OpenLearning
Home
Contact Us
Call Us:
+612 8294 9686 (AUS) +603 8408 1132 (MY)
How to enable Javascript
Sign Up
Login
Welcome to the OpenLearning Help Community!
Search
Help Community
Search
Home
Community
Fixed and Solved Issues
See which issues we've resolved and fixed.
Filter
Active
Newest
Most likes
Clear sort
Most likes
Most replies
Most views
Fixed
Clear filter
With a status
Acknowledged Bug
Not a Bug
Fix Pending
Fixed
Process Solution Pending
Solved
No Fix Planned
Tags
Clear filter
Follow
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
Melody Wang
Melody_Wang
6 mths ago
1
reply
123
2
Melody Wang
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
Mohd Ezham bin Mohd Taib
Mohd_Ezham_bin_Mohd_Taib
1 yr ago
4
replies
53
2
Ronald Silvosa
facilitator
10 mths ago
Fixed and Solved Issues
Fixed
Fixed
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
sharryryan
sharryryan
1 yr ago
8
replies
27
2
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Audio files will not save in Play Audio File widget
As a course administrator, I can upload an audio file in the Play Audio File widget but the audio file will not save. The message "File uploaded" pops up, but upon selecting the Done button,…
Kaolin McEvoy
Kaolin_McEvoy
2 yrs ago
3
replies
86
2
Ian Stock
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Group Import/Export sample files aren't in the right format?
Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
Melody Wang
Melody_Wang
6 mths ago
98
1
Fixed and Solved Issues
Fixed
Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
Melody Wang
Melody_Wang
6 mths ago
3
replies
107
1
E.
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
educator account subscribe pop up won't close
This was already asked in 'Ask the Community' but I'm flagging it as a bug too. On opening the course, educator account subscribe pop can't be closed and I cannot access my course
Victor Hui
Victor_Hui
1 yr ago
2
replies
8
1
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
Arno Faul
Arno_Faul
1 yr ago
7
replies
25
1
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
Rommany OSullivan
Graphic Designer
Rommany_OSullivan
3 yrs ago
6
replies
160
1
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
Brooke Hahn
Content Writer & Marketer
Brooke_Hahn
2 yrs ago
4
replies
23
1
Kate Trinh
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Title on browser tab doesn't change
When I go from one page to another the title of the tab doesn't update in my browser.
Nick Jones
Nick_Jones
2 yrs ago
89
1
Fixed and Solved Issues
Fixed
Fixed
Navigation menu disappears in some courses
The menu items on the side bar seem to change every time I refresh: https://www.openlearning.com/courses/twice https://www.openlearning.com/courses/fbd101 See comments thread BUFF-2433
Alenka Prezelj
Customer Success
Customer Success Advocate at OpenLearning
Alenka_Prezelj
2 yrs ago
3
replies
113
1
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Inconsistencies with courses displayed in old and new topbars
I am a part of an institution (the university of Melbourne) but am not in any of its courses. When I went to visit this institution via the new top bar I couldn't find it,…
Rommany OSullivan
Graphic Designer
Rommany_OSullivan
2 yrs ago
81
1
Fixed and Solved Issues
Fixed
Fixed
[object Object] appearing in page heading
[object Object] appears at the top of a page e.g. https://www.openlearning.com/unswcourses/courses/comp93414/assignment_3
David Collien
David_Collien
2 yrs ago
60
1
Fixed and Solved Issues
Fixed
Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
Zoe G Cooper
Zoe_G_Cooper
1 yr ago
5
replies
35
Ronald Silvosa
facilitator
4 mths ago
Fixed and Solved Issues
Fixed
Fixed
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
Katarina Chmolova
Katarina_Chmolova
6 mths ago
7
replies
132
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
CapoFantasma
CapoFantasma
6 mths ago
1
reply
38
Alenka Prezelj
Customer Success
11 mths ago
Fixed and Solved Issues
Fixed
Fixed
Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
Adrian
Adrian
6 mths ago
1
reply
87
Marini binti Ab Rahman
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Mobile App lists modules out of order
David Collien
David_Collien
6 mths ago
114
Fixed and Solved Issues
Fixed
Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
Melody Wang
Melody_Wang
6 mths ago
3
replies
74
Paul Jukic
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
IZZATI HAZWANI BINTI KHAIRUZAMAN
IZZATI_HAZWANI_BINTI_KHA
6 mths ago
7
replies
139
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Cannot complete the course!
Kindly assist ASAP. Thank you.
Saiful MSTA
Saiful_MSTA
6 mths ago
10
replies
36
GOH WEI JIAN MSTA
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Achieve Success with Emotional Intelligence
The "before we start" survey and the very first questionnaire in the next topic on Happiness have refused to open since I started this course 2 days ago.…
Priscilla
Priscilla
6 mths ago
2
replies
18
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
Kaolin McEvoy
Kaolin_McEvoy
6 mths ago
1
reply
112
Twig Nguyen
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
New Password is not working
Front: cnv_a3qmnf3 User: j210201121@student.ums.ac.id Issue: The user is getting an incorrect email/pass prompt even after resetting the password. Steps: I reset the password for j210201121@student.…
Ronald Silvosa
facilitator
ronsilvosa
6 mths ago
15
Fixed and Solved Issues
Fixed
Fixed
1
2
3
4
5
Next
See which issues we've resolved and fixed.
Tags
View all tags
Community
Ask the Community
Ask or answer a question in the community space.
Report an Issue
Help us improve the OpenLearning experience by reporting bugs and issues.
Suggest a Feature
Your suggestions help us spot trends and design for the future. We'll update you if we make something related to your suggestion.
Fixed and Solved Issues
See which issues we've resolved and fixed.
Recent activity
Login
Sign Up
Home
Internal Space
Internal Articles
Finance related articles
Billing and Accounts
Billing & Subscriptions
My Profile
Account Settings
Community
Ask the Community
Report an Issue
Suggest a Feature
Fixed and Solved Issues
Learner Support
Account Settings
My Profile
Choosing Courses
Completing a Course
Common Issues
Mobile App Tips and Feedback
Course Design
Course Creator Guides
Guide: OpenLearning Basics
Guide: Course Appearance & Landing Page
Guide: Content & Activities
Guide: Running Your Course
Guide: Course Quality Review Process
Getting Started
Roles & Permissions
Classes
Creating a Course
Learning Outcomes
Appearance & Branding
Modules & Pages
Groups
Badges & Certificates
Miscellaneous
Widgets
What are widgets?
Core Widgets
Quiz Widgets
Beta Widgets
Integration Widgets
Advanced Widgets
Launching Your Course
Going Live
Running a Course
Enrolments
Facilitation
Issuing Badges & Certificates
Statistics & Exports
Troubleshooting
Troubleshooting Tips
OpenLearning V1
Converting from V1.0 to V2.0
Institution Portals
Guide: Getting Started
Guide: Setting Up Your Portal
Guide: Qualifications
Guide: Enrolment and Institution Management
Guide: Student Data
Integrations
LTI Consumers (sign on)
LTI Tool Providers (embed or launch tools)
xAPI (receive data)
Zapier (integrations platform)
OpenLearning APIs (for developers)
Assessments
What Are Assessments?
Assessment Reports
Assessing Students
Latest News
Tags
View all tags
OpenLearning