Who do I contact first when I have a problem on OL?

OpenLearning is a platform that hosts courses built by course creators, institutions or universities. Therefore, it can get a bit confusing figuring out who to ask for help.

The best method to get proper help would be to follow our support stream:

Ask the course admin/facilitator

The course admins and facilitators are the ones who built and run the course. They can help you with any course-related queries. If there's something they don't know how to solve, one of you can elevate the problem to:

OpenLearning Support

You can contact our support team in two different ways:

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  • i have wrongly enter my name in my ic number field in my enrollment information. I cant access the course and cant edit/change the wrongly input that i entered. kindly please assist me to resolve this matter. Thanks.

    • errwan bin hashim Hi there! We have responded to your email :)

    • Omnaya Omar i still cant access the course. Please help me to change my i/c number as i had wrongly entered my name in that field. thanks.

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