago
Fixed and Solved Issues
Solved
Solved
getting started
I have joined the course; verified email; NOW how or where to get started. Please advise
Sylvia Winton
Sylvia_Winton
2 yrs ago
4
replies
139
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Difficulty uploading a PDF file
I'm having trouble uploading a PDF file in the course Planning and Programming - NSW English K-6 Syllabus for the Australian Curriculum, under the section Developing a Scope & Sequence in English.…
Alison Young
Alison_Young
2 yrs ago
8
replies
137
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Cannot complete
Hi,I really need your help. I already done in a activity but in the circle progress it still do not change to tick, it make me cannot complete this course, i am very confused, can anybody help me?
LEE SHIN YE
LEE_SHIN_YE
2 yrs ago
6
replies
135
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Open Learning no longer works with IE 11
I am unable to log into Open Learning with IE. I can log in with Chrome, but if I cut and paste the email address and password I use for Chrome into IE 11, I get "Error: Invalid login or password".…
Robert McIntosh
Robert_McIntosh
2 yrs ago
2
replies
133
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Having Join In issues & Setting Specific Access Dates
Good Day! I finally published my course. Very excited and my student is too! Unfortunately, we are running into a few issues. It could be how I'm configuring dates or sign in,…
Dawn Reid
Dawn_Reid
2 yrs ago
23
replies
133
Dawn Reid
2 yrs ago
Fixed and Solved Issues
Solved
Solved
1
2
3
4
5
22
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