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Module created under content suddenly not appear or "hang"
I have spent hours to create module and it's sub-topic together with the learning activities for each sub-topic. I always click the button "done" and "save and exit" after finished upload or key in…
- Solved
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New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
- Fixed
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Error message when trying to access the course
Hi, I received an invitation to an OpenLearning group via email and get an error message ("Something went wrong...") when I try to access it. I've tried de-/re-activating my account so far,…
- Solved
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Can we have the option to remove Openlearning logo from Certificates
It just seems like you are promoting your platform on our certificates. Would prefer the option to remove it.
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2 different set of modules for a class
In a course, I have two classes. Can i set the selected modules only for class 1 and the other set of modules for class 2?
- Solved
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New Password is not working
Front: cnv_a3qmnf3 User: j210201121@student.ums.ac.id Issue: The user is getting an incorrect email/pass prompt even after resetting the password. Steps: I reset the password for j210201121@student.…
- Fixed
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Empty parts in "Wastewater Technology"
Hello, I was wondering why modules 7 and 8 seem to have no assessments (?) Since materials and assessment are mandatory for the completion of the course, I would regret not having the certificate,…
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User experience improvement when emails sent inviting school teachers and students to portal
At the moment, when an email is sent out inviting a teacher or student to a portal, it comes from person@openlearning.com, and the email heading says "Person has invited you to join OpenLearning".…
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Account doesn't have permission to access Taylor's University
It consisted of 14 chapters and I have completed 8 till yesterday it was going smoothly and today it is not opening and it shows please contact your Taylor's University administrator with your…
- Answered
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Students unable to join a course with a correct activation code
Reported by Sophea The 🐛👸🏻 Course affected: https://www.openlearning.com/mylearningservices/courses/online-onboarding/ Issue / Sophia's report: The course has classes setup with access code.…
- Solved
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Panapto Context ID
front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
- Fixed
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Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
- Fixed
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Can't do test
Can't finish my test and can't watch video as well, after completing everything else, this is the result! Please solve the problems asap!!!
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Some weekly components not realising that they're finished
There are some components each week that do not show that I have finished them - for example: the Week 6 checklist. It says I havent finished it, when obviously i have.…
- Solved
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Knowledge check
Knowledge check not performing
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Feedback
I am unable to give the feedback as there is no functioning on that page or sentence and i am unable tot compelete my last step of course hence umable to get my certificate even i give the gratitude…
- Answered
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Where my certificate?
I have completed my course but no certificate to me. I find anywhere many time.
- Solved
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Problema pra fazer o curso de segurança e prevenção contra o Covid-19
Não estou conseguindo fazer o curso
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copying pages/courses
When I copy pages or courses, the copied version display &semi&semi just before a semi-colon. I have to delete these throughout the course. Is this a glitch?…
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Need help
I've submitted my assignment so many times but my progress is not leveled up it still shows that it is not completed. I'm facing this problem in "Mastering your personal and professional growth"…
- Solved
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Fixed and Solved IssuesSee which issues we've resolved and fixed.
