Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.


If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.


If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

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