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"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
- Melody Wang
- Melody_Wang
- 6 mths ago
- 1 reply
- 123
- 2
- Melody Wang2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
- Mohd Ezham bin Mohd Taib
- Mohd_Ezham_bin_Mohd_Taib
- 1 yr ago
- 4 replies
- 53
- 2
- Ronald Silvosafacilitator10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 1 yr ago
- 8 replies
- 27
- 2
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Audio files will not save in Play Audio File widget
As a course administrator, I can upload an audio file in the Play Audio File widget but the audio file will not save. The message "File uploaded" pops up, but upon selecting the Done button,…
- Kaolin McEvoy
- Kaolin_McEvoy
- 2 yrs ago
- 3 replies
- 86
- 2
- Ian Stock2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Group Import/Export sample files aren't in the right format?

Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
- Melody Wang
- Melody_Wang
- 6 mths ago
- 98
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
- Melody Wang
- Melody_Wang
- 6 mths ago
- 3 replies
- 107
- 1
- E.2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
educator account subscribe pop up won't close
This was already asked in 'Ask the Community' but I'm flagging it as a bug too. On opening the course, educator account subscribe pop can't be closed and I cannot access my course
- Victor Hui
- Victor_Hui
- 1 yr ago
- 2 replies
- 8
- 1
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
- Arno Faul
- Arno_Faul
- 1 yr ago
- 7 replies
- 25
- 1
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 3 yrs ago
- 6 replies
- 160
- 1
- Alenka PrezeljCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 2 yrs ago
- 4 replies
- 23
- 1
- Kate Trinh2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Title on browser tab doesn't change
When I go from one page to another the title of the tab doesn't update in my browser.
- Nick Jones
- Nick_Jones
- 2 yrs ago
- 89
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Navigation menu disappears in some courses
The menu items on the side bar seem to change every time I refresh: https://www.openlearning.com/courses/twice https://www.openlearning.com/courses/fbd101 See comments thread BUFF-2433
- Alenka PrezeljCustomer Success
- Customer Success Advocate at OpenLearning
- Alenka_Prezelj
- 2 yrs ago
- 3 replies
- 113
- 1
- Alenka PrezeljCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Inconsistencies with courses displayed in old and new topbars
I am a part of an institution (the university of Melbourne) but am not in any of its courses. When I went to visit this institution via the new top bar I couldn't find it,…
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 2 yrs ago
- 81
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
[object Object] appearing in page heading
[object Object] appears at the top of a page e.g. https://www.openlearning.com/unswcourses/courses/comp93414/assignment_3
- David Collien
- David_Collien
- 2 yrs ago
- 60
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 1 yr ago
- 5 replies
- 35
- Ronald Silvosafacilitator4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
- Katarina Chmolova
- Katarina_Chmolova
- 6 mths ago
- 7 replies
- 132
- Brooke Hahn2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
- CapoFantasma
- CapoFantasma
- 6 mths ago
- 1 reply
- 38
- Alenka PrezeljCustomer Success11 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
- Adrian
- Adrian
- 6 mths ago
- 1 reply
- 87
- Marini binti Ab Rahman2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile App lists modules out of order
- David Collien
- David_Collien
- 6 mths ago
- 114
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.

I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 6 mths ago
- 3 replies
- 74
- Paul Jukic2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
- IZZATI HAZWANI BINTI KHAIRUZAMAN
- IZZATI_HAZWANI_BINTI_KHA
- 6 mths ago
- 7 replies
- 139
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot complete the course!
Kindly assist ASAP. Thank you.
- Saiful MSTA
- Saiful_MSTA
- 6 mths ago
- 10 replies
- 36
- GOH WEI JIAN MSTA1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Achieve Success with Emotional Intelligence
The "before we start" survey and the very first questionnaire in the next topic on Happiness have refused to open since I started this course 2 days ago.…
- Priscilla
- Priscilla
- 6 mths ago
- 2 replies
- 18
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
- Kaolin McEvoy
- Kaolin_McEvoy
- 6 mths ago
- 1 reply
- 112
- Twig Nguyen2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
New Password is not working
Front: cnv_a3qmnf3 User: j210201121@student.ums.ac.id Issue: The user is getting an incorrect email/pass prompt even after resetting the password. Steps: I reset the password for j210201121@student.…
- Ronald Silvosafacilitator
- ronsilvosa
- 6 mths ago
- 15
- Fixed and Solved Issues
- Fixed
- Fixed

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