Balasandar Chandru's Profile - OpenLearning Help Community

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Re: SPUP OU Project Management progress issue
@William Perez Could you please let me know the specific page name or module where the video is located? Also, which lesson or topic does this video belong to?
- Customer Success and Training Specialist
- Balasandar
- 3 wk ago
- Report an Issue
- Reported - view
Set "Featured Class" via API

Posting behalf client: otto@sacap.edu.za "Featured Class" can only be toggled manually via Course Setup > Classes. We would like to see if we can automate the open/close of Classes/intakes via the…
- Customer Success and Training Specialist
- Balasandar
- 3 wk ago
- 2
- Suggest a Feature
Feature Request - Hide Button for Widgets and Content Editor

Posting behalf user -ashley.cabreros@cit.edu We'd like to request the following features for the Course Content Editor: Hide toggle button on each widget (next to shrink and delete buttons) - allows…
- Customer Success and Training Specialist
- Balasandar
- 3 wk ago
- 1reply
- 14
- 1
- Suggest a Feature
Re: Downloaded pdf certs are able to modify
@Girija Thanks for reaching out. Standard PDF files downloaded from OpenLearning are standard documents, which means anyone with PDF editing software (like Adobe Acrobat) can technically alter text.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: No class found
HI @Andie Delos Santos I checked your OpenLearning account (andie.delossantos@agca.ph.education) and noticed it isn't linked to any institution, and you aren't currently enrolled in any courses.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: SPUP OU Project Management progress issue
@William Perez I have checked your SPUP OU Project Management course progress, and it looks like you missed watching some video content. You need to watch all video content until the end and…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: Unable to complete a section to 100% in ai-applications
Hi @Ali Aly Thank you for bringing this to our attention. I have reviewed the page and found one empty container that was blocking your progress. I have now removed the container,…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Dark mode for your site pages especially when taking courses

Im posting this behalf learner: Dark mode for your site pages especially when taking courses
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- 12
- Suggest a Feature
Re: Displays "Incorrect, Try Again" for long answers
@Yash Jayntibhai Patel Hi Yash. I have sent you the email. The course instructor has reviewed and resolved the problem related to the answer submission and keyword-matching.…
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Reported - view
Re: MY Antimicrobial Stewardship Course: In-patient Care
@Faiz Rusli Thanks for the call earlier! Since we've already resolved your query over the phone, I'll go ahead and close this thread. Have a great day!
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Answer
- Reported - view
Re: Cant login to the course
@NEETHIYATHARSHINI SBALASUBRAMANIAM Can you share the course link?
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Report an Issue
- Reported - view
Re: Cant login to the course
Hi @NEETHIYATHARSHINI SBALASUBRAMANIAM Did the course team share the access code with you? If yes, make sure you copy it exactly, ensuring there are no extra spaces before and after.…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Report an Issue
- Reported - view
Re: Displays "Incorrect, Try Again" for long answers
Hi @Yash Jayntibhai Patel We have looked into the "Check Your Progress" section and found that the activity is currently set up using a short answer widget that requires specific keywords to match.…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Report an Issue
- Reported - view
Re: Progress reversal in MA English
hi @Emmanuel Kabuye Thank you for reaching out to OpenLearning Customer Success. There are a few common reasons why this might happen: 1) Updated Course Material:…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Ask the Community
- Reported - view
Re: Displays "Incorrect, Try Again" for long answers
hi @Yash Jayntibhai Patel Can you share the course link so we can check this for you? It would also help to have the page name or the direct link to where the activity is located.
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Report an Issue
- Reported - view
Re: I have completed my dengue course. But I didn't receive my cpd points. Please advice
Hi, thank you for reaching out, and congratulations on completing the Dengue course! To see how points are granted, please follow these steps: Open your course and locate and click on the page titled…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Report an Issue
- Answer
- Reported - view
Re: Inquiry: Certificate of Completion
@TAN AI BEE Thanks for reaching out. Just to let you know, this specific course doesn't offer a certificate upon completion. If you have any other questions about the course content or requirements,…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Ask the Community
- Answer
- Reported - view
Re: I can’t complete the course cause there’s one link which is broken and i cant open
Hi @TAAMARAI SELVI SAMY NATHAN Just wanted to let you know that we’ve already assisted you via email regarding this request.
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Issue with downloading pdf
@SC Hi. I can download the PDF without any issue. Have you tried via different browsers or incognito mode?
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Unable to open the Exploring BPS further module
@Rachel Altenbacher Yes, you can email to support@openlearning.com
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Unable to open the Exploring BPS further module
Hi, I just explored the page (https://westernx.edu.au/courses/ecd/exploring_bps_further/) and couldn't find any errors. See my screenshot attached. Can you record and share from your view?
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: I couldn't obtain the certificate even thought I completed SkEe 1223 Digital Electronices System course
hi @Sora Shamsaddin Hi! I’ve just looked into this for you. It looks like this course is set up as "Free to Learn, Pay to Certify." This means while the content is free to access,…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Unable to open the Exploring BPS further module
Hi @Rachel . Thanks for reaching out. To assist you better, could you please share the course link you’re accessing? Also, could you let us know the exact error you're encountering?…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: App navigation
hi @Chloe I'm sorry to hear the app is giving you trouble. To help me check, could you please provide: The Course Link: A link to the specific course you're trying to access.…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Report an Issue
- Reported - view
Set a limit on the comment section display

From paulp@tp.edu.sg (Temasek) We have learners who feedback that there are too many comments displayed in a page which makes it look cluttered and also they had to scroll far down before they can…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- 8
- 1
- Suggest a Feature

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Balasandar Chandru

Re: SPUP OU Project Management progress issue

Set "Featured Class" via API

Feature Request - Hide Button for Widgets and Content Editor

Re: Downloaded pdf certs are able to modify

Re: No class found

Re: SPUP OU Project Management progress issue

Re: Unable to complete a section to 100% in ai-applications

Dark mode for your site pages especially when taking courses

Re: Displays "Incorrect, Try Again" for long answers

Re: MY Antimicrobial Stewardship Course: In-patient Care

Re: Cant login to the course

Re: Cant login to the course

Re: Displays "Incorrect, Try Again" for long answers

Re: Progress reversal in MA English

Re: Displays "Incorrect, Try Again" for long answers

Re: I have completed my dengue course. But I didn't receive my cpd points. Please advice

Re: Inquiry: Certificate of Completion

Re: I can’t complete the course cause there’s one link which is broken and i cant open

Re: Issue with downloading pdf

Re: Unable to open the Exploring BPS further module

Re: Unable to open the Exploring BPS further module

Re: I couldn't obtain the certificate even thought I completed SkEe 1223 Digital Electronices System course

Re: Unable to open the Exploring BPS further module

Re: App navigation

Set a limit on the comment section display

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