OpenLearning
Home
Contact Us
Status
Call Us:
+612 8294 9686 (AUS) +603 8408 1132 (MY) 622150996914 (IND)
How to enable Javascript
Sign Up
Login
Welcome to the OpenLearning Help Community!
Search
Help Community
Search
Home
User Support
Learner Support
Common Issues
Filter
Tags
Clear filter
Follow
What is multi-factor authentication? How do I set it up?
In this article What is multi-factor authentication? How do I set up MFA? How do I turn off MFA? How do I create a new emergency recovery key? How do I ensure my account is secure when I sign in to…
2 wk ago
72
1
Account Settings
I've lost my device with authenticator app installed. How do I set up MFA on my new device?
In this article I've lost my device with the authenticator app installed. How do I set up MFA on my new device? If you are already logged in to the platform If you are not logged in I've lost my…
2 mths ago
13
Common Issues
Multi-factor authentication (MFA) - FAQ
In this article How do I log in with MFA turned on? I can't access / I lost my phone with the authenticator app. What do I do? I lost my Emergency Recovery Key I have a new phone.…
2 days ago
30
Common Issues
I am in China and I can't access OpenLearning even with VPN!
Q: I am a learner currently in China, and I'm no longer able to access OpenLearning. What happened? Our engineering team is currently looking into the issue.…
9 mths ago
49
Common Issues
What can I do if facial identity check is not working?
In this article... Check to see if your camera has access permission to your browser or application Try a different web browser Try a different device If you are having trouble completing your…
1 yr ago
9
Common Issues
How do I access the course content?
If you've been enrolled in a course, but aren't sure how to access the content, please check out the short guide below: Click on the tabs in the left-hand navigation menu OpenLearning courses are…
1 yr ago
5
replies
176
Alenka Prezelj
Customer Success
1 yr ago
Common Issues
Why haven't I received my certificate?
In this article You have not reached 100% completion in the course The certificate is in your spam or other junk folder Your OpenLearning account is under a different email address The course does…
4 wk ago
55
Common Issues
Why are all of the courses on my course list gone?
In this article Make sure you're logged into the right account A different email address was invited to this course You aren't logged in If you suddenly lose access to your courses and/or can't find…
1 yr ago
25
Common Issues
Why can't I access my course?
In this article The course is offline The class is closed or it hasn't started yet You are logged in with a different account Your account is deactivated Your email address is unverified There are a…
1 yr ago
99
Common Issues
The course pages aren't loading. What do I do?
In this article Check OpenL earning's status page Try using a different browser Check your internet connectivity Try an Incognito (Private) browser window There are a few different reasons why your…
1 yr ago
26
Common Issues
How do I gain 100% completion in a course?
Your progress in a course is tracked by the progress bar at the top right of the screen. This bar starts off white and fills in green the farther along in the course you are.…
1 yr ago
7
replies
1,076
10
Alenka Prezelj
Customer Success
2 yrs ago
Common Issues
Why does it still show "incomplete" after I've finished all activities on the page?
There can occasionally be a lag between completing the page and receiving the progress (due to caching). Here’s what you could try: Step 1 Make sure you've completed all activities, e.g.…
1 yr ago
133
replies
1,376
3
Ines Repnik
facilitator
1 mth ago
Common Issues
Who do I contact when I have a course specific query?
Course facilitator or administrator How do I contact the facilitator or administrator? Post a comment on a course page Send a private message Send them an email I've tried to contact them but…
4 mths ago
82
replies
5,406
15
Alenka Prezelj
Customer Success
2 yrs ago
Common Issues
How do chat notifications work?
In this article Chat can be toggled between two modes: What happens when someone sends me a message while I'm online? What if I'm offline when someone sends me a message?…
1 yr ago
2
replies
264
4
KEE SABARIAH KEE ABDULLAH
2 yrs ago
Common Issues
Why aren't chat messages sending?
OpenLearning Chat enables users to send private messages to one another. When sent messages appear in red, it means they did not successfully go through.…
1 yr ago
2
replies
122
3
KEE SABARIAH KEE ABDULLAH
2 yrs ago
Common Issues
Categories
Billing and Plans
Billing & Plans
Community
Ask the Community
Report an Issue
Suggest a Feature
Fixed and Solved Issues
User Support
Getting started
Account Settings
My Profile
Mobile App Tips and Feedback
Learner Support
Choosing Courses
Completing a Course
Credentials, certificates, badges and achievements
Common Issues
Course Design
Course Creator Guides
Guide: OpenLearning Basics
Guide: Course Appearance & Landing Page
Guide: Content & Activities
Guide: Running Your Course
Guide: Course Quality Review Process
Getting Started
Roles & Permissions
Classes
Creating a Course
Learning Outcomes
Appearance & Branding
Accessibility
Modules & Pages
Groups
Credentials: Badges & Certificates
Miscellaneous
Widgets
What are widgets?
Core Widgets
Quiz Widgets
Beta Widgets
Integration Widgets
Advanced Widgets
Launching Your Course
Going Live
Running a Course
Enrolments
Facilitation
Issuing Badges & Certificates
Statistics & Exports
Troubleshooting
Troubleshooting Tips
Institution Portals
Guide: Getting Started
Guide: Setting up portal's branding and appearance
Guide: Course management under institution portal
Guide: Institution roles and enrolment management
Guide: Qualifications
Guide: Student Data
Integrations
Single Sign On
LTI Consumers (sign on)
LTI Tool Providers (embed or launch tools)
Course Content Integrations
xAPI / LRS (receive data)
Zapier (integrations platform)
OpenLearning APIs (for developers)
Assessments
What Are Assessments?
Assessment Reports
Assessing Students
Latest News
Tags
View all tags
Community
Ask the Community
Ask or answer a question in the community space.
Report an Issue
Help us improve the OpenLearning experience by reporting bugs and issues.
Suggest a Feature
Your suggestions help us spot trends and design for the future. We'll update you if we make something related to your suggestion.
Fixed and Solved Issues
See which issues we've resolved and fixed.
Recent activity
Login
Sign Up
Home
Billing and Plans
Billing & Plans
Community
Ask the Community
Report an Issue
Suggest a Feature
Fixed and Solved Issues
User Support
Getting started
Account Settings
My Profile
Mobile App Tips and Feedback
Learner Support
Choosing Courses
Completing a Course
Credentials, certificates, badges and achievements
Common Issues
Course Design
Course Creator Guides
Guide: OpenLearning Basics
Guide: Course Appearance & Landing Page
Guide: Content & Activities
Guide: Running Your Course
Guide: Course Quality Review Process
Getting Started
Roles & Permissions
Classes
Creating a Course
Learning Outcomes
Appearance & Branding
Accessibility
Modules & Pages
Groups
Credentials: Badges & Certificates
Miscellaneous
Widgets
What are widgets?
Core Widgets
Quiz Widgets
Beta Widgets
Integration Widgets
Advanced Widgets
Launching Your Course
Going Live
Running a Course
Enrolments
Facilitation
Issuing Badges & Certificates
Statistics & Exports
Troubleshooting
Troubleshooting Tips
Institution Portals
Guide: Getting Started
Guide: Setting up portal's branding and appearance
Guide: Course management under institution portal
Guide: Institution roles and enrolment management
Guide: Qualifications
Guide: Student Data
Integrations
Single Sign On
LTI Consumers (sign on)
LTI Tool Providers (embed or launch tools)
Course Content Integrations
xAPI / LRS (receive data)
Zapier (integrations platform)
OpenLearning APIs (for developers)
Assessments
What Are Assessments?
Assessment Reports
Assessing Students
Latest News
Tags
View all tags
OpenLearning