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Common Issues

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How do chat notifications work?
OpenLearning's chat (or direct messaging) feature allows users enroled in the same cohorts to send private messages to one another. Chat can be toggled between two modes:…
- 2 mths ago
- 13
- Common Issues
Why aren't chat messages sending?
OpenLearning Chat enables users to send private messages to one another. When sent messages appear in red, it means they did not successfully go through.…
- 2 mths ago
- 15
- Common Issues
How do I gain 100% completion in a course?
Your progress in a course is tracked by the progress bar at the top right of the screen. This bar starts off white and fills in green the farther along in the course you are.…
- 1 mth ago
- 238
- Common Issues
Why does it still show "incomplete" after I've finished all activities on the page?
There can occasionally be a lag between completing the page and receiving the progress (due to caching). Here’s what you could try: Step 1 Make sure you've completed all activities, e.g.…
- 6 mths ago
- 107 replies
- 625
- 2
- ISA BACOK BINMOHD SALLEH5 days ago
- Common Issues
Who do I contact when I have a course specific query?
If you have an issue or query related to something course specific, such as the learning materials, certificates, activation code or pricing, it is best to contact the course facilitator or…
- 1 mth ago
- 32 replies
- 701
- Alenka PrezeljCustomer Success10 days ago
- Common Issues

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Alenka Prezelj
Customer Success

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Customer Success

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Customer Success