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Hi everybody! Due to the large number of inquiries over the last few days, we are unable to respond to you in a timely manner here on our Help boards. If you continue to have issues you have posted…
- Alenka PrezeljCustomer Success
- Customer Success Advocate at OpenLearning
- Alenka_Prezelj
- updated 3 yrs ago
- 2replies
- 289
- 2
- Last replyAlenka PrezeljCustomer Success3 yrs ago
- Fixed and Solved Issues
Certificates cannot be found
i cannot download my certificates that being issued
- Mohamed Hazim bin Bahruddin
- Mohamed_Hazim_bin_Bahrud
- 4 yrs ago
- 10replies
- 89
- 1
- Last replyKsenia Chfacilitator1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
i cannot open uum mooc
hello, may i know why i cannot access uum mooc? previous semester i am using it and it works well. but this semester i cannot open it ask me to check with my course administrator.…
- Nur Aini
- Nur_Aini
- 3 yrs ago
- 3replies
- 82
- Last replyFerry Darmadifacilitator1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
the progress bar do not work properly
hi my progress bar is not working properly, it did not increase even though i already complete all the activities.when i open the learning activities it said i didnt complete it.…
- Nur qaidatul aqila
- Nur_qaidatul_aqila
- updated 4 yrs ago
- 9replies
- 148
- 1
- Last replyFerry Darmadifacilitator1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Tidak dapat join semula setelah laptop restart tiba-tiba kerana status telah menjadi "joined"
Saya telah log masuk dalam modul 1 dan tengah melengkapkan aktiviti 2, laptop saya ada masalah dan tiba-tiba restart semula, bila saya ingin join semula kursus ini, tapi status saya adalah "Joined".…
- CHEH YOK LIN
- CHEH_YOK_LIN
- 3 yrs ago
- 3replies
- 42
- Last replyFerry Darmadifacilitator1 yr ago
- Fixed and Solved Issues
VIDEO PLAYBACK UNAVAILABLE
I am taking Islamic Banking Management course under UUM MOOC. However, I won't be able to complete my course due to video playback unavailable. May I know who I need to contact in order for me to…
- Nur Athirah binti Mohd Shukri
- Nur_Athirah_binti_Mohd_S.1
- 1 yr ago
- 4replies
- 25
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Progress not checked "completed" even though have been viewed
Hi, i need to get certificate (100%) however there are sections i have viewed but not marked as "completed"
- NURIN ATHIRAH BINTI AZMAN
- NURIN_ATHIRAH_BINTI_AZMA
- 1 yr ago
- 1reply
- 44
- 1
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Cannot access my course i have enrolled in
I have enrolled in a nurse immuniser course through acu, but cannot acess the course
- sandy johnson
- sandy_johnson
- 1 yr ago
- 1reply
- 31
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
Unable to play video due to private access
Hi there, I would like to highlight two videos in the Course of "AWS Educate Cloud Computing" are not able to be played. Link : https://www.openlearning.…
- Ch
- CHlian
- 1 yr ago
- 2replies
- 19
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to upload files
I am unable to upload activity files. The issue is the same for any type of file and I have tried with doc, ppt and text.
- Deepa Sira
- Deepa_Sira
- 3 yrs ago
- 12replies
- 99
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Course Unavailable
Hi there, I am following the course for the past months and suddenly the course becomes unavailable. Kindly advise if this is temporary and if it will be fixed? Course : Web Application Development.…
- Ch
- CHlian
- updated 1 yr ago
- 1reply
- 21
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
Videos won't play!
Hello team , I am here to report about the issue of video playback. Please note that some videos can't play and am unable to complete my course. Could this be resolved please? Thank you!
- Onarld Nuwaheereza
- Onarld_Nuwaheereza
- 1 yr ago
- 2replies
- 30
- 1
- Last replyOnarld Nuwaheereza1 yr ago
- Fixed and Solved Issues
- No Fix Planned
- No Fix Planned
Problem in Food safety course
Hi, in food safety course in chapter 6 the link 3 video didn't work and we can not complete the course please help us to resolve this problem immediately
- Tasbeih Mohammed Shahein
- Tasbeih_Mohammed_Shahein
- 1 yr ago
- 3replies
- 28
- 1
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
Video are disable
Teaching by Design.. can't play video in 4.3. Help us to solve this problem so we can get the certificate. Please
- JAFAR BIN JAM
- JAFAR_BIN_JAM
- 1 yr ago
- 2replies
- 17
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
HTML escape causes semi; to appear in text
Hello, if you put a semicolon in a sentence or anywhere in your text and save it it renders as: semi;
- Nicholas Hoyle
- Nicholas_Hoyle
- 1 yr ago
- 4replies
- 15
- Last replyNicholas Hoyle1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
cannot complete
my task is cannot complete even i complete all the task..
- IZZATI HAZWANI BINTI KHAIRUZAMAN
- IZZATI_HAZWANI_BINTI_KHA
- 4 yrs ago
- 10replies
- 161
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to gain a certificate
Hi I've been on this course for about 4 hours now and can only achieve 84% completion as the pages don't all load up. I have paid for the safe churches course, but no certificate. Please assist
- Tania Pan
- Tania_Pan
- updated 1 yr ago
- 1reply
- 16
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
Health and Physical Education games and activities.
I cannot the first video to play. I have managed to do the rest of the course but just not watch the first video so cannot complete it. I have tried the clear the clear the cookies but that…
- Debbie O'Brien
- Debbie_OBrien
- 1 yr ago
- 5
- Fixed and Solved Issues
Unable to access the course
Hi, I have paid for registration of a course for Rajasthan Royals Sports Marketing but not able to access the course and it does not show in my subscription .
- Ajit Gouda
- Ajit_Gouda
- 1 yr ago
- 1reply
- 18
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
Older posts button is not working!!
I cannot see any of the old blogs that i did post. i can see the most recent 10.
- Abraam Athanassios
- Abraam_Athanassios
- 1 yr ago
- 1reply
- 13
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
unable to complete the course. Stuck at 98%
unable to complete the course. Stuck at 98%
- Lokesh Kumar
- Lokesh_Kumar
- 2 yrs ago
- 24replies
- 76
- Last replyLokesh Kumar1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Respected Sir / Madam RUDN Sign & Logo missing in certificate

Respected Sir / Madam RUDN Sign & Logo missing in certificate
- Dr Divya M Pandya
- Dr_Divya_M_Pandya
- 1 yr ago
- 2replies
- 15
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Images not displaying in quizzes
Hi! Some images are not displaying in my quizzes anymore (they were displaying in the quizzes when the course ran in previous years). Any suggestions/help? Thanks!
- Kate Jackson
- Kate_Jackson.1
- 1 yr ago
- 1reply
- 21
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
organisational responsibilities
I have been unable to correct a wrong answer on this page - the connection ropes cannot be cancelled to allow me to try again and to complete the total course.
- Joylyn Skinner
- Joylyn_Skinner
- 2 yrs ago
- 1reply
- 15
- Last replyOmnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Answered
- Answered
Students posts not appearing
I need help. I received notifications saying that students posted. I could read the post (it appears as pop-up) when I clicked the link. But when I go to the particular page/ section,…
- Haslina Rani
- Haslina_Rani
- 4 yrs ago
- 5replies
- 44
- 2
- Last replyOmnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved

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Welcome to the OpenLearning Help Community!

Help Community

Fixed and Solved Issues

BEFORE POSTING, PLEASE READ THIS!

Certificates cannot be found

i cannot open uum mooc

the progress bar do not work properly

Tidak dapat join semula setelah laptop restart tiba-tiba kerana status telah menjadi "joined"

VIDEO PLAYBACK UNAVAILABLE

Progress not checked "completed" even though have been viewed

Cannot access my course i have enrolled in

Unable to play video due to private access

Unable to upload files

Course Unavailable

Videos won't play!

Problem in Food safety course

Video are disable

HTML escape causes semi; to appear in text

cannot complete

Unable to gain a certificate

Health and Physical Education games and activities.

Unable to access the course

Older posts button is not working!!

unable to complete the course. Stuck at 98%

Respected Sir / Madam RUDN Sign & Logo missing in certificate

Images not displaying in quizzes

organisational responsibilities

Students posts not appearing

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