6

Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

 

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

 

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

Previous Article How do I gain 100% completion in a course? Next Article Who do I contact when I have a course specific query?

140 replies

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    • Tiisetso_Maikholu
    • 5 yrs ago
    • Reported - view

    Hi,I have finished tourism marketing management with 91%,some of the activity are not working,please help

      • Tiisetso_Maikholu
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj but the certificate is not yet released,I am still waiting

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu Hi! The certificate has been issued and e-mailed to you to the e-address you used to register your OpenLearning account. Please also check Spam as it may have gone there. Alternatively, you can download it from: https://www.openlearning.com/courses/my/

      • Tiisetso_Maikholu
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj I have checked,nothing,it is still 91%,tourism marketing management, even on the spam,nothing

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu Sorry, I was looking at the wrong course.

      There were some issues on some of the pages which I fixed for you, but you need to complete these tasks correctly and hit CHECK: https://www.openlearning.com/courses/tourismmarketingmanagement/chapter_2_3_activity

      https://www.openlearning.com/courses/tourismmarketingmanagement/chapter_4_activity_3

      • Tiisetso_Maikholu
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj I have tried but,you must fix those activities, just try it and you will see,all of those answers said they are wrong,I have tried it numerous times,I have tried all those answers, not even one answer is right,just try it,something is not right there on those activities

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu I was able to solve the tasks and get full completion. If you believe the answers are wrong, then please contact the course creator. (OpenLearning is the platform only). You can post a comment within the cours, or send them a message from their profile page if they have the chat enabled.

    • Tiisetso_Maikholu
    • 5 yrs ago
    • Reported - view

    Even my IBS technology, I have a problem with,those videos play at the very same time,I have finished them

      • Tiisetso_Maikholu
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu meaning the course

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu Can you provide the link to the course? I'm not sure which one you mean.

    • Shahidul_Alam
    • 5 yrs ago
    • Reported - view

    I doing Islamic baking and practice 

    https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/term_deposit_operations 

    in this session can’t write a comment and so can’t complete the session 

    pls help

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Shahidul Alam Hi there, I fixed the issue on this page. You should be now able to complete the page.

      • Shahidul_Alam
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj Thanks 👍

    • Shahidul_Alam
    • 5 yrs ago
    • Reported - view

    https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/tawarruq

     completed all task

    but session no completed 

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Shahidul Alam Hi there. There was a slight tracking issue on that page and it has now been resolved :)

    • Shee_yik_ee
    • 5 yrs ago
    • Reported - view

    i already done my work but it still put pending on my work

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Shee yik ee  Hi there! "Pending" means that your teacher is reviewing the work you submitted. Once they have released the results, the status will change to "complete"

    • Shahidul_Alam
    • 5 yrs ago
    • Reported - view

    Don’t getting new sessions after this https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/be_a_financial_solution_adviser

    • Shahidul_Alam
    • 5 yrs ago
    • Reported - view

    Hi

     

    I m Shahidul Alam from India and currently enrolled in Introduction to Islamic Banking Practices.

     

    I am facing problems in accessing the content of Part 3b. Every time I tried it keeps loading for long time and nothing appears. Please resolve the issue as soon as possible. 

     

    Thanks

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Shahidul Alam Hi! Here is the link to the next page you need to complete:

      https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/1507079481420/introduction

       

      If it doesn't work, please make a screenshot and post it here so we can investigate what the issue might be. Thanks!

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Shahidul Alam Hi Alam! All pages in the course should be accessible now. Please let me know if you're still having any issues :)

    • Farah_Aida_Mohammad
    • 5 yrs ago
    • Reported - view

    Hi, I already done in a activity but in the circle progress it still do not change to tick, how should i do? 

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Farah Aida Mohammad hi can you please provide a link to the course or page that's giving you trouble?

      • Farah_Aida_Mohammad
      • 5 yrs ago
      • Reported - view

      Omnaya Omar https://www.openlearning.com/courses/construction-law/social_and_domestic_agreement

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Farah Aida Mohammad Thanks for the link Farah! On that page, did you make sure to:

      • Watch every video to the end
      • Receive a case from the random spinner
      • Scroll through the entire page
      • Farah_Aida_Mohammad
      • 5 yrs ago
      • Reported - view

      Omnaya Omar all task already done. But still the same. Still do not change to tick. 

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