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Alenka Prezelj
Customer Success
Alenka_Prezelj
Customer Success & Onboarding Team Leader at OpenLearning
Slovenia
www.openlearning.com/u/alenka/
Joined
Thu Jan 18 07:04:30 UTC 2018
2766
posts
802
likes received
Latest Posts
Re: Cannot load the video.
Hi there, could you please send through the link to the direct page where the video isn't working?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Certificate
Hi Manimala, you can download your certificate here. Congrats!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Ask the Community
Reported - view
Re: Unable to show completeion
Hi lesa, We checked the course and couldn't find any technical issues. To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Complete the course
Hi there, We're aware there is currently a slight technical issue with the quizzes when accessed on mobile. Fortunately there is a workaround for making the quizzes work on mobile!…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Fail to load page from modul 1
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Page Data Failed Loading
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: page failed loading
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: PAGE FAILED TO LOADING
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: page failed to open! Please fix this
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Already two hours but i still cant load the data
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Fail to load the modul
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Fail to load modul
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: FAILED to load the page Hemah Bicara Hemat Belanja 24MARCH2020
Hi there, We had some issues with the AKPK course which caused the error, but this is now fixed and you should be able to view the pages again. Please give that a try and let us know how you get on.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: 2. Roles and permissions
@Gráinne Ryan Hi, could you send us the names to support@openlearning.com and we'll look into this for you? Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Guide: OpenLearning Basics
Reported - view
Re: Video unsupported. cannot viewing
@Rasma Suzieana bt Ismail Hi, the video seems to be working now. Could you try again?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to complete the course
Hi @Lucy Augustin , it seems your e-address was unverified. I have done that for you, so please try again now. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Cannot continue my akpk course..why? Can help fix it? I attach the image
Hi @NOR HASNIDA BINTI MAMAT , it seems your e-address was unverified. I have done that for you, so please try again now. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Stuck at upload file
Hi there, can you provide a screenshot of the page where you are unable to upload the file? Then we can look into this further. Thank you.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Problem completing the task
Hi there, it seems that one or more of your answers is still incorrect. Please try again and move some of the answers to the other side. You can also contact AKPK directly by callingPOWER!…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Video unsupported. cannot viewing
Hi Rasma, can you please post a link to the page where this issue occurs? I'll be happy to look into it. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Stuck on 99%
@Simon Hiser Hi Simon, we have replied to your email.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Ask the Community
Reported - view
Re: Quizzes
Hi Siti! Are you using a mobile? We're aware there's currently a slight technical issue with the quizzes when accessed on the mobile. There is a workaround of making the quizzes work on mobile - you…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Can't join the programe
Hi Hamidah, It seems your email address was unverified. I have now taken care of that for you and you should be able to access the course via your course list.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: unable to upload document
Hi Nazir, I see you have completed the course. Congrats! If there's anything else you need help with, please let us know.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Kuiz
Hi there! You can simply click and drag the word in the wrong column to the other side and then click on Check answers again when you're done.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Ask the Community
Reported - view
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