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What is multi-factor authentication? How do I set it up?
In this article What is multi-factor authentication? How do I set up MFA? How do I turn off MFA? How do I create a new emergency recovery key? How do I ensure my account is secure when I sign in to…
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I've lost my device with authenticator app installed. How do I set up MFA on my new device?
In this article I've lost my device with the authenticator app installed. How do I set up MFA on my new device? If you are already logged in to the platform If you are not logged in I've lost my…
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Multi-factor authentication (MFA) - FAQ
In this article How do I log in with MFA turned on? I can't access / I lost my phone with the authenticator app. What do I do? I lost my Emergency Recovery Key I have a new phone.…
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I am in China and I can't access OpenLearning even with VPN!
Q: I am a learner currently in China, and I'm no longer able to access OpenLearning. What happened? UPDATE: OpenLearning makes use of Azure Frontdoor, which is Microsoft’s CDN service for any global…
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What can I do if facial identity check is not working?
In this article... Check to see if your camera has access permission to your browser or application Try a different web browser Try a different device If you are having trouble completing your…
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How do I access the course content?
If you've been enrolled in a course, but aren't sure how to access the content, please check out the short guide below: Click on the tabs in the left-hand navigation menu OpenLearning courses are…
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Why haven't I received my certificate?
In this article You have not reached 100% completion in the course The certificate is in your spam or other junk folder Your OpenLearning account is under a different email address The course does…
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Why are all of the courses on my course list gone?
In this article Make sure you're logged into the right account A different email address was invited to this course You aren't logged in If you suddenly lose access to your courses and/or can't find…
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Why can't I access my course?
In this article The course is offline The class is closed or it hasn't started yet You are logged in with a different account Your account is deactivated Your email address is unverified There are a…
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The course pages aren't loading. What do I do?
In this article Check OpenLearning's status page Try using a different browser Check your internet connectivity Try an Incognito (Private) browser window There are a few different reasons why your…
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How do I gain 100% completion in a course?
Your progress in a course is tracked by the progress bar at the top right of the screen. This bar starts off white and fills in green the farther along in the course you are.…
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Why does it still show "incomplete" after I've finished all activities on the page?
There can occasionally be a lag between completing the page and receiving the progress (due to caching). Here’s what you could try: Step 1 Make sure you've completed all activities, e.g.…
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Who do I contact when I have a course specific query?
Course facilitator or administrator How do I contact the facilitator or administrator? Post a comment on a course page Send a private message Send them an email I've tried to contact them but…
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How does chat work?
How do I send a chat message? How do chat notifications work? How do chat notifications work when I'm online? How do chat notifications work when I'm offline?…
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Why aren't chat messages sending?
OpenLearning Chat enables users to send private messages to one another. When sent messages appear in red, it means they did not successfully go through.…
Content aside
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Ask the CommunityAsk or answer a question in the community space.
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Report an IssueHelp us improve the OpenLearning experience by reporting bugs and issues.
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Suggest a FeatureYour suggestions help us spot trends and design for the future. We'll update you if we make something related to your suggestion.
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Suggest an App for the App MarketplaceWe value your input and love hearing your ideas about apps that will extend the functionality of our platform for you. Please keep in mind that this board is primarily for collecting interest and gauging user preferences. While we strive to consider all suggestions, it's important to note that we may not be able to implement every idea.
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Fixed and Solved IssuesSee which issues we've resolved and fixed.
