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Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
- Mohd Ezham bin Mohd Taib
- Mohd_Ezham_bin_Mohd_Taib
- 4 mths ago
- 4 replies
- 50
- 2
- Ronald Silvosafacilitator2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 1 yr ago
- 8 replies
- 26
- 2
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Audio files will not save in Play Audio File widget
As a course administrator, I can upload an audio file in the Play Audio File widget but the audio file will not save. The message "File uploaded" pops up, but upon selecting the Done button,…
- Kaolin McEvoy
- Kaolin_McEvoy
- 2 yrs ago
- 3 replies
- 80
- 2
- Ian Stock2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
- Melody Wang
- Melody_Wang
- 2 yrs ago
- 1 reply
- 117
- 2
- Melody Wang2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
educator account subscribe pop up won't close
This was already asked in 'Ask the Community' but I'm flagging it as a bug too. On opening the course, educator account subscribe pop can't be closed and I cannot access my course
- Victor Hui
- Victor_Hui
- 8 mths ago
- 2 replies
- 8
- 1
- SuriavarmanCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
- Arno Faul
- Arno_Faul
- 1 yr ago
- 7 replies
- 23
- 1
- SuriavarmanCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 2 yrs ago
- 6 replies
- 160
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 1 yr ago
- 4 replies
- 23
- 1
- Kate Trinh1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Title on browser tab doesn't change
When I go from one page to another the title of the tab doesn't update in my browser.
- Nick Jones
- Nick_Jones
- 2 yrs ago
- 89
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Navigation menu disappears in some courses
The menu items on the side bar seem to change every time I refresh: https://www.openlearning.com/courses/twice https://www.openlearning.com/courses/fbd101 See comments thread BUFF-2433
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 2 yrs ago
- 3 replies
- 112
- 1
- Alenka PrezeljCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Issue with issuing badges manually
I am trying to issue a badge manually by going to the student list (Administer Students > Students), selecting a particular student and Issuing a badge, however two things happen 1.…
- E.
- Eikris_Biala
- 2 yrs ago
- 143
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
- Melody Wang
- Melody_Wang
- 2 yrs ago
- 3 replies
- 100
- 1
- E.2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Inconsistencies with courses displayed in old and new topbars
I am a part of an institution (the university of Melbourne) but am not in any of its courses. When I went to visit this institution via the new top bar I couldn't find it,…
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 2 yrs ago
- 80
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
[object Object] appearing in page heading
[object Object] appears at the top of a page e.g. https://www.openlearning.com/unswcourses/courses/comp93414/assignment_3
- David Collien
- David_Collien
- 2 yrs ago
- 60
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Group Import/Export sample files aren't in the right format?
Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
- Melody Wang
- Melody_Wang
- 2 yrs ago
- 94
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Panapto Context ID
front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
- SuriavarmanCustomer Success
- Customer Experience Advocate
- Suriavarman
- 2 wk ago
- 8
- Fixed and Solved Issues
- Fixed
- Fixed
Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 1 mth ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
- CapoFantasma
- CapoFantasma
- 3 mths ago
- 1 reply
- 25
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
logged in but error
Error: Loading chunk vendors~BlockPage/BlockPageContentPage/connector~CourseExports/index~CourseProgressBar~Karma~ModuleD~640462d3 failed. (missing: https:…
- NUR HIDAYAH BINTI SUPARMAN
- NUR_HIDAYAH_BINTI_SUPARM
- 4 mths ago
- 1 reply
- 10
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Bug - Unable to complete course
Hi, I'm unable to complete a course (Fundamentals of Cybersecurity) due to a bug on the page: Code Intercept - Security Breach. I've completed the tasks on the page but it's still showing as…
- Tay Shan Ning
- Tay_Shan_Ning
- 5 mths ago
- 8 replies
- 31
- ROHANA BINTI MAT5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The videos can't be played hence I have problem completing the course.
The links of the videos that can be played.. 1. https://www.openlearning.com/courses/teaching-by-design/meta_cognition/ 2.…
- Thiagaletchumi
- Thiagaletchumi
- 7 mths ago
- 9 replies
- 24
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Failed to load
Failed to load page data. This error appears across the entire course. Have tried various platforms and all the same issue.
- Patrick Minogue
- Patrick_Minogue
- 6 mths ago
- 1 reply
- 9
- SuriavarmanCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Loading Error
- Stanley Seow
- Stanley_Seow
- 7 mths ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot complete the course!
Kindly assist ASAP. Thank you.
- Saiful MSTA
- Saiful_MSTA
- 7 mths ago
- 10 replies
- 28
- GOH WEI JIAN MSTA7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?
- syazwani
- syazwani.1
- 8 mths ago
- 2 replies
- 11
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed

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