Balasandar's Profile - OpenLearning Help Community

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Re: elevate mentoring certificate
@Heather Majurey-Lombardo The course team has amended the issue. Congratulations on completing the course! The course team will issue the certificate manually once you have completed all the required…
- Customer Success and Training Specialist
- Balasandar
- 13 days ago
- Ask the Community
- Reported - view
Re: LKM 111
@Herman Pule Diamonds I understand your frustration. OpenLearning is simply a platform provider that enables organizations to offer their courses. The organization providing the course determines the…
- Customer Success and Training Specialist
- Balasandar
- 2 wk ago
- Report an Issue
- Reported - view
Re: I have complete the course but the qr doesnt lead me to any evaluation and i need the certificate.
Hi @Javier Badiola González I can assist you with your certificate issue, but I need more information such as the course name and URL. This will help me check the course.…
- Customer Success and Training Specialist
- Balasandar
- 2 wk ago
- Report an Issue
- Reported - view
Suggestion to improve institution portal editor.

Posting on behalf of the client. This is the Institution portal feedback from our client - Adam Sharizman from Sunway University. "I've worked on Docebo, Learndash,…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- 4
- 2
- Suggest a Feature
Re: Are 2-in-1 Laptops Ideal for Open Learning Students and Instructors?
Hi Danielle. Here are some insights into your questions: Usability: 2-in-1 laptops generally handle Open Learning’s features, such as video lectures and interactive activities, like any laptop model.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Ask the Community
- Reported - view
Re: "3-hour face-to-face session" Attendance Check
Hi, Thank you for reaching out. OpenLearning is a platform provider that allows institutions like Western Sydney University to offer online programs. If you have any technical questions related to…
- Customer Success and Training Specialist
- Balasandar
- 2 mths ago
- Ask the Community
- Reported - view
Re: How Can I Effectively Integrate AI Technologies into My OpenLearning Courses?
Hi @Charlie Katherine Thank you for reaching out and sharing your interest in integrating AI technologies into your online courses on OpenLearning. OpenLearning is an AI-enabled Learning Management…
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Ask the Community
- Reported - view
Re: Tablets That Integrate Well with OpenLearning’s Platform
Hi@AARON JEREMIAH Thank you for reaching out! As long as your tablet is relatively new, has good speed, a stable internet connection, and can install and use the latest browsers,…
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Ask the Community
- Reported - view
Re: Unable to complete the course
hi @Ranoj Sinha You can only try the quiz twice and complete progress when your answers match or are correct. You didn’t manage to complete this page progress because you have utilized both tries and…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Ask the Community
- Reported - view
Re: Use Open learning Course into Moodle
We recently launched a new product called CourseMagic, which allows you to create a course using AI and download the content in a common cartridge. You can upload that common cartridge file directly…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Ask the Community
- Reported - view
Re: Use Open learning Course into Moodle
I'm sorry, but we currently do not support directly migrating OpenLearning courses to Moodle. This is because OpenLearning differs in its functionality to most other learning platforms.…
- Customer Success and Training Specialist
- Balasandar
- 4 mths ago
- Ask the Community
- Reported - view
Re: Video Error
Hi Deboshree. I appreciate your patience regarding the video content playback issue. We’ve contacted the course team once more to address this matter. They are actively working on resolving the issue,…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Glitch on Links to AI tools for Writing Self-Assessment
We've resolved the issue. Please review the page and let us know the outcome. Thank you.
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Glitch on Links to AI tools for Writing Self-Assessment
DG ASLA MARHAIN BINTI MAZLAN: Thank you for bringing this to our attention. I have tested the Links to AI tools for Writing Self-Assessment page where you've been experiencing issues.…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Glitch on Links to AI tools for Writing Self-Assessment
@DG ASLA MARHAIN BINTI MAZLAN Thank you for bringing this to our attention. I have tested the Links to AI tools for Writing Self-Assessment page where you've been experiencing issues.…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Glitch on Links to AI tools for Writing Self-Assessment
hi @DG ASLA MARHAIN BINTI MAZLAN Could you please share the page URL where you are experiencing this issue? I can conduct some tests and get back to you.
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: https://www.openlearning.com/eltc/courses/pro-elt-enhance-2-0-/?inCohort=eltc%2Fcourses%2Fpro-elt-enhance-2-0-%2Fcohorts%2Fc1edusynergy
@HEE EE SING KPM-Guru Hey, I've sent you the email.
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Unable to upload audio file
@Mashudu Neshehe Hi, the file is in M4A format, a supported file type. Can you please let me know which mobile device you are using? Is it IOS or Android? Also,…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Won't let me finish
@Yijun Liu Hi. I already send you the email.
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: US spelling on platform?
@Marie Laubie Thank you for bringing this up. The spell-check functionality often depends on the language settings of your browser. You might want to check and adjust your browser’s language settings…
- Customer Success and Training Specialist
- Balasandar
- 7 mths ago
- Ask the Community
- Reported - view
Re: Where do I get my certificate or badge?
@Sachini Dissanayake Mudiyanselage Thank you for reaching out. We at OpenLearning Customer Success handle only platform technical questions. If you have any inquiries about course content or…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Credentials, certificates, badges and achievements
- Reported - view
Re: Can't advance to next module
@Daniel Rodrigo de Macedo Magalhaes The course provider has updated the activity. Please try again.
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Report an Issue
- Reported - view
Re: Won't let me finish
@Kurt O'Sullivan It seems this may be a content-related issue, and the best course of action would be to contact the course team directly for assistance.…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Report an Issue
- Reported - view
Re: Won't let me finish
@Kurt O'Sullivan I understand your frustration. I have tested Match the program requirements for NATURALISTS” and “Match the program requirements for CAPTAINS” activities on page "https://www.…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Report an Issue
- Reported - view
Re: Can't advance to next module
Hi, @Daniel Rodrigo de Macedo Magalhaes Thank you for reaching out. Upon checking, we have identified a bug in the mix-and-match activity that is hindering completion.…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Report an Issue
- Reported - view

1 2

Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Balasandar

Re: elevate mentoring certificate

Re: LKM 111

Re: I have complete the course but the qr doesnt lead me to any evaluation and i need the certificate.

Suggestion to improve institution portal editor.

Re: Are 2-in-1 Laptops Ideal for Open Learning Students and Instructors?

Re: "3-hour face-to-face session" Attendance Check

Re: How Can I Effectively Integrate AI Technologies into My OpenLearning Courses?

Re: Tablets That Integrate Well with OpenLearning’s Platform

Re: Unable to complete the course

Re: Use Open learning Course into Moodle

Re: Use Open learning Course into Moodle

Re: Video Error

Re: Glitch on Links to AI tools for Writing Self-Assessment

Re: Glitch on Links to AI tools for Writing Self-Assessment

Re: Glitch on Links to AI tools for Writing Self-Assessment

Re: Glitch on Links to AI tools for Writing Self-Assessment

Re: https://www.openlearning.com/eltc/courses/pro-elt-enhance-2-0-/?inCohort=eltc%2Fcourses%2Fpro-elt-enhance-2-0-%2Fcohorts%2Fc1edusynergy

Re: Unable to upload audio file

Re: Won't let me finish

Re: US spelling on platform?

Re: Where do I get my certificate or badge?

Re: Can't advance to next module

Re: Won't let me finish

Re: Won't let me finish

Re: Can't advance to next module

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