Balasandar Chandru's Profile - OpenLearning Help Community

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Dark mode for your site pages especially when taking courses

Im posting this behalf learner: Dark mode for your site pages especially when taking courses
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- 8
- Suggest a Feature
Re: Displays "Incorrect, Try Again" for long answers
@Yash Jayntibhai Patel Hi Yash. I have sent you the email. The course instructor has reviewed and resolved the problem related to the answer submission and keyword-matching.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: MY Antimicrobial Stewardship Course: In-patient Care
@Faiz Rusli Thanks for the call earlier! Since we've already resolved your query over the phone, I'll go ahead and close this thread. Have a great day!
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Answer
- Reported - view
Re: Cant login to the course
@NEETHIYATHARSHINI SBALASUBRAMANIAM Can you share the course link?
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: Cant login to the course
Hi @NEETHIYATHARSHINI SBALASUBRAMANIAM Did the course team share the access code with you? If yes, make sure you copy it exactly, ensuring there are no extra spaces before and after.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: Displays "Incorrect, Try Again" for long answers
Hi @Yash Jayntibhai Patel We have looked into the "Check Your Progress" section and found that the activity is currently set up using a short answer widget that requires specific keywords to match.…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: Progress reversal in MA English
hi @Emmanuel Kabuye Thank you for reaching out to OpenLearning Customer Success. There are a few common reasons why this might happen: 1) Updated Course Material:…
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Ask the Community
- Reported - view
Re: Displays "Incorrect, Try Again" for long answers
hi @Yash Jayntibhai Patel Can you share the course link so we can check this for you? It would also help to have the page name or the direct link to where the activity is located.
- Customer Success and Training Specialist
- Balasandar
- 1 mth ago
- Report an Issue
- Reported - view
Re: I have completed my dengue course. But I didn't receive my cpd points. Please advice
Hi, thank you for reaching out, and congratulations on completing the Dengue course! To see how points are granted, please follow these steps: Open your course and locate and click on the page titled…
- Customer Success and Training Specialist
- Balasandar
- 2 mths ago
- Report an Issue
- Answer
- Reported - view
Re: Inquiry: Certificate of Completion
@TAN AI BEE Thanks for reaching out. Just to let you know, this specific course doesn't offer a certificate upon completion. If you have any other questions about the course content or requirements,…
- Customer Success and Training Specialist
- Balasandar
- 2 mths ago
- Ask the Community
- Answer
- Reported - view
Re: I can’t complete the course cause there’s one link which is broken and i cant open
Hi @TAAMARAI SELVI SAMY NATHAN Just wanted to let you know that we’ve already assisted you via email regarding this request.
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Reported - view
Re: Issue with downloading pdf
@SC Hi. I can download the PDF without any issue. Have you tried via different browsers or incognito mode?
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Reported - view
Re: Unable to open the Exploring BPS further module
@Rachel Altenbacher Yes, you can email to support@openlearning.com
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Reported - view
Re: Unable to open the Exploring BPS further module
Hi, I just explored the page (https://westernx.edu.au/courses/ecd/exploring_bps_further/) and couldn't find any errors. See my screenshot attached. Can you record and share from your view?
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Reported - view
Re: I couldn't obtain the certificate even thought I completed SkEe 1223 Digital Electronices System course
hi @Sora Shamsaddin Hi! I’ve just looked into this for you. It looks like this course is set up as "Free to Learn, Pay to Certify." This means while the content is free to access,…
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Reported - view
Re: Unable to open the Exploring BPS further module
Hi @Rachel . Thanks for reaching out. To assist you better, could you please share the course link you’re accessing? Also, could you let us know the exact error you're encountering?…
- Customer Success and Training Specialist
- Balasandar
- 3 mths ago
- Report an Issue
- Reported - view
Re: App navigation
hi @Chloe I'm sorry to hear the app is giving you trouble. To help me check, could you please provide: The Course Link: A link to the specific course you're trying to access.…
- Customer Success and Training Specialist
- Balasandar
- 5 mths ago
- Report an Issue
- Reported - view
Set a limit on the comment section display

From paulp@tp.edu.sg (Temasek) We have learners who feedback that there are too many comments displayed in a page which makes it look cluttered and also they had to scroll far down before they can…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- 7
- 1
- Suggest a Feature
Re: persentase saya tidak meningkat
@ALYA RAMADANI Halo Alya, Terima kasih karena telah menghubungi OpenLearning. Untuk memeriksa kenapa persentase Anda tidak meningkat, tolong kirimkan atau beritahu kami apa nama kursus atau tautan…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Level 2 not complete (3/4 only)
@SOPHIA ANAK TUNJIN KPM-Guru Hi! Thank you for reaching out to OpenLearning Customer Success; I can help you with this issue. To investigate why you are unable to complete Task #4 in your Level 2…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Ask the Community
- Reported - view
Re: Cannot complete level 2
@ZURAINI BINTI ISMAIL I’m sorry for the delayed response to your query. I have checked your learning progress for the English as Instructional Language for Preschool Teachers course and found that…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Ask the Community
- Reported - view
Re: The app does not work
@Erin Janssen Thank you for the screen recording and the device details. I have escalated your issue to our engineering team for investigation. In the meantime,…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: video cannot play.. hang..
Hi @NORIZAN BINTI ISA I’m sorry to hear you're having trouble with a video! I'd love to help you get this sorted quickly. To help me investigate, could you please provide:…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: The app does not work
hi @Erin Janssen I’m sorry for the frustration this is causing. To help us pinpoint the cause, could you please provide a few more details? Course Name:…
- Customer Success and Training Specialist
- Balasandar
- 6 mths ago
- Report an Issue
- Reported - view
Re: Issue with answers always incorrect
Hi everyone, We've received your concerns regarding the Match It activity and the answers being marked incorrectly. Thank you for bringing this to our attention.…
- Customer Success and Training Specialist
- Balasandar
- 7 mths ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Balasandar Chandru

Dark mode for your site pages especially when taking courses

Re: Displays "Incorrect, Try Again" for long answers

Re: MY Antimicrobial Stewardship Course: In-patient Care

Re: Cant login to the course

Re: Cant login to the course

Re: Displays "Incorrect, Try Again" for long answers

Re: Progress reversal in MA English

Re: Displays "Incorrect, Try Again" for long answers

Re: I have completed my dengue course. But I didn't receive my cpd points. Please advice

Re: Inquiry: Certificate of Completion

Re: I can’t complete the course cause there’s one link which is broken and i cant open

Re: Issue with downloading pdf

Re: Unable to open the Exploring BPS further module

Re: Unable to open the Exploring BPS further module

Re: I couldn't obtain the certificate even thought I completed SkEe 1223 Digital Electronices System course

Re: Unable to open the Exploring BPS further module

Re: App navigation

Set a limit on the comment section display

Re: persentase saya tidak meningkat

Re: Level 2 not complete (3/4 only)

Re: Cannot complete level 2

Re: The app does not work

Re: video cannot play.. hang..

Re: The app does not work

Re: Issue with answers always incorrect

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