Call Us:+612 8294 9686 (AUS) +603 8408 1132 (MY)

How to enable Javascript

Welcome to the OpenLearning Help Community!

Fixed and Solved Issues

See which issues we've resolved and fixed.

Follow

Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 4 mths ago
- 8 replies
- 22
- 2
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Audio files will not save in Play Audio File widget
As a course administrator, I can upload an audio file in the Play Audio File widget but the audio file will not save. The message "File uploaded" pops up, but upon selecting the Done button,…
- Kaolin McEvoy
- Kaolin_McEvoy
- 1 yr ago
- 3 replies
- 79
- 2
- Ian Stock1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 1 reply
- 115
- 2
- Melody Wang1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
- Arno Faul
- Arno_Faul
- 2 mths ago
- 7 replies
- 23
- 1
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 11 mths ago
- 4 replies
- 23
- 1
- Kate Trinh9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Title on browser tab doesn't change
When I go from one page to another the title of the tab doesn't update in my browser.
- Nick Jones
- Nick_Jones
- 1 yr ago
- 89
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Navigation menu disappears in some courses
The menu items on the side bar seem to change every time I refresh: https://www.openlearning.com/courses/twice https://www.openlearning.com/courses/fbd101 See comments thread BUFF-2433
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 1 yr ago
- 3 replies
- 110
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Issue with issuing badges manually
I am trying to issue a badge manually by going to the student list (Administer Students > Students), selecting a particular student and Issuing a badge, however two things happen 1.…
- Eikris Biala
- Eikris_Biala
- 1 yr ago
- 137
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 3 replies
- 98
- 1
- Eikris Biala1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Inconsistencies with courses displayed in old and new topbars
I am a part of an institution (the university of Melbourne) but am not in any of its courses. When I went to visit this institution via the new top bar I couldn't find it,…
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 79
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
[object Object] appearing in page heading
[object Object] appears at the top of a page e.g. https://www.openlearning.com/unswcourses/courses/comp93414/assignment_3
- David Collien
- David_Collien
- 1 yr ago
- 60
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Group Import/Export sample files aren't in the right format?
Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 93
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
CONTEMPORARY GLOBAL & LEGAL ISSUES - Missing parts
Hello, I noticed there were some missing files in the first chapter of the abovementioned mooc..Please find enclosed a screenshot describing my issue. Already thanks for your answer and kind regards,…
- Iris Soliman
- Iris_Soliman
- 9 days ago
- 8 replies
- 10
- Iris Soliman5 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
Achieve Success with Emotional Intelligence
The "before we start" survey and the very first questionnaire in the next topic on Happiness have refused to open since I started this course 2 days ago.…
- Priscilla
- Priscilla
- 2 mths ago
- 2 replies
- 12
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Most of our 'test' links are not working
We have a class currently trying to complete tasks that have a number of tests/interactive activities that are not loading and send an error message. Week One links are... https://www.openlearning.…
- Sigma Epsilon Kappa
- Sigma_Epsilon_Kappa
- 1 mth ago
- 2 replies
- 12
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Content was Blocked because it was not signed by a valid security certificate.
I am taking Success Achieve Success with Emotional Intelligence. I was watched the Vision and Mission video. I was attempting to take the Quiz 07, Brain Rewiring Week 07 and Happiness Week 7 and all…
- Nohra Casanova
- Nohra_Casanova
- 3 mths ago
- 2 replies
- 19
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Our users can't register for our courses hosted on Open Learning via the API
An error message started appearing recently stating 'matching api not found'. This is impacting participants registering for all courses AISNSW hosts on Open Learning.…
- mcummins
- mcummins
- 1 mth ago
- 1 reply
- 8
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
OL chat is intermittently missing on course pages
Issue Summary: The OpenLearning chat feature - for students to chat with their class members is missing intermittently on course pages. So far I've found chat is still visible on the OL homepage,…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 2 mths ago
- 7
- Fixed and Solved Issues
- Fixed
- Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 3 mths ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Payment issue
I want to purchase the 1 year subscription, but it keeps rejecting even though all my card data entered is correct. Please help. There seems noother method to pay except VISA too.
- Shamsiah Abdul Hamid
- Shamsiah_Abdul_Hamid
- 3 mths ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
can't see the settings icon for our institution page
Hi normally when I go to the link below there is a setting icon that looks like a gear in the top right corner but it seems to have dissappeared. What is the url for the settings? https://www.…
- Tal Greengard
- Tal_Greengard
- 3 mths ago
- 3 replies
- 9
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
- Aida Salam
- Aida_Salam
- 4 mths ago
- 7 replies
- 19
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
RBT Course Issues....Help please
Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle…
- Darri Henderson
- Darri_Henderson
- 4 mths ago
- 11 replies
- 42
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
In the page editor modal, the header banner is broken (all white)
Issue Summary When I go to the page editor modal from Course Setup > Content and click Edit, the course banner should display at the top of the page. Currently, the banner does not show and instead,…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 3 mths ago
- 13
- Fixed and Solved Issues
- Fixed
- Fixed

1 2 3 4 Next

Back to top

See which issues we've resolved and fixed.

Community

Recent activity