7

Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

 

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

 

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

142 replies

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    • rara_zahra
    • 6 yrs agoSun, August 5, 2018 at 4:05 PM UTC
    • Reported - view

    hi I really need a help here. I already done everything but still I have 5% left. What should I do then?

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 6 yrs agoSun, August 5, 2018 at 7:34 PM UTC
      • Reported - view

      rara zahra Hi there! Which course are you referring to?

    • LEE_SHIN_YE
    • 6 yrs agoWed, August 8, 2018 at 10:00 AM UTC
    • Reported - view

    Hi, I already done in a activity but in the circle progress it still do not change to tick, how should i do? 

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs agoWed, August 8, 2018 at 12:25 PM UTC
      • Reported - view

      LEE SHIN YE Hi there. Can you link me to the course you're referring to and let me know which activity is giving you trouble?

      • LEE_SHIN_YE
      • 6 yrs agoWed, August 8, 2018 at 1:38 PM UTC
      • Reported - view
      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs agoWed, August 8, 2018 at 1:47 PM UTC
      • Reported - view

      LEE SHIN YE Thank you for the link! There is currently a small issue with one of the widgets on that page. Our development team is working on a fix as we speak. Hopefully, it will be resolved within the next few days :)

      • LEE_SHIN_YE
      • 6 yrs agoWed, August 8, 2018 at 1:49 PM UTC
      • Reported - view

      Omnaya Omar ok, thank for your help. 

      • LEE_SHIN_YE
      • 6 yrs agoWed, August 8, 2018 at 2:10 PM UTC
      • Reported - view

      Omnaya Omar i hope this problem can fix immerdiately, thank

    • Nadine_Macdonald
    • 6 yrs agoFri, August 10, 2018 at 12:44 AM UTC
    • Reported - view

    I am doing the petcloud course and it still says I haven’t completed the first page which I have, it’s stuck at 98%

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs agoFri, August 10, 2018 at 12:19 PM UTC
      • Reported - view

      Nadine Macdonald Hi there! It looks like your problem was resolved. Please let me know if you still need any assistance.

      • Rashmi_Ramesh_Rao
      • 6 yrs agoMon, October 22, 2018 at 10:52 PM UTC
      • Reported - view

      Omnaya Omar hi I have the same issue too 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 6 yrs agoTue, October 23, 2018 at 8:44 AM UTC
      • Reported - view

      Rashmi Ramesh Rao Hi Rashmi! To complete the course you just need to answer all questions correctly on this page. Could you try that and let me know how it goes?

    • Nur_Sabrina_Binti_Zahari
    • 6 yrs agoWed, August 29, 2018 at 2:26 PM UTC
    • Reported - view

    hi i really need a help i want to upload the picture but couldn't

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs agoWed, August 29, 2018 at 2:29 PM UTC
      • Reported - view

      Nur Sabrina Binti Zahari Hi! Where are you trying to upload the picture? Can you please send me a link and explain the problem in a bit more detail? I'll do my best to help you out :)

      • Nur_hanis_syahirah
      • 6 yrs agoThu, August 30, 2018 at 1:05 PM UTC
      • Reported - view

      Same goes to me😣need a help.

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs agoThu, August 30, 2018 at 1:30 PM UTC
      • Reported - view

      Nur hanis syahirah Hi there! I've replied to your query via email :)

      • Nur_hanis_syahirah
      • 6 yrs agoFri, August 31, 2018 at 11:20 AM UTC
      • Reported - view

      Omnaya Omar thank you!

    • DHMBNasrin_Hazirah_bint
    • 6 yrs agoWed, September 19, 2018 at 10:12 AM UTC
    • Reported - view

    Hi,I need a help.I have done all the activity and the tick has changed to complete but the progress is still not 100% and there is one activity,it changed to complete but if we press progress it doesn't change to tick

    • DHMBNasrin_Hazirah_bint
    • 6 yrs agoWed, September 19, 2018 at 10:17 AM UTC
    • Reported - view

    This.Activity 1.3 Impact of providing excellent customer service.I have done it but it doesn't change into complete tick.Please help me.

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs agoWed, September 19, 2018 at 1:23 PM UTC
      • Reported - view

      DHMB-Nasrin Hazirah binti Daud Hi there! Can you please provide a link to the course you're having trouble with? I'll do my best to help you out!

      • DHMBNasrin_Hazirah_bint
      • 6 yrs agoThu, September 20, 2018 at 3:53 AM UTC
      • Reported - view
      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 6 yrs agoThu, September 20, 2018 at 7:38 AM UTC
      • Reported - view

      DHMB-Nasrin Hazirah binti Daud Hi, the issue has been fixed, and you have now completed the course.

      • DHMBNasrin_Hazirah_bint
      • 6 yrs agoThu, September 20, 2018 at 11:12 AM UTC
      • Reported - view

      Alenka Prezelj Thank you!😁😁😁

    • DHMBNasrin_Hazirah_bint
    • 6 yrs agoMon, October 8, 2018 at 10:45 AM UTC
    • Reported - view

    Hi,I need a help here.I have done the activity but the circle did not change to a tick.I have seen the video many times.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 6 yrs agoMon, October 8, 2018 at 10:54 AM UTC
      • Reported - view

      DHMB-Nasrin Hazirah binti Daud Hi! Could you please post the link to the page you're referring to? Thanks!

            • CHAN_YEE_LIN
            • 4 yrs ago
            • Reported - view

            Hi, I have completed all the activities required and also try all the steps above but still show me haven't completed

              • Customer Success & Onboarding Team Leader at OpenLearning
              • Alenka_Prezelj
              • 4 yrs ago
              • Reported - view

              CHAN YEE LIN Hello, please provide a link to the page you're referring to. Thanks!

            • FOOD SAFETY AND HYGIENE OFFICER
            • NISAR_P_N
            • 3 yrs ago
            • Reported - view

            Iam facing a problem to complete the unit 'types of work related illness and disabilities' in the course ' Occupation al safety and health management.I tried all the answers for the question given as Based on the video 'Work-Related Fatique and Job Design', discuss the impacts of fatique to safety and health of employees but its showing error as please try again.kindly solve this problem to complete the course.

              • Customer Success & Onboarding Team Leader at OpenLearning
              • Alenka_Prezelj
              • 3 yrs ago
              • Reported - view

              NISAR P N Hi! Can you please send us an email with the link to the page you're having issues with to support@openlearning.com? We'll be happy to help you!

            • Thar_Htet_Nyan.1
            • 3 yrs ago
            • Reported - view
              • Customer Success & Onboarding Team Leader at OpenLearning
              • Alenka_Prezelj
              • 3 yrs ago
              • Reported - view

              Thar Htet Nyan Hi Thar! Can you please send us a message to support@openlearning.com and we'll help you from there? Thanks!

            • zheng_dantong
            • 2 yrs ago
            • Reported - view

            How can i watch a viedo?

              • Ines_Repnik.1
              • 2 yrs ago
              • Reported - view

              zheng dantong 

              Hi, please send us a message with the link to the course you're referring to support@openlearning.com.

              I'll be happy to assist you.

            • Darrell_Simbas_Anak_Ritc
            • 1 yr ago
            • Reported - view

            Hello, I need some help. I have already watch the video, like and even leave a comment but the circle progress is still showing that it is incomplete. My fellow classmates are facing the same issue. what should I do ?

              • Ines_Repnik.1
              • 1 yr ago
              • Reported - view

              hi! Can you please share a course link with us and we are happy to take a look. Thanks!

            • rebeccashiri
            • 1 yr ago
            • Reported - view

            Hi. Could you kindly assist me. I applied for crisis and trauma introduction, completed my course. On my profile it remains on 77% now that the course is closed I can't have access to my profile. How do I retreive my profile or download certificate.

              • Customer Success & Onboarding Team Leader at OpenLearning
              • Alenka_Prezelj
              • 1 yr ago
              • Reported - view

              Hi Rebecca! Could you please send an email with the link to the course you're referring to support@openlearning.com? We'll help you from there. Thank you!

            • Nicole_Ignacio
            • 1 yr ago
            • Reported - view

            I need some help too ... Same issue like everyone else already completed a course with badge and scored more than 50% but the bar is still stucked on 87% tried every method but still stucked. The course is becoming an ethical researcher

            • Zairul_Amri_A_Aziz
            • 10 mths ago
            • Reported - view

            Hi there, how do we know we completed successfully the quiz? Its mentioned we cannot go through to the next module if we not completed the test. But for me, I've completed the test, but shows not completed, but weird thing, i still can go to the next module.

            please advise.

              • Zairul_Amri_A_Aziz
              • 10 mths ago
              • Reported - view

               my course: MIA e-Learning Series: Introduction to Public Practice

            • Mohd_Effendy_Bin_Othman
            • 7 mths ago
            • Reported - view

            Same case with me, yet to receive my E-Cert to complete the course. No reply from the Admin until today.
            https://study.icms.edu.my/courses/micro-award-in-business-english-complimentary/homepage/?cl=1

            • Xiaoyu_Chen.1
            • 6 mths ago
            • Reported - view

            hi, 

            I have the same issue with this course, can you help to fix it. the link as below. it shows I didn't complete, but I did. pls help, thank you.

            https://westernx.edu.au/courses/prep-nurses/readiness_challenge1/?cl=1

          Content aside

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