Diane Luchavez's Profile - OpenLearning Help Community

Latest Posts

Re: How many cpd point i will get in this course?
@Noratikah Binti Abdullah Hi there! Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Ask the Community
- Reported - view
Re: Posts not being accepted
@Vanessa Jenkins Hi there! Have you followed the sections that Ines mentioned via email and that you need to complete? To make it easier for you, you can go to your progress page and click the pie…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Telehealth Course
@Rebecca Vegter Hi there! I apologise for the inconvenience. Our engineers are already looking into this issue and we will update you here as soon as this is fixed. Thank you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Ask the Community
- Reported - view
Re: Error download certificate
@Norazlinda Binti Mohd Arsad Hi there! Upon checking, it doesn't appear that you're enrolled in this course. Is that the correct course title? Can you please send us the course link? Thanks!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Course name: dengue as secondary care
@Aqtab Mazhar bin Alias Hi there! OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Completed course glitch
@Arnoldo A Lopez Hi there! We currently have a known issue where widgets like this one may not work as expected from the mobile app and our team is already working on it.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Telehealth course
@Shane-Marie Abogado Child Hi Shane. It looks like you've sent us an email for support. I'll check on this and I will follow up with your concern via email shortly. Thank you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Ask the Community
- Reported - view
Re: Issue with Course
@Patrick Gray Hi there! I'm not able to replicate the issue because the pages work from my end. Please see the screenshots below. Try clearing your cache and cookies, restart your browser,…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: can't access program verification code expired
@Rudy Pilotto Thanks for confirming! Again, I don't see anything wrong with the student's course access. She will need to contact us directly for further assistance. Thanks!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: can't access program verification code expired
@Rudy Pilotto Hi, thanks for the info! Just making sure that you're referring to the Business Relationship Management course here, right? The access code is correct and Carrie is already enrolled in…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: can't access program verification code expired
@Rudy Pilotto Hi there, can you please advise the learner to contact us directly at support@openlearning.com so we can assist further? You can also send us an email with the student's name,…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: I want to stop from receive any notification
Hi there, I updated the instructions I sent above so you can manage your notification settings. Let me know if you have further questions!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: I want to stop from receive any notification
Hi there, To manage your notifications, you can set up your notification settings by following the steps here. You can also click the Manage your notification settings link in any OL emails you…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Didn't get the certificate
Hi there, can you please send us the course link so we can further check for you? Thanks!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: How do I contact an administrator?
Hi there, please contact us directly at support@openlearning.com so we can further assist you with your concern. Thank you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Ask the Community
- Reported - view
Re: I can't move on in the course
Hi Nicole, can you please send me the page link that you're referring to? I'm happy to look into this for you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Contact Facilitator
Hi there, it shows that you've completed Module 2.3 (the page link you sent above) and was able to access Module 2.4 as shown below. Can you please specify exactly what happens when you try to access…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: The videos are not working
@Jess Snell The videos work from my end. On the page that you sent, the video works as well. Please make sure to disable any pop-up blockers on your browser, clear cache and cookies,…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: The videos are not working
@Jess Snell Hi there, I'm sorry for this inconvenience. Can you please share the page link where this video is in so I can check?
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Cannot complete course
@Melody Head That's awesome! Glad you're able to sort it out from your end! :)
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Report an Issue
- Reported - view
Re: I Cannot Access Any of my Training Modules
@Ali mohsen ahmed zeyad May I know what browser you're using and can you please provide a screenshot? I checked both in Chrome and Firefox and the video plays from my end.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: I Cannot Access Any of my Training Modules
@Ali mohsen ahmed zeyad It appears that the images included in the page link you sent (those that contain the video titles) don't bring you to the actual video links to watch them.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: I Cannot Access Any of my Training Modules
@Ali mohsen ahmed zeyad Hi there, I'm sorry to hear that you're having trouble with your training modules. Can you please send me the page link that has the issue?…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Report an Issue
- Reported - view
Re: Add multiple courses into categories
Hi @Cyberlynx , at the moment, you will need to add each course on a category inside the course itself. Then, it will display under the relevant course categories on the portal.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Suggest a Feature
- Reported - view
Re: I Cannot Access Any of my Training Modules
@calaeryn_williams Hi there, nice to hear from you and thanks for reaching out! I apologize for the inconvenience. Some areas of OpenLearning are temporarily unavailable including course access…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Diane Luchavez

Re: How many cpd point i will get in this course?

Re: Posts not being accepted

Re: Telehealth Course

Re: Error download certificate

Re: Course name: dengue as secondary care

Re: Completed course glitch

Re: Telehealth course

Re: Issue with Course

Re: can't access program verification code expired

Re: can't access program verification code expired

Re: can't access program verification code expired

Re: I want to stop from receive any notification

Re: I want to stop from receive any notification

Re: Didn't get the certificate

Re: How do I contact an administrator?

Re: I can't move on in the course

Re: Contact Facilitator

Re: The videos are not working

Re: The videos are not working

Re: Cannot complete course

Re: I Cannot Access Any of my Training Modules

Re: I Cannot Access Any of my Training Modules

Re: I Cannot Access Any of my Training Modules

Re: Add multiple courses into categories

Re: I Cannot Access Any of my Training Modules

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