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BEFORE POSTING, PLEASE READ THIS!
Hi everybody! Due to the large number of inquiries over the last few days, we are unable to respond to you in a timely manner here on our Help boards. If you continue to have issues you have posted…
Alenka Prezelj
Customer Success
Customer Success Advocate at OpenLearning
Alenka_Prezelj
updated
3 yrs ago
2
replies
289
2
Last reply
Alenka Prezelj
Customer Success
3 yrs ago
Fixed and Solved Issues
Certificates cannot be found
i cannot download my certificates that being issued
Mohamed Hazim bin Bahruddin
Mohamed_Hazim_bin_Bahrud
4 yrs ago
10
replies
89
1
Last reply
Ksenia Ch
facilitator
1 yr ago
Fixed and Solved Issues
Solved
Solved
i cannot open uum mooc
hello, may i know why i cannot access uum mooc? previous semester i am using it and it works well. but this semester i cannot open it ask me to check with my course administrator.…
Nur Aini
Nur_Aini
3 yrs ago
3
replies
82
Last reply
Ferry Darmadi
facilitator
1 yr ago
Fixed and Solved Issues
Solved
Solved
the progress bar do not work properly
hi my progress bar is not working properly, it did not increase even though i already complete all the activities.when i open the learning activities it said i didnt complete it.…
Nur qaidatul aqila
Nur_qaidatul_aqila
updated
4 yrs ago
9
replies
148
1
Last reply
Ferry Darmadi
facilitator
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Tidak dapat join semula setelah laptop restart tiba-tiba kerana status telah menjadi "joined"
Saya telah log masuk dalam modul 1 dan tengah melengkapkan aktiviti 2, laptop saya ada masalah dan tiba-tiba restart semula, bila saya ingin join semula kursus ini, tapi status saya adalah "Joined".…
CHEH YOK LIN
CHEH_YOK_LIN
3 yrs ago
3
replies
42
Last reply
Ferry Darmadi
facilitator
1 yr ago
Fixed and Solved Issues
VIDEO PLAYBACK UNAVAILABLE
I am taking Islamic Banking Management course under UUM MOOC. However, I won't be able to complete my course due to video playback unavailable. May I know who I need to contact in order for me to…
Nur Athirah binti Mohd Shukri
Nur_Athirah_binti_Mohd_S.1
1 yr ago
4
replies
25
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Progress not checked "completed" even though have been viewed
Hi, i need to get certificate (100%) however there are sections i have viewed but not marked as "completed"
NURIN ATHIRAH BINTI AZMAN
NURIN_ATHIRAH_BINTI_AZMA
1 yr ago
1
reply
44
1
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Cannot access my course i have enrolled in
I have enrolled in a nurse immuniser course through acu, but cannot acess the course
sandy johnson
sandy_johnson
1 yr ago
1
reply
31
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Unable to play video due to private access
Hi there, I would like to highlight two videos in the Course of "AWS Educate Cloud Computing" are not able to be played. Link : https://www.openlearning.…
Ch
CHlian
1 yr ago
2
replies
19
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Unable to upload files
I am unable to upload activity files. The issue is the same for any type of file and I have tried with doc, ppt and text.
Deepa Sira
Deepa_Sira
3 yrs ago
12
replies
99
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Course Unavailable
Hi there, I am following the course for the past months and suddenly the course becomes unavailable. Kindly advise if this is temporary and if it will be fixed? Course : Web Application Development.…
Ch
CHlian
updated
1 yr ago
1
reply
21
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Videos won't play!
Hello team , I am here to report about the issue of video playback. Please note that some videos can't play and am unable to complete my course. Could this be resolved please? Thank you!
Onarld Nuwaheereza
Onarld_Nuwaheereza
1 yr ago
2
replies
30
1
Last reply
Onarld Nuwaheereza
1 yr ago
Fixed and Solved Issues
No Fix Planned
No Fix Planned
Problem in Food safety course
Hi, in food safety course in chapter 6 the link 3 video didn't work and we can not complete the course please help us to resolve this problem immediately
Tasbeih Mohammed Shahein
Tasbeih_Mohammed_Shahein
1 yr ago
3
replies
28
1
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Video are disable
Teaching by Design.. can't play video in 4.3. Help us to solve this problem so we can get the certificate. Please
JAFAR BIN JAM
JAFAR_BIN_JAM
1 yr ago
2
replies
17
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
HTML escape causes semi; to appear in text
Hello, if you put a semicolon in a sentence or anywhere in your text and save it it renders as: semi;
Nicholas Hoyle
Nicholas_Hoyle
1 yr ago
4
replies
15
Last reply
Nicholas Hoyle
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
cannot complete
my task is cannot complete even i complete all the task..
IZZATI HAZWANI BINTI KHAIRUZAMAN
IZZATI_HAZWANI_BINTI_KHA
4 yrs ago
10
replies
161
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Unable to gain a certificate
Hi I've been on this course for about 4 hours now and can only achieve 84% completion as the pages don't all load up. I have paid for the safe churches course, but no certificate. Please assist
Tania Pan
Tania_Pan
updated
1 yr ago
1
reply
16
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Health and Physical Education games and activities.
I cannot the first video to play. I have managed to do the rest of the course but just not watch the first video so cannot complete it. I have tried the clear the clear the cookies but that…
Debbie O'Brien
Debbie_OBrien
1 yr ago
5
Fixed and Solved Issues
Unable to access the course
Hi, I have paid for registration of a course for Rajasthan Royals Sports Marketing but not able to access the course and it does not show in my subscription .
Ajit Gouda
Ajit_Gouda
1 yr ago
1
reply
18
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Older posts button is not working!!
I cannot see any of the old blogs that i did post. i can see the most recent 10.
Abraam Athanassios
Abraam_Athanassios
1 yr ago
1
reply
13
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
unable to complete the course. Stuck at 98%
unable to complete the course. Stuck at 98%
Lokesh Kumar
Lokesh_Kumar
2 yrs ago
24
replies
76
Last reply
Lokesh Kumar
1 yr ago
Fixed and Solved Issues
Solved
Solved
Respected Sir / Madam RUDN Sign & Logo missing in certificate
Respected Sir / Madam RUDN Sign & Logo missing in certificate
Dr Divya M Pandya
Dr_Divya_M_Pandya
1 yr ago
2
replies
15
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Images not displaying in quizzes
Hi! Some images are not displaying in my quizzes anymore (they were displaying in the quizzes when the course ran in previous years). Any suggestions/help? Thanks!
Kate Jackson
Kate_Jackson.1
1 yr ago
1
reply
21
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
organisational responsibilities
I have been unable to correct a wrong answer on this page - the connection ropes cannot be cancelled to allow me to try again and to complete the total course.
Joylyn Skinner
Joylyn_Skinner
2 yrs ago
1
reply
15
Last reply
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Answered
Answered
Students posts not appearing
I need help. I received notifications saying that students posted. I could read the post (it appears as pop-up) when I clicked the link. But when I go to the particular page/ section,…
Haslina Rani
Haslina_Rani
4 yrs ago
5
replies
44
2
Last reply
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
1
2
3
4
5
33
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Guide: Institution roles and enrolment management
Guide: Qualifications
Guide: Student Data
Integrations
Single Sign On
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Zapier (integrations platform)
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