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Certificate will not download
No matter how many times I click on the download link, I get “something went wrong” and no certificate. Kenneth Jones
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When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
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Import in Group problems
1. When I import using CSV files in Groups, nothing happened 2. When I use manual , sometimes it gives error message Please help
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Pet sitter course will not allow me to obtain certificate due to private interview issue
Hi there. I have completed the rest of the course for pet sitting, however will not let me obtain a certificate as the very first stage will not let me complete.…
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Lantite numeracy
I'm trying to get through the Lantite numeracy test, however the questions aren't loading. This is what comes up... Please help
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Open Learning no longer works with IE 11
I am unable to log into Open Learning with IE. I can log in with Chrome, but if I cut and paste the email address and password I use for Chrome into IE 11, I get "Error: Invalid login or password".…
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All courses locked.
Hi Openlearning, I have no access to my UPSR courses after I renewed my subscription just now. Please help! I need to do my revision. Thank you!
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Cannot issue certificate (502 Bad Gateaway)
Hi team, This issue was received from Teacher Linda. She is the one of the course admin for this course. English for TVET : Product and Services I'm able to replicate her issue in this course only.…
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Linking Issues
Making a link is easy I've never had an issue. However, with this course when I send my student an invite and they register for the class and click on join course it takes them to a page that is…
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Course Feed not loading
The Course Feed doesn't seem to be loading in courses at the moment. For example https://www.openlearning.com/education/courses/instructional-design-effective-learning/CourseFeed Here is the Console…
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Images not displaying in quizzes
Hi! Some images are not displaying in my quizzes anymore (they were displaying in the quizzes when the course ran in previous years). Any suggestions/help? Thanks!
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Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
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"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
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Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
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New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
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Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
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logged in but error
Error: Loading chunk vendors~BlockPage/BlockPageContentPage/connector~CourseExports/index~CourseProgressBar~Karma~ModuleD~640462d3 failed. (missing: https:…
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Failed to load
Failed to load page data. This error appears across the entire course. Have tried various platforms and all the same issue.
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Loading Error
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Finishing the course doesn't work
I need help... I finish all the categories in the course "child in mind" but the progress isn't working... I tried it more than ones but the results didn't change. Maybe someone could help me.…
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Announcement Page Missing!
Hi, The announcement page where I post blogs are missing. I didn't delete or change anything. Please help.
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Our users can't register for our courses hosted on Open Learning via the API
An error message started appearing recently stating 'matching api not found'. This is impacting participants registering for all courses AISNSW hosts on Open Learning.…
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Payment issue
I want to purchase the 1 year subscription, but it keeps rejecting even though all my card data entered is correct. Please help. There seems noother method to pay except VISA too.
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Late notifications
Hi there, I am not sure if this is an isolated case but I have been having late notifications of student postings for the past 3-4 weeks. Students have posted up their comments and I only received…
- Fixed
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Fixed and Solved IssuesSee which issues we've resolved and fixed.