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Understanding Ageing - survey problem

I have just completed the Understanding Ageing course. In order to receive a certificate of completion you must complete a course survey.  I am unable to read it as it does not seem to be loading properly. Very frustrating! 

7 replies

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    • ronsilvosa
    • 3 yrs ago
    • Reported - view

    Hi Natalie, thanks for reaching out. Can you complete the survey on a computer? If not and you are on a mobile device, kindly view the course in Desktop view. If you are using the mobile version of Google Chrome, tap on the 3-dot icon and tap on Desktop Site/Desktop View to view the survey page in Desktop view. Let me know how it goes. Thank you.

    • Natalie_Vaughan
    • 3 yrs ago
    • Reported - view

    Hello, I have been using a desktop the entire time for this course, and Desktop Chrome.  I have had no problems until I came to the survey. I have just tried again after closing the tab and restarting. Still experiencing problems. What I can see is one line of text for the survey. Unable to read it but can scroll through to the end and the submit button works. However, as i cannot read or answer the questions I cannot submit a completed survey. 

    • Natalie_Vaughan
    • 3 yrs ago
    • Reported - view

    As per the screen shot below, you can see illegible text below the instructions - that is the survey. I cannot expand it 

    • ronsilvosa
    • 3 yrs ago
    • Reported - view

    Hi Natalie, it seems you have the page zoomed out. Can you reset the page zoom by clicking on the magnifying glass icon beside the Star (favorite/bookmark) icon and click on reset, and then refresh the page to see if it resolves the issue. Let me know how it goes. Thank you.

    • Natalie_Vaughan
    • 3 yrs ago
    • Reported - view

    hello, I have done as you have advised, and reset the screen, and the problem remains as before, No change -  I still cannot access the survey.

      • ronsilvosa
      • 3 yrs ago
      • Reported - view

      Natalie Vaughan Hi, for us to assist you further, kindly send an email to support@openlearning.com thank you.

    • Natalie_Vaughan
    • 3 yrs ago
    • Reported - view

    Ok, will do, thanks

Content aside

  • Status Answered
  • 3 yrs agoLast active
  • 7Replies
  • 15Views
  • 2 Following