Balasandar Chandru's Profile - OpenLearning Help Community

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Re: The app does not work
@Erin Janssen Thank you for the screen recording and the device details. I have escalated your issue to our engineering team for investigation. In the meantime,…
- Customer Success and Training Specialist
- Balasandar
- yesterday
- Report an Issue
- Reported - view
Re: video cannot play.. hang..
Hi @NORIZAN BINTI ISA I’m sorry to hear you're having trouble with a video! I'd love to help you get this sorted quickly. To help me investigate, could you please provide:…
- Customer Success and Training Specialist
- Balasandar
- 2 days ago
- Report an Issue
- Reported - view
Re: The app does not work
hi @Erin Janssen I’m sorry for the frustration this is causing. To help us pinpoint the cause, could you please provide a few more details? Course Name:…
- Customer Success and Training Specialist
- Balasandar
- 3 days ago
- Report an Issue
- Reported - view
Re: Issue with answers always incorrect
Hi everyone, We've received your concerns regarding the Match It activity and the answers being marked incorrectly. Thank you for bringing this to our attention.…
- Customer Success and Training Specialist
- Balasandar
- 9 days ago
- Report an Issue
- Reported - view
Re: Cannot complete level 2
Hi, @NURHANA ILWANI BINTI HARUN KPM-Guru thank you for reaching out to OpenLearning Success. This could be because the video or interactive element is not loading correctly.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Ask the Community
- Reported - view
Re: understanding play Therapy workshop certificate.
@Mantonia Joseph This issue has been resolved. Please give it another try and let me know if you still encounter the same problem. Thank you.
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: UNABLE TO DOWNLOAD CERTIFICATE
@mohd izzat This issue has been resolved. Please give it another try and let me know if you still encounter the same problem. Thank you.
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: understanding play Therapy workshop certificate.
Hi @Mantonia Thanks for reaching out to OpenLearning Customer Success. I’ve checked the course and tested the certificate download on my end — I was able to replicate the same error.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- 1
- Report an Issue
- Reported - view
Re: AI applications course - Learning material not updating completion and not loading properly
Hi @Carlos Manuel Brinez Araujo Thank you for reaching out and sharing your experience. I’m sorry to hear about the challenges you’re facing, and I appreciate your patience as we work to resolve them.…
- Customer Success and Training Specialist
- Balasandar
- 2 mths ago
- Report an Issue
- Reported - view
Re: NO course work on my dashboard
hi @raquelpetersen Thank you for reaching out. I’ve checked the course on my end and it’s loading fine Could you please try the following steps? Clear your browser’s cache and cookies.…
- Customer Success and Training Specialist
- Balasandar
- 2 mths ago
- Report an Issue
- Reported - view
Re: Access denied
Hi @Gabrielle Simmons Thank you for reaching out to OpenLearning. To help us diagnose and resolve this as quickly as possible, could you please provide the following details:…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Not accepting response
@Kelli Chung Hi, I have tested DRAG AND DROP: Identify different types of technology into four categories activity and can complete. Please give it another try.
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Not accepting response
@Kelli Chung We’d be happy to assist. Could you please share the link to the page where the activity is located? In the meantime, here are a few troubleshooting tips that might help:…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Unable to log into Openlearning App
Hi @salmonjonck Sorry to hear you're having trouble logging in. Since your login works on the web but not on the app, please try these quick steps: Make sure you’re using the same login credentials…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Code window not working
@JOANNEL DELA TORRE Thank you for sending through the course link. I’ve tested the code editor on my end, and it appears that it’s not executing any code as expected.…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Cannot complete a page
Hi @Chelsea Lotz 5.6 Social media addictions I noticed you shared the post in the comment section. You need to share your submission in the Post Text (Share your thoughts:) to complete the page. 6.…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Can't open any modules
Hi @malcolmkotze Thank you for reaching out. I’ve checked the Domains of Psychology course from our end, and everything appears to be working as expected.…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Re: Code window not working
Hi @JOANNEL DELA TORRE Thank you for reaching out regarding the issue you're experiencing with the embedded code editor. I'd be happy to look into this further for you.…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Forbidden
Hi @GOH JIA HANG Thank you for reaching out. The error message you’re seeing could be due to one of the following reasons: The course may be offline, or the class has ended.…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Ask the Community
- Reported - view
Re: crossword puzzle
@Amrit Pandey I’d be happy to assist you! Could you share the course URL so we can check it for you?
- Customer Success and Training Specialist
- Balasandar
- 7 mths ago
- 1
- Ask the Community
- Reported - view
Re: Certificate of course completion
@Ned Bylsma HI Ned, Thank you for reaching out to OpenLearning Customer Success. To better assist you, could you please let us know the specific course you're inquiring about?…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Ask the Community
- Reported - view
Re: Unable to complete the task
Hi, @CHUA XING HUI KPM-Guru Thank you for reaching out. I've checked our system, and it appears you haven't submitted for activity: "Can you think of other ways to end a conversation politely?".…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Report an Issue
- Reported - view
Re: wrong answer in this quizz?
hi @Camilla Valimaa Thank you for contacting OpenLearning Customer Success. Please note that OpenLearning is a platform provider, not the course owner. For inquiries regarding course content and…
- Customer Success and Training Specialist
- Balasandar
- 8 mths ago
- Report an Issue
- Reported - view
Re: New Course Enrollment
Thank you for bringing this to our attention. We recommend exercising caution when interacting with unfamiliar emails or links. If you want, please feel free to forward the email to our Customer…
- Customer Success and Training Specialist
- Balasandar
- 9 mths ago
- Report an Issue
- Reported - view
Re: Certificate
@Afsana Sharmin Rumpa It's okay. I can assist you. Please share the course URL with us so we can check who the course owner is and their contact details.
- Customer Success and Training Specialist
- Balasandar
- 9 mths ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Balasandar Chandru

Re: The app does not work

Re: video cannot play.. hang..

Re: The app does not work

Re: Issue with answers always incorrect

Re: Cannot complete level 2

Re: understanding play Therapy workshop certificate.

Re: UNABLE TO DOWNLOAD CERTIFICATE

Re: understanding play Therapy workshop certificate.

Re: AI applications course - Learning material not updating completion and not loading properly

Re: NO course work on my dashboard

Re: Access denied

Re: Not accepting response

Re: Not accepting response

Re: Unable to log into Openlearning App

Re: Code window not working

Re: Cannot complete a page

Re: Can't open any modules

Re: Code window not working

Re: Forbidden

Re: crossword puzzle

Re: Certificate of course completion

Re: Unable to complete the task

Re: wrong answer in this quizz?

Re: New Course Enrollment

Re: Certificate

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