Shannen Rissel's Profile - OpenLearning Help Community

Latest Posts

Re: Playback speed
If you're looking to control the playback speed of videos, you'll be pleased to know that this feature is already available in the accessible video widget!…
- Customer Success
- Shannen_Bradford
- 11 mths ago
- Ask the Community
- Reported - view
Re: Videos played at various speeds
If you're looking to control the playback speed of videos, you'll be pleased to know that this feature is already available in the accessible video widget!…
- Customer Success
- Shannen_Bradford
- 11 mths ago
- Suggest a Feature
- Reported - view
Re: Drawing tool
Hi There, Thank you for your suggestion. It appears this has been suggested previously here: https://help.openlearning.com/t/m1hxzkm/drawing-widget Would you mind please voting on this and…
- Customer Success
- Shannen_Bradford
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: How to find the "online" chat box?
Hi Li, Thank you for contacting us! Please see this help article on how to enable chat. If you have any further questions, please don't hesitate to email support@openlearning.…
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Ask the Community
- Reported - view
Re: I have just paid my $99 subscription fee. I go to access a course and it redirects me to a payment page which appears and then disappears.
Hi @Macgregor Grummet , Thank you for contacting OpenLearning! Are you able to please email us at support@openlearning.com so that we may look into your user/subscription details? Thank you.
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Report an Issue
- Reported - view
Re: missing video
Hi @I Wayan Widiarta , Thank you for contacting OpenLearning! Are you able to try to complete the page using a different device and/or browser to see if that resolves the issue?…
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Report an Issue
- Reported - view
Re: HOW TO ENROLL
Hi @Puteri Liyana Sofea , Thank you for contacting us! You can click the "Join Now" button on the course landing page to enrol or contact the course administrator to join the course.…
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Empty parts in "Wastewater Technology"
@Iris Soliman Hi Iris, We have good news. We have sent you an email from support@openlearning.com Thank you!
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I have completed the course but haven't received e certificate for it ..... Japanese language module 1
Hi @Ashika Dave , Thank you for contacting us! Regarding the Introductory Japanese Language (Level I) Course: It seems this course does not offer a certificate through OpenLearning.…
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Auditing the course and cannot progress from one module to the next
@Rudy Pilotto Thanks for letting us know! If there is anything further we can assist you with, please don't hesitate to contact us via email at support@openlearning.com
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Quiz function does not work
@Rudy Pilotto Thank you for providing us with a screenshot. To add a Short Answer quiz to a page please put your page in edit mode and then select Quiz and Short Answer,…
- Customer Success
- Shannen_Bradford
- 4 yrs ago
- Report an Issue
- Reported - view
Re: CERTIFICATE ISSUE
@SITI NURBAYAH SH AHMAD We have sent you an email from support@openlearning.com Thank you!
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Report an Issue
- Reported - view
Re: close class
Hi @MOHAMAD NASIR BIN ABDUL MANAP , Thank you for contacting us. Please refer to power.akpk.org.my moving forward. If there is anything else we can assist with,…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Report an Issue
- Reported - view
Re: my test is shedualed at 2 and I cant loge in
Hi @Alejandra Lopez , We have sent you an email from support@openlearning.com to help you to log in. If you have any further questions, please respond to our email. Thank you, Shannen
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Report an Issue
- Reported - view
Re: uploading picture failed
Hi @ZHE WANG , Thanks for contacting us! Please make sure that the filename includes only English characters (numbers are OK too) and try again. If the issue persists,…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Hi do I get a certificate after finishing my course and how do I get it and how long is my course going to take
Hi @Cynthia Nondumiso , The course https://www.openlearning.com/courses/cpraedfirstaid/ explains on their course landing page the below: Quick facts about the course:…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- 1
- Ask the Community
- Reported - view
Re: Can't complete certain parts of the course even though I've done them and passed assessment
Hi @James Eugene Hahn Thanks for getting in touch! Make sure to read through all of the course material Watch any videos all the way to the end Submit an answer where asked If you're still having…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Need help
Hi @Kartikeya Sharma Thank you for contacting OpenLearning! I can see that you have reached 100% completion. Congratulations! If there is anything further we can assist you with,…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Need help
@Anika Tabassum Promi Thank you for contacting OpenLearning! I can see that you have now reached 100% completion. Congratulations. If there is anything further we can assist you with,…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: BIDAYUH (BIATAH) LANGUAGE FOR BEGINNERS ISSUE
@NADIA BINTI JASNI Thank you for providing the link to the page. We have contacted the course staff to make the appropriate changes to the course. Once we hear back,…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Report an Issue
- Reported - view
Re: Hemah Bicara Hemat Belanja
Hi @MOHD ZUHAIRI BIN RAFFIEN , Would you mind please sending us an email to support@openlearning.com and include the direct link to the page you are referring to so that we may take a look at this…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Certification
Hi @MAHMAT Ahmat , The course you joined is this course by UTS: https://www.openlearning.com/uts/courses/introduction-to-entrepreneurship/ I can see that via the course landing page,…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: New syllabus pd : conditional probability in this course not find out correct answers for 1d4 and 1d20 dice roll. Send me correct answer plz
Hi there @Akshar Savani, OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues, you can always ask us!…
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How to set up a customised certificate background
@Waluyo Adi Siswanto Hi, We have responded to you via live chat. Thank you!
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- 1
- Guide: Setting up portal's branding and appearance
- Reported - view
Re: I'm unable to open assessment and complete it... Thus 1st module shows 9%
Hi There @Nitika We will send you an email from support@openlearning.com Thank you, Shannen
- Customer Success
- Shannen_Bradford
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view

1 2

Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Shannen Rissel

Re: Playback speed

Re: Videos played at various speeds

Re: Drawing tool

Re: How to find the "online" chat box?

Re: I have just paid my $99 subscription fee. I go to access a course and it redirects me to a payment page which appears and then disappears.

Re: missing video

Re: HOW TO ENROLL

Re: Empty parts in "Wastewater Technology"

Re: I have completed the course but haven't received e certificate for it ..... Japanese language module 1

Re: Auditing the course and cannot progress from one module to the next

Re: Quiz function does not work

Re: CERTIFICATE ISSUE

Re: close class

Re: my test is shedualed at 2 and I cant loge in

Re: uploading picture failed

Re: Hi do I get a certificate after finishing my course and how do I get it and how long is my course going to take

Re: Can't complete certain parts of the course even though I've done them and passed assessment

Re: Need help

Re: Need help

Re: BIDAYUH (BIATAH) LANGUAGE FOR BEGINNERS ISSUE

Re: Hemah Bicara Hemat Belanja

Re: Certification

Re: New syllabus pd : conditional probability in this course not find out correct answers for 1d4 and 1d20 dice roll. Send me correct answer plz

Re: How to set up a customised certificate background

Re: I'm unable to open assessment and complete it... Thus 1st module shows 9%

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