Who do I contact when I have a course specific query?

If you have an issue or query related to something course specific, such as the learning materials, certificates, activation code or pricing, it is best to contact the course facilitator or administrator. You can usually identify them by the red star symbol next to their name. 

 

  

Click on their name which takes you to their profile page. You can post a comment on this page or send them a private message.

   

You can also try leaving a comment on a page inside the course. A fellow student might be able to help you out. 

     

If you are still having trouble, contact OpenLearning Support.

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  • I can't log into my course. Has it finished?

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    • Emily Dawson Hi! Unfortunately, the course is closed. You can contact TTA for more information. Thanks! :)

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  • When I complete a course, do I need to provide my NESA number to contribute to hours?
     I can't see anywhere to type in my NESA number. 

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    • Nicole Hi! 

      Your query would be best resolved by the course facilitator of the course you're taking. They are responsible for running the course and anything related to NESA accreditation (OpenLearning is the learning platform only).

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  • Hi

     

    I m Shahidul Alam from India and currently enrolled in Introduction to Islamic Banking Practices.

     

    I am facing problems in accessing the content of Part 3b. Every time I tried it keeps loading for long time and nothing appears. Please resolve the issue as soon as possible. 

     

    Thanks

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    • Shahidul Alam Hi there! The problem should be resolved now.

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  • Hai :')

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    • Muhammad Fazil Norhamid Hi there. Is there something I can help you with?

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  • Hi. I have enrolled in Rumah dan Anda course. I have completed my course. it shows 100%. how to i find " assess me " for me lecturer to assess my work?

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    • PRAVIN THANABALAN Hi Pravin, can you please post the link to the course?

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    • PRAVIN THANABALAN Hi Pravin. It looks like you've completed all parts of the course and were issued a certificate. Is there a reason you still need to be assessed?

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    • Omnaya Omar for this course, our lecturer said after completing it, there will " assess me " button to click on. he said if we didnt click on the button, he couldnt assess and give marks to us. 

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    • PRAVIN THANABALAN Thank you for the clarification! 

      Since this is a course-specific question, it would be best to ask your lecturer or one of the course admins directly. You could either comment within the course for them to reply, or you could send them a direct message on their profile page, if they have chat enabled.

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    • Omnaya Omar owh ok. thank you very much

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    • Omnaya Omar

      good morning. I have messaged my lecturer for this course regarding this matter. He had sent some screenshot to show his open learning ( as the lecture for this course ).  In his open learning, he can give marks to us unless we click the assess button. So, how can we clear this doubt?

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    • PRAVIN THANABALAN Hi Pravin! The issue has been fixed. You can now go to your Progress page and click on Assess me now button.

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    • Alenka Prezelj 

      thank you very much. Really appreciated

      Reply Like 1
    • Alenka Prezelj 

      hello. Why before i click the “ assess me now “ button disappear before i even click it?

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    • Alenka Prezelj 

      Earlier i had the “ assess me now “ button. But now i dont have it. I didnt even click yet the button to be assess

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    • PRAVIN THANABALAN Hello! Could you try again now?

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  • Hello, I am waiting for my TQI to be accredited for a course I completed in November. Could you please advise? Thank you 😊

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  • I cant see how to complete the online checklist to complete the final stages of my course and receive my certificate?

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  • how can i edit my enrolment information?

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  • why when i finished answer its pending ?

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    • Nur syahida zamri Hi Nur Syahida, usually this means that the course staff will review your answer. Please allow them a few days to do that.

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  • Hi Guys, 

    First of all thank you for such a rewarding course. However I believe i have completed all activities and it still says only 67% done. Ive gone back over this twice and still cant see what is left to do. Can you please let me know what else I need to complete 

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    • Kayla Beamish Hi Kayla, we have replied to your e-mail. Thanks!

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  • alguien quien me pueda ayudar

    hice 4 de los cursos 2 si me enviaron certificado pero los dos últimos no, ¿con quién me podría dirigir?

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    • Gloria Gabriela Castillo Miranda Hi Gloria, could you send us a link to the course you are referring to?

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  • cannot complete course on blended learning as there is a video missing and i cannot proceed without watching that video link https://www.openlearning.com/utm/courses/blendedlearning/

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    • Alan Kusema Hi Alan, we have notifed the course staff at UTM about the missing video. We hope they will solve the issue soon.

      If the issue persists, please let us know.

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    • Alenka Prezelj  thanks still no change till now cannot view the video

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    • Alan Kusema Hi Alan, are you referring to the video on this page? https://www.openlearning.com/utm/courses/blendedlearning/what_blended_learning_looks_like_in_a_classroom_bl_models/

      The tracking for that video has been disabled, so there is something else stopping you from completing this page. Please make sure you have watched all other videos fully (til the very last second) and answered all questions etc.

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    • Alenka Prezelj  thanks had to watch video to the very end i can proceed now

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    • Alan Kusema That's great news!

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  • Hi!
    My name is Angel from Mexico and I want to enrolle in " SACE Stage 2 Biology - DNA and Proteins" but when I click on the button "join now"  a message appears that requesting an Access Code. 
    Where can i get this code? 
    Thanke you!!

    Reply Like
    • Jose Angel Severiano Palacios Hi Jose Angel!

       You might be able to get the activation code from the course staff. You can contact them by sending them a private message from their profile page. To reach that page, simply click on their name. Please note that some courses are private, and they may not be able to share the code with you.

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  • I have done every single part of the course and still it gives me a measely 60% completion rate. Urgh!!!

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    • Ori Golan I've replied to your issue in another post.
      If you are still having problems, kindly get in touch with us directly at support@openlearning.com and we'll investigate your issue further.

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  • i just tried to log into the course it wont let me i have just enrolled and payed 

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  • When I commence a unit am I able to pause it and come back to it mid unit? 

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  • hi. im shaheera. currently enrolled to pembangunan mapan dalam islam. i have completed all of my task and learning activities but i didnt recieved certificate. have any idea why?

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    • Siti Nurshaheera binti Shaharuzzaman Hi Shaheera! We've replied to your query here.

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  • hi why can’t i submit the quiz in asas keusahawanan topic 3?   i click on the right answer but still the submit button wont budge

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  • I have a problem of completation about "AR VR The Promise of Sci-Fi" course - Module 2: Work and the Economy/Work Made Easy

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  • despite 3 consecutive posts I do not recognize 3%

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    • Domenico Dicarolo Hi there! Thanks for getting in touch. There seems to be a slight tracking error on that page. I've contacted your course admin regarding the problem and you should receive full progress once it has been resolved. We appreciate your patience!

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    • Omnaya Omar thank you very much. Have a good day!

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