App doesn’t show that I’ve completed all the necessary courses
I’ve done AMLA & ABC of Corruption Parts 1&2 but yet it doesn’t show that I’ve completed the courses. It’s annoying! Do something about the app!
3 replies
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Hi ,
Thanks for getting in touch.
We understand you're having trouble completing the course on the app. We've tested the app and couldn't replicate the issue.
Regarding the pages that have not tracked as complete, please try the following:- Make sure to read all the information from the top all the way to the bottom of each page
- Watch each video to the very end until it stops playing on its own
- Make sure to complete any activities on each page
If this still doesn't work, you can troubleshoot by:
- checking if the app needs an update
- uninstalling/reinstalling the app
- tryin on a different device
If the issue persists, please let me know! I'd be happy to assist you further.
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It’s still the same despite using all your recommended methods! It’s very annoying
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Hi ,
Thanks for the update. We understand that the issue persists, even after trying our recommended solutions. We appreciate all your patience and hard work completing the course. As a workaround to resolve this issue, kindly try the following:
1. Select Announcements from your App dashboard
2. Tap on the progress bar
3. Select the activity that you have not completed yet from the list of Learning Activities
4. Once done viewing/completing the activity, scroll all the way at the bottom and tap next to move on to the next activity
5. Once you're done with all 3 activities, you should see the progress bar has been completed
Hope this helps! Please give this a try and let us know how it goes
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