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Re: Drawing tool Hi There, Thank you for your suggestion. It appears this has been suggested previously here: https://help.openlearning.com/t/m1hxzkm/drawing-widget Would you mind please voting on this and…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 5 mths ago
- Suggest a Feature
- Reported - view
Re: How to find the "online" chat box? Hi Li, Thank you for contacting us! Please see this help article on how to enable chat. If you have any further questions, please don't hesitate to email support@openlearning.…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 1 yr ago
- Ask the Community
- Reported - view
Re: I have just paid my $99 subscription fee. I go to access a course and it redirects me to a payment page which appears and then disappears. Hi @Macgregor Grummet , Thank you for contacting OpenLearning! Are you able to please email us at support@openlearning.com so that we may look into your user/subscription details? Thank you.
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 1 yr ago
- Report an Issue
- Reported - view
Re: missing video Hi @I Wayan Widiarta , Thank you for contacting OpenLearning! Are you able to try to complete the page using a different device and/or browser to see if that resolves the issue?…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: HOW TO ENROLL Hi @Puteri Liyana Sofea , Thank you for contacting us! You can click the "Join Now" button on the course landing page to enrol or contact the course administrator to join the course.…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Empty parts in "Wastewater Technology" @Iris Soliman Hi Iris, We have good news. We have sent you an email from support@openlearning.com Thank you!
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I have completed the course but haven't received e certificate for it ..... Japanese language module 1 Hi @Ashika Dave , Thank you for contacting us! Regarding the Introductory Japanese Language (Level I) Course: It seems this course does not offer a certificate through OpenLearning.…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Auditing the course and cannot progress from one module to the next @Rudy Pilotto Thanks for letting us know! If there is anything further we can assist you with, please don't hesitate to contact us via email at support@openlearning.com
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Quiz function does not work @Rudy Pilotto Thank you for providing us with a screenshot. To add a Short Answer quiz to a page please put your page in edit mode and then select Quiz and Short Answer,…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: CERTIFICATE ISSUE @SITI NURBAYAH SH AHMAD We have sent you an email from support@openlearning.com Thank you!
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: close class Hi @MOHAMAD NASIR BIN ABDUL MANAP , Thank you for contacting us. Please refer to power.akpk.org.my moving forward. If there is anything else we can assist with,…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: my test is shedualed at 2 and I cant loge in Hi @Alejandra Lopez , We have sent you an email from support@openlearning.com to help you to log in. If you have any further questions, please respond to our email. Thank you, Shannen
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: uploading picture failed Hi @ZHE WANG , Thanks for contacting us! Please make sure that the filename includes only English characters (numbers are OK too) and try again. If the issue persists,…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Hi do I get a certificate after finishing my course and how do I get it and how long is my course going to take Hi @Cynthia Nondumiso , The course https://www.openlearning.com/courses/cpraedfirstaid/ explains on their course landing page the below: Quick facts about the course:…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- 1
- Ask the Community
- Reported - view
Re: Can't complete certain parts of the course even though I've done them and passed assessment Hi @James Eugene Hahn Thanks for getting in touch! Make sure to read through all of the course material Watch any videos all the way to the end Submit an answer where asked If you're still having…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Need help Hi @Kartikeya Sharma Thank you for contacting OpenLearning! I can see that you have reached 100% completion. Congratulations! If there is anything further we can assist you with,…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Need help @Anika Tabassum Promi Thank you for contacting OpenLearning! I can see that you have now reached 100% completion. Congratulations. If there is anything further we can assist you with,…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: BIDAYUH (BIATAH) LANGUAGE FOR BEGINNERS ISSUE @NADIA BINTI JASNI Thank you for providing the link to the page. We have contacted the course staff to make the appropriate changes to the course. Once we hear back,…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Hemah Bicara Hemat Belanja Hi @MOHD ZUHAIRI BIN RAFFIEN , Would you mind please sending us an email to support@openlearning.com and include the direct link to the page you are referring to so that we may take a look at this…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Certification Hi @MAHMAT Ahmat , The course you joined is this course by UTS: https://www.openlearning.com/uts/courses/introduction-to-entrepreneurship/ I can see that via the course landing page,…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: New syllabus pd : conditional probability in this course not find out correct answers for 1d4 and 1d20 dice roll. Send me correct answer plz Hi there @Akshar Savani, OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues, you can always ask us!…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How to set up a customised certificate background @Waluyo Adi Siswanto Hi, We have responded to you via live chat. Thank you!
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- 1
- Guide: Setting up portal's branding and appearance
- Reported - view
Re: I'm unable to open assessment and complete it... Thus 1st module shows 9% Hi There @Nitika We will send you an email from support@openlearning.com Thank you, Shannen
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unbreaking News ; Unethical Journailism @Anne Binti Abdul Rahim Thank you! Have a great day. If there is anything further we can assist you with, please don't hesitate to contact customer success.
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Unbreaking News ; Unethical Journailism Hi @Anne Binti Abdul Rahim , Thanks for your message! We can see that for this course by UTS there is no certificate of completion. You can see this within the FAQ section on their course landing…
- Shannen Risselfacilitator
- Customer Success
- Shannen_Bradford
- 2 yrs ago
- Report an Issue
- Reported - view

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