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Fixed and Solved Issues

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Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 1 mth ago
- 8 replies
- 22
- 2
- SuriavarmanCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
Audio files will not save in Play Audio File widget
As a course administrator, I can upload an audio file in the Play Audio File widget but the audio file will not save. The message "File uploaded" pops up, but upon selecting the Done button,…
- Kaolin McEvoy
- Kaolin_McEvoy
- 1 yr ago
- 3 replies
- 79
- 2
- Ian Stock1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 1 reply
- 115
- 2
- Melody Wang1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Title on browser tab doesn't change
When I go from one page to another the title of the tab doesn't update in my browser.
- Nick Jones
- Nick_Jones
- 11 mths ago
- 89
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Navigation menu disappears in some courses
The menu items on the side bar seem to change every time I refresh: https://www.openlearning.com/courses/twice https://www.openlearning.com/courses/fbd101 See comments thread BUFF-2433
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 1 yr ago
- 3 replies
- 110
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Issue with issuing badges manually
I am trying to issue a badge manually by going to the student list (Administer Students > Students), selecting a particular student and Issuing a badge, however two things happen 1.…
- Eikris Biala
- Eikris_Biala
- 1 yr ago
- 136
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 3 replies
- 98
- 1
- Eikris Biala1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Inconsistencies with courses displayed in old and new topbars
I am a part of an institution (the university of Melbourne) but am not in any of its courses. When I went to visit this institution via the new top bar I couldn't find it,…
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 79
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
[object Object] appearing in page heading
[object Object] appears at the top of a page e.g. https://www.openlearning.com/unswcourses/courses/comp93414/assignment_3
- David Collien
- David_Collien
- 1 yr ago
- 60
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Group Import/Export sample files aren't in the right format?
Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 91
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 10 days ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success10 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
Payment issue
I want to purchase the 1 year subscription, but it keeps rejecting even though all my card data entered is correct. Please help. There seems noother method to pay except VISA too.
- Shamsiah Abdul Hamid
- Shamsiah_Abdul_Hamid
- 2 wk ago
- 1 reply
- 8
- Alenka PrezeljCustomer Success2 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
can't see the settings icon for our institution page
Hi normally when I go to the link below there is a setting icon that looks like a gear in the top right corner but it seems to have dissappeared. What is the url for the settings? https://www.…
- Tal Greengard
- Tal_Greengard
- 2 wk ago
- 3 replies
- 9
- SuriavarmanCustomer Success2 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
- Aida Salam
- Aida_Salam
- 1 mth ago
- 7 replies
- 19
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
RBT Course Issues....Help please
Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle…
- Darri Henderson
- Darri_Henderson
- 1 mth ago
- 11 replies
- 41
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
In the page editor modal, the header banner is broken (all white)
Issue Summary When I go to the page editor modal from Course Setup > Content and click Edit, the course banner should display at the top of the page. Currently, the banner does not show and instead,…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 4 wk ago
- 12
- Fixed and Solved Issues
- Fixed
- Fixed
Add People page not working
Hi In my 'institution settings' page, the 'invite people' page isn't working. I get the attached view (picture 2). Please advise. Also, your 'contact us' page link is broken.…
- fionaboyle
- fionaboyle
- 1 mth ago
- 2 replies
- 14
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 2 mths ago
- 3 replies
- 190
- Bettina Pfaendner10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
I can't select 'Manage my enrolments' with new topbar
When I try to access the Manage My Enrolments or Learn Something New options, (that appear at the end of the courses list drop-down in the topbar), the options are actually hidden under the frame in…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 2 mths ago
- 153
- Fixed and Solved Issues
- Fixed
- Fixed
Open learning down?
Is Open Learning down at the moment? We can't access any of our courses, via a computer or via the app.....
- Meg
- Meg
- 2 mths ago
- 2 replies
- 11
- Omnaya OmarCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Certificate will not download
No matter how many times I click on the download link, I get “something went wrong” and no certificate. Kenneth Jones
- Kenneth Jones
- Kenneth_Jones
- 3 mths ago
- 2 replies
- 12
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
- Melody Wang
- Melody_Wang
- 9 mths ago
- 2 replies
- 95
- Melody Wang3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 8 mths ago
- 3 replies
- 70
- Paul Jukic3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
'older posts' in announcements page link doesn't work
https://openlearning.kdu.edu.my/courses/kduuc-bbin-3018-internship-kk-low/cohorts/jan20192013202/blog 'older posts' in announcements page link doesn't work. Please advise/rectify. Thank you.
- Kimberly S'ng
- Kimberly_Sng
- 4 mths ago
- 7 replies
- 10
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed

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