Why does it still show "incomplete" after I've finished all activities on the page?

updated 2 yrs ago
142replies

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

content-activities (articles)

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- MSc physics
- DIPAN_KUMAR_DAS
- 5 yrs ago
- Reported - view
In Charles Stuart criminology profile updation done

But it shown not complete

Screenshot_20190604-121738
- Anizah_Md_Ali
  
  5 yrs ago
  
  Reported - view
  Alenka Prezelj thank your because your information help me to settle my problem. 😄😄😄
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  5 yrs ago
  
  Reported - view
  DIPAN KUMAR DAS The issue has been solved!
- MSc physics
  
  DIPAN_KUMAR_DAS
  
  5 yrs ago
  
  Reported - view
  Alenka Prezelj
  
  Thank you so much.
  
  Also In this criminology course, task And all learning activity done, but it shows not complete. I'm still facing some problem to complete that Charles sturt University criminology course.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  5 yrs ago
  
  Reported - view
  DIPAN KUMAR DAS Hi Dipan, which page are you referring to? It would help greatly if you posted all the links. Thank you!
- MSc physics
  
  DIPAN_KUMAR_DAS
  
  5 yrs ago
  
  Reported - view
  Alenka Prezelj
  
  Introduction to criminal and community justice
  
  https://www.openlearning.com/csu/courses/an-introduction-to-criminal-and-community-justice/violent_offences_and_their_offenders
  
  https://www.openlearning.com/csu/courses/an-introduction-to-criminal-and-community-justice/sexual_offences_and_their_offenders
  
  All completed except these two. Check and complete confirm.
  
  Screenshot_20190605-173152
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  5 yrs ago
  
  Reported - view
  DIPAN KUMAR DAS Hi Dipan, thank you. We're currently looking into finding a solution for this issue. We'll update you as soon as it is resolved.
- Technical Specialist
  
  Suriavarman
  
  5 yrs ago
  
  Reported - view
  DIPAN KUMAR DAS Thanks for your patience!
  
  Great news! The issue with the widgets has been fixed and your progress has been updated to reflect your completion rate of 100%. Congratulations!
  
  Do let us know if you have any other questions or issues.
- MSc physics
  
  DIPAN_KUMAR_DAS
  
  5 yrs ago
  
  Reported - view
  Suriavarman
  
  https://online.sunway.edu.my/courses/augmented-and-virtual-reality/the_current_hype/
  
  Solve the issue.complete the course.
- MSc physics
  
  DIPAN_KUMAR_DAS
  
  5 yrs ago
  
  Reported - view
  Alenka Prezelj https://online.sunway.edu.my/courses/augmented-and-virtual-reality/the_current_hype/
  
  Solve the issue.complete the course.
- MSc physics
  
  DIPAN_KUMAR_DAS
  
  5 yrs ago
  
  Reported - view
  DIPAN KUMAR DAS
- ISA_BACOK_BINMOHD_SALLEH
- 5 yrs ago
- Reported - view
support@openlearning.com
- MSc physics
- DIPAN_KUMAR_DAS
- 5 yrs ago
- Reported - view
https://online.sunway.edu.my/courses/augmented-and-virtual-reality/the_current_hype/

Solve the issue.

Video link not available that's why not going to completion of this topic.
- Technical Specialist
  
  Suriavarman
  
  5 yrs ago
  
  Reported - view
  DIPAN KUMAR DAS Hi Dipan, really sorry to hear that! Unfortunately as this is related to the content of the course, they will need to be updated and answered by the course facilitator.
  You could either comment within the course for the facilitator to reply, or you could send them a direct message on their profile page, if they have chat enabled.
  If you are having issues contacting them, drop us an email (support@openlearning.com) and we'll look into this further. Thanks!
- AZMA_AIDA_BINTI_AZMAN
- 4 yrs ago
- Reported - view
As a facilitators i should be able to see the completion date that updated to current date once my students access or finish the task. But the completion did not update itself to current time and date. Can you please tell me how i can resolve the problem. Thank you.
- Technical Specialist
  
  Suriavarman
  
  4 yrs ago
  
  Reported - view
  Hi AZMA AIDA BINTI AZMAN , we've replied to your email! Kindly provide us the course link there so we can investigate the issue further. thank you!
- kasmani_binti_ramli
- 4 yrs ago
- Reported - view
tq
- KEE_SABARIAH_KEE_ABDULLA
- 4 yrs ago
- Reported - view
👍
- Rohaya_Abdaziz
- 4 yrs ago
- Reported - view
Still cannot complete course.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  4 yrs ago
  
  Reported - view
  Rohaya Abdaziz Hi Rohaya, you can send a message to support@openlearning.com and we'll help you from there. Thanks!
- Shaharuddin_bin_Mohd_Dau
- 4 yrs ago
- Reported - view
I have done everything but still 92% -1 section (feedback) still not complate and more than 10 times all so same. Who can help me?
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  4 yrs ago
  
  Reported - view
  Shaharuddin bin Mohd Daud We can! :) You can send a message to support@openlearning.com and we'll help you from there. Thanks!
- Penny_Bevan
- 4 yrs ago
- Reported - view
I am currently completing Effective uses of the Interactive Whiteboard, however, the system is not acknowledging that I have completed Module 2: Literacy, Grammar and Oral Language. Could you please advise how I can rectify this.
- ronsilvosa
  
  4 yrs ago
  
  Reported - view
  Penny Bevan Hi there, I can see you already completed the course. Feel free to contact us at support@openlearning.com if you need assistance in the future.
- Harman_Saini
- 3 yrs ago
- Reported - view
Hi I'm having same issue as others. I've completed the course 5 times but still it's incomplete. I made sure I've completed everything.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  3 yrs ago
  
  Reported - view
  Harman Saini Hi Harman, please send us a message with the link to the course you're referring to support@openlearning.com.
  
  I'll be happy to assist you.