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No access to questions, saving and submitting answers
Mooc Naval architecture and shipbuilding UMT link to the Mooc Hi, For an unknown reason I can't access anymore to the questions, neither answer fields,…
- Reinhard Finke
- Reinhard_Finke
- 6 days ago
- 4 replies
- 18
- Reinhard Finke4 days ago
- Report an Issue
0
participants cannot post comments
Hi there openlearning. I'm aware that my colleague Kevin O'Gorman currently has a ticket with this issue but we've decided that I will take over talking to you if that's ok?…
- Tal Greengard
- Tal_Greengard
- 12 days ago
- 10 replies
- 37
- Tal Greengard6 days ago
- Report an Issue
0
Certificates cannot be found
i cannot download my certificates that being issued
- Mohamed Hazim bin Bahruddin
- Mohamed_Hazim_bin_Bahrud
- 7 days ago
- 1 reply
- 8
- Alenka Prezelj6 days ago
- Report an Issue
0
OL non-responsive when using Microsoft Edge browser
OL failed to load (pages didn't load at all) when using Microsoft Edge browser. This is an issue because this is the default browser for Microsoft machines.
- Nick Jones
- Nick_Jones
- 8 days ago
- 3 replies
- 12
- Alenka Prezelj6 days ago
- Report an Issue
0
openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
- Tal Greengard
- Tal_Greengard
- 1 mth ago
- 8 replies
- 72
- Tal Greengard11 days ago
- Report an Issue
0
Late notifications
Hi there, I am not sure if this is an isolated case but I have been having late notifications of student postings for the past 3-4 weeks. Students have posted up their comments and I only received…
- Vina Tan Phei Sean
- Vina_Tan_Phei_Sean
- 13 days ago
- 1 reply
- 11
- Alenka Prezelj12 days ago
- Report an Issue
0
embedded content not displaying in Edge or IE
Hi there. For some reason the content we have embedded on this page from our server is not displaying in Edge or IE. It does, however, work in Chrome. Would you mind having a look? https://www.…
- Tal Greengard
- Tal_Greengard
- 2 wk ago
- 2 replies
- 10
- Alenka Prezelj2 wk ago
- Report an Issue
1
I can't choose to manually control how free certificates are issued
OpenLearning certificates get issued automatically upon completion. If I want to make sure students pass additional criteria before before they receive a certificate,…
- Melody Wang
- Melody_Wang
- 2 wk ago
- 13
- 1
- Report an Issue
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(Course creator) The 'File' Content widget doesn't accept files with certain characters in the title
This seems to happen with m dashes (long dashes) as well as parentheses. A problematic aspect of this issue for many users is that the reason for the failure is not explained. See image for examples.…
- Nick Jones
- Nick_Jones
- 4 wk ago
- 20
- Report an Issue
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Image preview
The image editor can be improved better, as I'm creating a course image dimension does not include H x W which it confused me. Secondly, as I'm done editing it,…
- Sukri Razak
- Sukri_Razak
- 1 mth ago
- 22
- Report an Issue
0
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 1 mth ago
- 1 reply
- 37
- Paul Jukic1 mth ago
- Report an Issue
- Acknowledged Bug
- Acknowledged Bug
0
Lantite numeracy
I'm trying to get through the Lantite numeracy test, however the questions aren't loading. This is what comes up... Please help
- Carla Maisano
- Carla_Maisano
- 1 mth ago
- 1 reply
- 38
- Alenka Prezelj1 mth ago
- Report an Issue
- Acknowledged Bug
- Acknowledged Bug
0
Blockquote in text widget not appearing properly
When I use a blockquote in the text widget, the big quotation marks don't seem to appear in the right place. In fact, the left quotation mark is covering the text on the line above.
- Yudhi Bunjamin
- Yudhi_Bunjamin
- 1 mth ago
- 15
- Report an Issue
0
Help ! I’m getting other people’s notifications and comments in my mail. Please help to stop the same. Thanks
- Neelima Choudhary
- Neelima_Choudhary
- 2 mths ago
- 1 reply
- 38
- Alenka Prezelj2 mths ago
- Report an Issue
- Acknowledged Bug
- Acknowledged Bug
0
As a course admin, when trying to change the 'access' of a page via settings, the calendar appears behind the other window
- Nick Jones
- Nick_Jones
- 2 mths ago
- 36
- Report an Issue
0
Mobile App latest issues
i) Unable to download certificates and file from Share file widget. No respond from the page. Refer to IR 121. Occurs in iOS and Android. ii) Promotional Video did not appear in Course Landing page.…
- Azzam Mohd Noor
- Azzam_Mohd_Noor
- 2 mths ago
- 1 reply
- 71
- Alenka Prezelj2 mths ago
- Report an Issue
0
Inbox flooded
Hi my email inbox is being flooded with comments from Rebecca at RTA, it seems every time she comments on other peoples posts I am getting it through email even though I haven't even done the course.…
- Janina Gaynor
- Janina_Gaynor
- 2 mths ago
- 1 reply
- 43
- Alenka Prezelj2 mths ago
- Report an Issue
- Acknowledged Bug
- Acknowledged Bug
0
Filestack still allow users to download and print even after ticking hide download link on File widget
As the title suggests, Filestack still allow users to download and print even after ticking hide download link. Tested with Chrome, Firefox and IE. Both as a student and as an admin.
- Teuku Emiraldi
- Customer Success Team
- emiraldiz
- 2 mths ago
- 53
- Report an Issue
0
Receiving notifications very late
On 18 Sept I received a notification that a course facilitator made a post 2 mins ago but the post was made on 23 July.
- Nick Jones
- Nick_Jones
- 3 mths ago
- 62
- Report an Issue
0
My Progress page in Safari and Firefox is missing/obscuring information
Currently, in OL v.2 courses that are in institutions and not in institutions the "My Progress" bar is not showing in Safari and Firefox browsers. If a user visits the "My Progress" URL in another…
- Kaolin McEvoy
- Kaolin_McEvoy
- 3 mths ago
- 56
- Report an Issue
0
When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 57
- Report an Issue
- Possible Bug
- Possible Bug
0
Video widget source issue
As a course creator, if I have previously uploaded a video to the 'File upload' section of a video widget, then I change to the 'URL' option as the video source,…
- Nick Jones
- Nick_Jones
- 3 mths ago
- 60
- Report an Issue
0
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke Hahn
- Chief Learning Officer
- Brooke_Hahn
- 4 mths ago
- 3 replies
- 150
- Bettina Pfaendner3 mths ago
- Report an Issue
- Acknowledged Bug
- Acknowledged Bug
0
'Course images' icons inserting different image
Inside a text widget, when I click on the 'insert/edit image' button then 'Course images', some images when clicked insert a different image from the course than the one clicked.
- Nick Jones
- Nick_Jones
- 3 mths ago
- 44
- Report an Issue
- Possible Bug
- Possible Bug
0
Link leading to old help page
Hey everyone! I noticed that this link leads to an old help page.
- Alenka Prezelj
- Customer Support Team
- Alenka_Prezelj
- 3 mths ago
- 56
- Report an Issue

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