Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh.

Step 3

Check  the circle progress indicator at the top of the page to see if it has changed to a tick or if it is still saying not completed/started

 

 

If the circle changes to a green tick but the progress doesn’t change, that will be a caching issue and it will automatically update soon.

 

If you have tried all these steps, but you are still unable to get full completion, please send us an e-mail with the link to the incomplete page to support@openlearning.com .

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  • hi I really need a help here. I already done everything but still I have 5% left. What should I do then?

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    • rara zahra Hi there! Which course are you referring to?

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  • Hi, I already done in a activity but in the circle progress it still do not change to tick, how should i do? 

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  • I am doing the petcloud course and it still says I haven’t completed the first page which I have, it’s stuck at 98%

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    • Nadine Macdonald Hi there! It looks like your problem was resolved. Please let me know if you still need any assistance.

      Reply Like
    • Omnaya Omar hi I have the same issue too 

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    • Rashmi Ramesh Rao Hi Rashmi! To complete the course you just need to answer all questions correctly on this page. Could you try that and let me know how it goes?

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  • hi i really need a help i want to upload the picture but couldn't

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    • Nur Sabrina Binti Zahari Hi! Where are you trying to upload the picture? Can you please send me a link and explain the problem in a bit more detail? I'll do my best to help you out :)

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    • Same goes to me😣need a help.

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    • Nur hanis syahirah Hi there! I've replied to your query via email :)

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    • Omnaya Omar thank you!

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  • Hi,I need a help.I have done all the activity and the tick has changed to complete but the progress is still not 100% and there is one activity,it changed to complete but if we press progress it doesn't change to tick

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  • This.Activity 1.3 Impact of providing excellent customer service.I have done it but it doesn't change into complete tick.Please help me.

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  • Hi,I need a help here.I have done the activity but the circle did not change to a tick.I have seen the video many times.

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  • hi, i am having trouble with my course here. I've already done that since this friday but it still state there as "pending". so, may I know what can I do to fix this problem ? and this is the link for my answer https://www.openlearning.com/content/5bb6b114ba5e656f74e43537 . please help :)

    Reply Like
    • Nurul 'Ilya Basharuddin Hi Nurul! Can you clarify your problem for me a bit more? Are you trying to edit your course as an admin? Or submit an answer as a student?

      Reply Like
    • Im trying to submit the answer as a student. I tried to re-do for several times already but still pending Omnaya Omar 

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    • Nurul 'Ilya Basharuddin Hi Nurul Ilya! Pending or Submitted means that you have successfully done the task and submitted the answer, however, your teacher hasn't reviewed your answers yet. Please allow them some time to do that. Thank you.

      Reply Like
    • Alenka Prezelj but the previous assignment is almost the same but it was successfully submitted but this one is still pending until now. and my friends didn't have the same problem as i did. once they save the answer it stated there as "successful"

      Reply Like
    • Nurul 'Ilya Basharuddin Hi Nurul! OpenLearning is just the platform where the course is hosted. Please contact your course facilitator and share your concern with them. They still need to review your task.

      Reply Like
  • I have completed electrical and electronics course,3% left but it still says 97%,please help

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    • Tiisetso Maikholu Hi there! There was a slight error on that page. It has been taken care of and you should have received a certificate for that course now.

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  • Hi,I have completed electrical technology with 80%and fundamentals of hospitality and tourism with 95%,some of the videos have been disabled by the owners,please help

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  • Hi,I have also finished high voltage engineering with 95%,5% left,some of the videos have been disabled, please help

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    • @Tiisetso Maikholu  Hi there! It looks like you were able to reach 100% in that course. Congrats! :)

      Reply Like
  • hi, I had completed the everything but still imcomplete.. pls help 

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    • Joanne Ng Siew Xing Hi Joanne! There were some slight errors on those pages. The problem has been resolved and you should have received progress on them now.

      Reply Like 1
    • Omnaya Omar thanks my dear =)

      Reply Like
  • Hi,I have finished tourism marketing management with 91%,some of the activity are not working,please help

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    • Tiisetso Maikholu Hi, I see you now reached 100%. Congrats!

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    • Alenka Prezelj but the certificate is not yet released,I am still waiting

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    • Tiisetso Maikholu Hi! The certificate has been issued and e-mailed to you to the e-address you used to register your OpenLearning account. Please also check Spam as it may have gone there. Alternatively, you can download it from: https://www.openlearning.com/courses/my/

      Reply Like
    • Alenka Prezelj I have checked,nothing,it is still 91%,tourism marketing management, even on the spam,nothing

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    • Tiisetso Maikholu Sorry, I was looking at the wrong course.

      There were some issues on some of the pages which I fixed for you, but you need to complete these tasks correctly and hit CHECK: https://www.openlearning.com/courses/tourismmarketingmanagement/chapter_2_3_activity

      https://www.openlearning.com/courses/tourismmarketingmanagement/chapter_4_activity_3

      Reply Like
    • Alenka Prezelj I have tried but,you must fix those activities, just try it and you will see,all of those answers said they are wrong,I have tried it numerous times,I have tried all those answers, not even one answer is right,just try it,something is not right there on those activities

      Reply Like
    • Tiisetso Maikholu I was able to solve the tasks and get full completion. If you believe the answers are wrong, then please contact the course creator. (OpenLearning is the platform only). You can post a comment within the cours, or send them a message from their profile page if they have the chat enabled.

      Reply Like
  • Even my IBS technology, I have a problem with,those videos play at the very same time,I have finished them

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    • Tiisetso Maikholu meaning the course

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    • Tiisetso Maikholu Can you provide the link to the course? I'm not sure which one you mean.

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  • I doing Islamic baking and practice 

    https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/term_deposit_operations 

    in this session can’t write a comment and so can’t complete the session 

    pls help

    Reply Like
    • Shahidul Alam Hi there, I fixed the issue on this page. You should be now able to complete the page.

      Reply Like
    • Alenka Prezelj Thanks 👍

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  • Reply Like
    • Shahidul Alam Hi there. There was a slight tracking issue on that page and it has now been resolved :)

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  • i already done my work but it still put pending on my work

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    • Shee yik ee  Hi there! "Pending" means that your teacher is reviewing the work you submitted. Once they have released the results, the status will change to "complete"

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  • Hi

     

    I m Shahidul Alam from India and currently enrolled in Introduction to Islamic Banking Practices.

     

    I am facing problems in accessing the content of Part 3b. Every time I tried it keeps loading for long time and nothing appears. Please resolve the issue as soon as possible. 

     

    Thanks

    Reply Like
  • Hi, I already done in a activity but in the circle progress it still do not change to tick, how should i do? 

    Reply Like
    • Farah Aida Mohammad hi can you please provide a link to the course or page that's giving you trouble?

      Reply Like
    • Farah Aida Mohammad Thanks for the link Farah! On that page, did you make sure to:

      • Watch every video to the end
      • Receive a case from the random spinner
      • Scroll through the entire page
      Reply Like
    • Omnaya Omar all task already done. But still the same. Still do not change to tick. 

      Reply Like
    • Farah Aida Mohammad Hi Farah, all 4 videos need to be played til the very last second. Please click on play and allow them to roll till the end. This will solve the issue.

      Thank you!

      Reply Like
    • Alenka Prezelj I've done played all 4 videos but it still same. It still show incomplete. 

      Reply Like
    • Farah Aida Mohammad Hi Farah! I logged in as you to test some more things, and I can confirm there is a bug. Our dev team is going to investigate this further. I've sent you an e-mail with the password link. We will let you know as soon as this issue is fixed.

      Reply Like
    • Alenka Prezelj please let me now as soon as possible. 

      Reply Like
    • Farah Aida Mohammad Issue fixed!

      Reply Like 1
    • Alenka Prezelj thank you so much. 

      Reply Like 1
  • Hello,

    Only some of the activities are being marked as completed as I am working through Planning and Programming for K-6 Mathematics. Am I missing something that needs to be done or is this a technical issue?

    Thanks,

    John

    Reply Like
    • John Duffy Hi John, can you please let us know which pages are you referring to? Then I check if there are technical issues or something else. Thanks!

      Reply Like
      • John Duffy
      • duffyjohn
      • 9 mths ago
      • 1
      • Reported - view

      Alenka Prezelj Hi, thanks for replying.

      I have worked out that the 'I've done this' button is not loading on my pages.

      I have been able to load them manually and thus complete the tasks.

      Regards,

      John

      Reply Like 1
  • hi..i have done all the exercise in chapter termination of offer but why i cannot proceed to the next chapter..help me...the due is around the corner.😕

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  • Hello,

    Two courses I have completed are still listed as 'Upcoming Courses' rather than 'Previous Courses', even though all activities and final surveys were finished. They are:

    Planning and Programming: NSW Syllabus for the Australian curriculum Mathematics K-6 Online Module

    Planning and Programming: NSW Syllabus for the Australian curriculum Geography K-6 Online Module

    As the due date is tomorrow, I would like to confirm that the course has been registered as complete.Are you able to assist, please?

    Regards,

    John

    Reply Like
    • John Duffy Hi, thank you for the links. I will check these right now, and send you an e-mail.

      Reply Like
  • Hi, I already done everything needed for my course but the progress still on 97%.

    Please help me out :( 

    https://www.openlearning.com/progress/?course=courses/principles-of-human-nutrition&student=juwitamira

    Reply Like
    • JUWITA AMIRA BINTI AMIR HAMIDON Hi Juwita, please complete Vitamin C page to complete the course.

      Reply Like
    • Alenka Prezelj done, it's still not moving from 97% :(

      Reply Like
    • JUWITA AMIRA BINTI AMIR HAMIDON Hi there! It looks like you've reached 100% and have been issued a certificate. Please let us know if there are still any issues.

      Reply Like
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