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Error message when trying to access the course
Hi, I received an invitation to an OpenLearning group via email and get an error message ("Something went wrong...") when I try to access it. I've tried de-/re-activating my account so far,…
- Solved
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VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
- Fixed
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Module created under content suddenly not appear or "hang"
I have spent hours to create module and it's sub-topic together with the learning activities for each sub-topic. I always click the button "done" and "save and exit" after finished upload or key in…
- Solved
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Change primary email address
I have to update my primary email address due to a change to a new email address but I accidentally made a new account using the new email address, so I can't update it because there is an account by…
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Confusing message when account is deactivated
Current behaviour: If a student's account is deactivated, they can still log in. They receive no error message or a message notifying them that their account is deactivated.…
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Reactiving email account
Can you reactive my email account? I've already reactive but it just not work, anyone can help me?
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How to get certificate
I completed a course name "Introduction to Wines" , but I don't know how to download certificate, please help
- Answered
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Can't log in by another Microsoft account
Dear Openlearning support Greeting. Previously l was use in my personal Microsoft account to log in the openlearing. Now I'm been asked to use another Microsoft account provided by my university.…
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Blocked from my own course
I'm quite disappointed - I designed a course with *my own* content and material. At the time there was no mention of any educator fee! So now, I have this online resource which was billed as free…
- Solved
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Deleting individual student's access
Dear Open Learning Team, It will be good if OL can create a feature that allows the users to delete the name of specific student who has decided to drop the subject.…
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Error logging in
hi i have troublel ogging into my main openlearning account. when i click forgot password, i dont receive any email at all. i've tried all possible passwords.
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Keslahan dalam data pribadi
Nama di sertifikat salah
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Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
- Fixed
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New syllabus pd : conditional probability in this course not find out correct answers for 1d4 and 1d20 dice roll. Send me correct answer plz
New syllabus pd : conditional probability in this course not find out correct answers for 1d4 and 1d20 dice roll. I try all my best level. Select all types of different different answers and all.…
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Can't verify account
I signed up with the institution's email. Unfortunately, I don't have access to my inbox because of a problem. So this means I can't verify my email, hence cannot join courses.…
- Answered
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New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
- Fixed
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Login Button
Hi, would suggest the Login Button's Text which currently statically showed as "Start Learning" across all users (Students/Tutors). Some of my users (lecturers) would suggest that the login button…
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Enrol students into a course after "join" prompts them to create an OL account
Hi everyone! A lot of confused students have emailed support about this. They are invited via email to a course but they don't yet have an OL account. When they click "join" it prompts them to…
Community questions and answers regarding user account settings and information.