How do I cancel my subscription?
How to cancel a Personal plan
Step 1
Click on your profile image on the top right of the page.
Step 2
From the dropdown menu, choose Manage Subscriptions.
Step 3
Click Cancel Subscription.
Once your subscription is cancelled, you will still keep your Personal Plan course admin privileges until the end of your current payment cycle. In the above example, this user would have their course admin privileges until 04 Jan 2020
At the start of the next payment period, your subscription will be inactive. You will no longer be billed, and no longer be able to access any courses you have created. As a result:
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Your course would be turned offline
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You would no longer be able to access your course content, activities, student learning artefacts, data, or enrolment information
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Any existing students would no longer be able to access your course
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New students would not be able to enrol in your course
How to cancel a Team plan
To cancel a Team plan, please contact support@openlearning.com.
How to cancel an Institution plan
To cancel an Institution plan, please contact support@openlearning.com.
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When I go into manage subscriptions, the page does not come up for me to cancel. How do I get help for this?
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Jen Stroud Hi Jen. Please email us a brief explanation of your issue as well as a screenshot of what happens when you try to cancel your subscription. We'd be happy to help you! You can email us at support@openlearning.com
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Hello, I can't complete a module of introduction of ecotourism because the video that I have to watch in the webpage has been disabled by the video owner. help me please.
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Jocelyn Rivera Module 1- introduction to ecotourism.
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Jocelyn Rivera Hi Jocelyn, can you please share which page exactly is this video on? I'd be happy to look into this for you.
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Alenka Prezelj I am attaching the link of the page https://www.openlearning.com/csu/courses/introduction-to-ecotourism/start_1/?cl=1#block-blockpage-component-5a249355ba5e6538cb30903c
the course is called introduction to ecotourism of charles Sturt University, module 1: An introduction to sustainable development and suitainable tourism.
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Jocelyn Rivera Thanks! I have tested the video and it works on my end:
Please note this is a Youtube video. If you are on a network that bans Youtube, that may be the reason why you aren't able to watch it. Can you try on a different network? Do other videos work for you?
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