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i can't upload course feed in pdf form.Access denied for me..
hi there..i cant upload a pdf file to the class portal due to the access denied for me.all 9 chapters can be uploaded but only one failed.please help.
- Sharifah Nadia Syed Khastudin
- Head of Department
- Sharifah_Nadia_nadd
- 2 yrs ago
- 2 replies
- 239
- 1
- Sharifah Nadia Syed Khastudin2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
How to delete my account open learning??
I got 2 account in my open learning, how to delete the extra account that i'm do?
- IKHWAN AFIQ
- IKHWAN_AFIQ
- 2 yrs ago
- 1 reply
- 230
- Alenka PrezeljCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Comment made on examination report does not display in student view
Issue summary: An assessor writes a comment on a students' Examination Report: The student receives a notification about the comment: When the student goes to the examination report,…
- Katarina Chmolova
- Katarina_Chmolova
- 2 yrs ago
- 3 replies
- 222
- Brooke Hahn2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Problems deleting items

I get an error message when I try to delete an object (e.g., a page, file I uploaded). Also, I don't see where I can remove classes that I do not want.…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 2 yrs ago
- 5 replies
- 209
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 1 yr ago
- 3 replies
- 199
- Bettina Pfaendner2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to access the content of my lecture notes and exercises.
It would seem that I can't receive the notes and exercises on my end but I'm able to review the content courses without trouble. It would show an small empty page with 'comments loading'.
- Mashal Ramzi
- Mashal_Ramzi
- 2 yrs ago
- 21 replies
- 189
- 1
- adiirfan2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
This video is unavailable (code:bwe)
On most of our courses, the YouTube linked videos are not playing. YouTube files are fine when we check on our account, they are not working through openlearning. Can you help, please?
- David Seacy
- David_Seacy
- 2 yrs ago
- 2 replies
- 180
- David Seacy2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Share File widget: Unable to upload video file
A user reported that in her course, she was not able to upload video files into the Share File widget. I was able to replicate this issue. When trying to upload the video files,…
- Teuku Emiraldi
- Customer Success Team
- emiraldiz
- 2 yrs ago
- 1 reply
- 170
- Teuku Emiraldi2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 2 yrs ago
- 6 replies
- 160
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot upload
why i cannot upload pictures and videos?
- TLF NUR AISHAH BINTI ZAMRI
- TLF_NUR_AISHAH_BINTI_ZAM
- 2 yrs ago
- 5 replies
- 157
- 1
- Teuku Emiraldi2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
I can't select 'Manage my enrolments' with new topbar
When I try to access the Manage My Enrolments or Learn Something New options, (that appear at the end of the courses list drop-down in the topbar), the options are actually hidden under the frame in…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 1 yr ago
- 155
- Fixed and Solved Issues
- Fixed
- Fixed
Access denied
Hi there, I am one of course administrator but I have a problem to attach my notes in Power point ad PDF format. 'Access denied for nursyafiqahbintirahim'. How can I fix this??
- Nur Syafiqah Binti Rahim
- Nur_Syafiqah_Binti_Rahim
- 2 yrs ago
- 3 replies
- 153
- RaihanRamli2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
URL on Menu Changes When Go to Course Setup
Hello We have issues with the URL on the Menu. When we access the course page directly, it will point to https://www.openlearning.com/ unimasmooc /courses/mpu3412-ict-competency And we are able to…
- UNIMAS MOOC
- UNIMAS_MOOC
- 2 yrs ago
- 3 replies
- 152
- UNIMAS MOOC2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Certificate
I am unable to get certificate after completing the course. I have completed the course 100%. There is no quiz or testing materials available in Learning activities so I think its over.…
- Gulraiz Tanvir
- Gulraiz_Tanvir
- 2 yrs ago
- 2 replies
- 151
- Gulraiz Tanvir2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Failed to upload file due to the restriction
Im having problem in uploading pdf files. Previously there is no issue on this but now it says 'access to this page is restricted'. May i know why? Im the administrator for the page but my access is…
- Wan Nur Hidayati Wan Sulaiman
- wannurhidayati
- 2 yrs ago
- 11 replies
- 150
- Brooke Hahn2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
UPDATE! Message for anyone who completed the course but did not receive a certificate!
Dear all, there are some technical issues with the certificates right now. Rest assured, as soon as the issues are fixed, if you have reached 100%, you will receive your certificate.…
- Alenka PrezeljCustomer Success
- Customer Success Advocate at OpenLearning
- Alenka_Prezelj
- 11 mths ago
- 19 replies
- 148
- 5
- Muhammad hafiz bin khairul anuwar11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
can't complete the activity
I already complete the activity but I still can't get 100% because of part3 - preparing the speech
- NURUL NATASHA BINTI ARIFFIN
- NURUL_NATASHA_BINTI_ARIF
- 2 yrs ago
- 9 replies
- 144
- khairulkhairiz2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to complete a course
Trying to complete Financial literacy 101A. In module 3 - life events and you, I have now posted an answer 3 times, including logging onto the system in google chrome.…
- Michael Guy Lockyear
- Michael_Guy_Lockyear
- 2 yrs ago
- 13 replies
- 141
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
- IZZATI HAZWANI BINTI KHAIRUZAMAN
- IZZATI_HAZWANI_BINTI_KHA
- 4 mths ago
- 7 replies
- 139
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Text widgets show plain text in edit/setup mode
Often when editing the contents of a text widget the widget displays in 'plain text' mode – it the font looks like Times New Roman, images/text don't go where they're told etc.…
- Nick Jones
- Nick_Jones
- 2 yrs ago
- 5 replies
- 139
- Brooke Hahn1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
getting started
I have joined the course; verified email; NOW how or where to get started. Please advise
- Sylvia Winton
- Sylvia_Winton
- 2 yrs ago
- 4 replies
- 139
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Difficulty uploading a PDF file
I'm having trouble uploading a PDF file in the course Planning and Programming - NSW English K-6 Syllabus for the Australian Curriculum, under the section Developing a Scope & Sequence in English.…
- Alison Young
- Alison_Young
- 2 yrs ago
- 8 replies
- 137
- Alenka PrezeljCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Cannot complete
Hi,I really need your help. I already done in a activity but in the circle progress it still do not change to tick, it make me cannot complete this course, i am very confused, can anybody help me?
- LEE SHIN YE
- LEE_SHIN_YE
- 2 yrs ago
- 6 replies
- 135
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Open Learning no longer works with IE 11
I am unable to log into Open Learning with IE. I can log in with Chrome, but if I cut and paste the email address and password I use for Chrome into IE 11, I get "Error: Invalid login or password".…
- Robert McIntosh
- Robert_McIntosh
- 2 yrs ago
- 2 replies
- 133
- Alenka PrezeljCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Having Join In issues & Setting Specific Access Dates
Good Day! I finally published my course. Very excited and my student is too! Unfortunately, we are running into a few issues. It could be how I'm configuring dates or sign in,…
- Dawn Reid
- Dawn_Reid
- 2 yrs ago
- 23 replies
- 133
- Dawn Reid2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved

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