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What is multi-factor authentication? How do I set it up?
In this article What is multi-factor authentication? How do I set up MFA? How do I turn off MFA? How do I create a new emergency recovery key? How do I ensure my account is secure when I sign in to…
- 2 wk ago
- 72
- 1
- Account Settings
I've lost my device with authenticator app installed. How do I set up MFA on my new device?
In this article I've lost my device with the authenticator app installed. How do I set up MFA on my new device? If you are already logged in to the platform If you are not logged in I've lost my…
- 2 mths ago
- 13
- Common Issues
Multi-factor authentication (MFA) - FAQ
In this article How do I log in with MFA turned on? I can't access / I lost my phone with the authenticator app. What do I do? I lost my Emergency Recovery Key I have a new phone.…
- 2 days ago
- 30
- Common Issues
I am in China and I can't access OpenLearning even with VPN!
Q: I am a learner currently in China, and I'm no longer able to access OpenLearning. What happened? Our engineering team is currently looking into the issue.…
- 9 mths ago
- 49
- Common Issues
What can I do if facial identity check is not working?
In this article... Check to see if your camera has access permission to your browser or application Try a different web browser Try a different device If you are having trouble completing your…
- 1 yr ago
- 9
- Common Issues
How do I access the course content?
If you've been enrolled in a course, but aren't sure how to access the content, please check out the short guide below: Click on the tabs in the left-hand navigation menu OpenLearning courses are…
- 1 yr ago
- 5 replies
- 176
- Alenka PrezeljCustomer Success1 yr ago
- Common Issues
Why haven't I received my certificate?
In this article You have not reached 100% completion in the course The certificate is in your spam or other junk folder Your OpenLearning account is under a different email address The course does…
- 4 wk ago
- 55
- Common Issues
Why are all of the courses on my course list gone?
In this article Make sure you're logged into the right account A different email address was invited to this course You aren't logged in If you suddenly lose access to your courses and/or can't find…
- 1 yr ago
- 25
- Common Issues
Why can't I access my course?
In this article The course is offline The class is closed or it hasn't started yet You are logged in with a different account Your account is deactivated Your email address is unverified There are a…
- 1 yr ago
- 99
- Common Issues
The course pages aren't loading. What do I do?
In this article Check OpenL earning's status page Try using a different browser Check your internet connectivity Try an Incognito (Private) browser window There are a few different reasons why your…
- 1 yr ago
- 26
- Common Issues
How do I gain 100% completion in a course?
Your progress in a course is tracked by the progress bar at the top right of the screen. This bar starts off white and fills in green the farther along in the course you are.…
- 1 yr ago
- 7 replies
- 1,076
- 10
- Alenka PrezeljCustomer Success2 yrs ago
- Common Issues
Why does it still show "incomplete" after I've finished all activities on the page?
There can occasionally be a lag between completing the page and receiving the progress (due to caching). Here’s what you could try: Step 1 Make sure you've completed all activities, e.g.…
- 1 yr ago
- 133 replies
- 1,376
- 3
- Ines Repnikfacilitator1 mth ago
- Common Issues
Who do I contact when I have a course specific query?
Course facilitator or administrator How do I contact the facilitator or administrator? Post a comment on a course page Send a private message Send them an email I've tried to contact them but…
- 4 mths ago
- 82 replies
- 5,406
- 15
- Alenka PrezeljCustomer Success2 yrs ago
- Common Issues
How do chat notifications work?
In this article Chat can be toggled between two modes: What happens when someone sends me a message while I'm online? What if I'm offline when someone sends me a message?…
- 1 yr ago
- 2 replies
- 264
- 4
- KEE SABARIAH KEE ABDULLAH2 yrs ago
- Common Issues
Why aren't chat messages sending?
OpenLearning Chat enables users to send private messages to one another. When sent messages appear in red, it means they did not successfully go through.…
- 1 yr ago
- 2 replies
- 122
- 3
- KEE SABARIAH KEE ABDULLAH2 yrs ago
- Common Issues

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Welcome to the OpenLearning Help Community!

Help Community

Common Issues

What is multi-factor authentication? How do I set it up?

I've lost my device with authenticator app installed. How do I set up MFA on my new device?

Multi-factor authentication (MFA) - FAQ

I am in China and I can't access OpenLearning even with VPN!

What can I do if facial identity check is not working?

How do I access the course content?

Why haven't I received my certificate?

Why are all of the courses on my course list gone?

Why can't I access my course?

The course pages aren't loading. What do I do?

How do I gain 100% completion in a course?

Why does it still show "incomplete" after I've finished all activities on the page?

Who do I contact when I have a course specific query?

How do chat notifications work?

Why aren't chat messages sending?

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