How to request a custom domain for your portal
A custom domain is a unique branded name (URLs) that identifies a website. For example, instead of having https://www.openlearning.com/abcbakery as your portal URL, you could have your own custom domain such as - www.abcbakery.com .
Here are some examples of existing clients that have a custom domain set up for their portal:
Please note the custom domain feature on OpenLearning is included in the Institution and Enterprise subscription plan only.
In order for OpenLearning to configure a custom domain for your portal, we would just need the following information:
- Openlearning institution portal address i.e (www.openlearning.com/abcbakery)
- Preferred domain address that you have purchased (i.e www.abcbakery.com)
Email these over to our Customer Success team at firstname.lastname@example.org
The Customer Success team will email you the CNAME DNS record that you will need to update in your custom domain registrar control panel. This is usually:
Revert to the Customer Success team via email once the record is updated and we'll run the validation to confirm the changes from our end.
Once it's confirmed, we will revert to you with the TXT DNS records that you need to update in your custom domain registrar control panel:
This usually takes about 10 hours - 24 hours for the record to be updated globally.
Once the custom domain is successfully implemented, you will get an email notification from the Customer Success team confirming the above.