Who do I contact when I have a course specific query?

If you have an issue or query related to something course specific, such as the learning materials, certificates, activation code or pricing, it is best to contact the course facilitator or administrator. You can usually identify them by the red star symbol next to their name. 

 

  

Click on their name which takes you to their profile page. You can post a comment on this page or send them a private message.

 

  

You can also try leaving a comment on a page inside the course. A fellow student might be able to help you out. 

 

    

If you are still having trouble, contact OpenLearning Support.

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  • I can't log into my course. Has it finished?

    Reply Like
      • Alenka Prezelj
      • Customer Support Team
      • Alenka_Prezelj
      • 5 mths ago
      • Reported - view

      Emily Dawson Hi! Unfortunately, the course is closed. You can contact TTA for more information. Thanks! :)

      Reply Like
  • When I complete a course, do I need to provide my NESA number to contribute to hours?
     I can't see anywhere to type in my NESA number. 

    Reply Like
      • Alenka Prezelj
      • Customer Support Team
      • Alenka_Prezelj
      • 3 mths ago
      • Reported - view

      Nicole Hi! 

      Your query would be best resolved by the course facilitator of the course you're taking. They are responsible for running the course and anything related to NESA accreditation (OpenLearning is the learning platform only).

      Reply Like
  • Hi

     

    I m Shahidul Alam from India and currently enrolled in Introduction to Islamic Banking Practices.

     

    I am facing problems in accessing the content of Part 3b. Every time I tried it keeps loading for long time and nothing appears. Please resolve the issue as soon as possible. 

     

    Thanks

    Reply Like
      • Omnaya Omar
      • Customer Success Team
      • Omnaya_Omar
      • 1 mth ago
      • Reported - view

      Shahidul Alam Hi there! The problem should be resolved now.

      Reply Like
  • Hai :')

    Reply Like
      • Omnaya Omar
      • Customer Success Team
      • Omnaya_Omar
      • 1 mth ago
      • Reported - view

      Muhammad Fazil Norhamid Hi there. Is there something I can help you with?

      Reply Like
  • Hi. I have enrolled in Rumah dan Anda course. I have completed my course. it shows 100%. how to i find " assess me " for me lecturer to assess my work?

    Reply Like
      • Alenka Prezelj
      • Customer Support Team
      • Alenka_Prezelj
      • 2 wk ago
      • Reported - view

      PRAVIN THANABALAN Hi Pravin, can you please post the link to the course?

      Reply Like
      • Omnaya Omar
      • Customer Success Team
      • Omnaya_Omar
      • 2 wk ago
      • Reported - view

      PRAVIN THANABALAN Hi Pravin. It looks like you've completed all parts of the course and were issued a certificate. Is there a reason you still need to be assessed?

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    • Omnaya Omar for this course, our lecturer said after completing it, there will " assess me " button to click on. he said if we didnt click on the button, he couldnt assess and give marks to us. 

      Reply Like
      • Omnaya Omar
      • Customer Success Team
      • Omnaya_Omar
      • 2 wk ago
      • Reported - view

      PRAVIN THANABALAN Thank you for the clarification! 

      Since this is a course-specific question, it would be best to ask your lecturer or one of the course admins directly. You could either comment within the course for them to reply, or you could send them a direct message on their profile page, if they have chat enabled.

      Reply Like
    • Omnaya Omar owh ok. thank you very much

      Reply Like
    • Omnaya Omar

      good morning. I have messaged my lecturer for this course regarding this matter. He had sent some screenshot to show his open learning ( as the lecture for this course ).  In his open learning, he can give marks to us unless we click the assess button. So, how can we clear this doubt?

      Reply Like
      • Alenka Prezelj
      • Customer Support Team
      • Alenka_Prezelj
      • 2 wk ago
      • Reported - view

      PRAVIN THANABALAN Hi Pravin! The issue has been fixed. You can now go to your Progress page and click on Assess me now button.

      Reply Like
    • Alenka Prezelj 

      thank you very much. Really appreciated

      Reply Like 1
    • Alenka Prezelj 

      hello. Why before i click the “ assess me now “ button disappear before i even click it?

      Reply Like
    • Alenka Prezelj 

      Earlier i had the “ assess me now “ button. But now i dont have it. I didnt even click yet the button to be assess

      Reply Like
      • Alenka Prezelj
      • Customer Support Team
      • Alenka_Prezelj
      • 2 wk ago
      • Reported - view

      PRAVIN THANABALAN Hello! Could you try again now?

      Reply Like
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