Not accepting response

Nouha_Taleb
1 yr ago
13replies

Drag and drop keeps giving a "NOT QUITE CORRECT, PLEASE TRY AGAIN" error.

I have put the same answers as friends who have gotten it correct.

How do I fix this?

- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Reported - view
Hi Nouha,

Thanks for getting in touch.

Could you please share the page link or name so I could take a look?

Many thanks.
- Madalyn_Michael
  
  1 yr ago
  
  Reported - view
  Hi, I'm having the same issue! This is the link. And it is on the telehealth module. Module 2, 'Telehealth Modalities'
  
  https://www.openlearning.com/csu/courses/three-rivers-udrh-telehealth/telehealth_modalities/?cl=1
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Reported - view
Thanks Madalyn.

Our engineers are finalising the fix at the moment. Once it's released, I'll update you again.

I apologise for the inconvenience caused by this.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Reported - view
Hi Nouha and Madalyn,

Thanks for waiting.

The issue is resolved now. Please give it another try and kindly let us know if you still see the same issue as before.

Many thanks.
- Shannon_Webber
- 1 yr ago
- Reported - view
Hello, I am having this same issue. Drag and drop on two of my tasks keeps saying "please try again" despite my answers being the same as the answer sheet provided. These two tasks being incomplete are stopping me from completing the course.
- Shannon_Webber
  
  1 yr ago
  
  Reported - view
  sorry it is actually on 3 of my tasks!
- Customer Success and Onboarding Associate
  
  Ferry_Darmadi
  
  1 yr ago
  
  Reported - view
  Thanks for getting in touch.
  
  Could you please share the page link or name so I could take a look?
  
  Many thanks.
- Shannon_Webber
  
  1 yr ago
  
  Reported - view
  https://www.openlearning.com/primaryconnections/courses/unpack-the-5e-model-with-primary-connections-s1-2023/1_3_apply/?cl=1
  
  https://www.openlearning.com/primaryconnections/courses/unpack-the-5e-model-with-primary-connections-s1-2023/3_3_apply/?cl=1
  
  https://www.openlearning.com/primaryconnections/courses/unpack-the-5e-model-with-primary-connections-s1-2023/6_1_check_in/?cl=1
  
  my initial answers were incorrect, I made changes and checked against the answers but it is still telling me to try again
- Customer Success and Onboarding Associate
  
  Ferry_Darmadi
  
  1 yr ago
  
  Reported - view
  Thanks for sharing the page links.
  
  I could replicate the issues and have escalated this to the engineering team for further investigation. Once this is resolved, I'll update you again.
  
  Many thanks.
- Customer Success and Onboarding Associate
  
  Ferry_Darmadi
  
  1 yr ago
  
  Reported - view
  Thanks for waiting.
  
  The issue is resolved now. Please give it another try and kindly let us know if you still see the same issue as before.
  
  Many thanks.
- Kelli_Chung
- 6 days ago
- Reported - view
I'm experiencing the same issue too. I have checked my answers against the course content multiple times and yet it does not accept any combination as correct. I believe the issue has returned. Hoping if someone could assist
- Customer Success and Training Specialist
  
  Balasandar
  
  5 days ago
  
  Reported - view
  We’d be happy to assist. Could you please share the link to the page where the activity is located?
  
  In the meantime, here are a few troubleshooting tips that might help:
  
  Try accessing the page using a different browser or device
  
  Switch to a different network if possible
  
  Clear your browser’s cache and cookies
  
  If the issue persists, kindly share a screenshot of the error you’re encountering. That’ll help us diagnose the problem more efficiently.
  
  Looking forward to your response
- Customer Success and Training Specialist
  
  Balasandar
  
  4 days ago
  
  Reported - view
  Hi, I have tested DRAG AND DROP: Identify different types of technology into four categories activity and can complete. Please give it another try.