Please enable JavaScript to continue!

Welcome to the OpenLearning Help Community!

Common Issues

Follow

How do chat notifications work?
OpenLearning's chat (or direct messaging) feature allows users enroled in the same cohorts to send private messages to one another. Chat can be toggled between two modes:…
- 4 mths ago
- 19
- Common Issues
Why aren't chat messages sending?
OpenLearning Chat enables users to send private messages to one another. When sent messages appear in red, it means they did not successfully go through.…
- 4 mths ago
- 19
- Common Issues
How do I gain 100% completion in a course?
Your progress in a course is tracked by the progress bar at the top right of the screen. This bar starts off white and fills in green the farther along in the course you are.…
- 3 mths ago
- 250
- Common Issues
Why does it still show "incomplete" after I've finished all activities on the page?
There can occasionally be a lag between completing the page and receiving the progress (due to caching). Here’s what you could try: Step 1 Make sure you've completed all activities, e.g.…
- 8 mths ago
- 113 replies
- 642
- 2
- SuriavarmanCustomer Success1 mth ago
- Common Issues
Who do I contact when I have a course specific query?
If you have an issue or query related to something course specific, such as the learning materials, certificates, activation code or pricing, it is best to contact the course facilitator or…
- 3 mths ago
- 38 replies
- 750
- Alenka PrezeljCustomer Success1 mth ago
- Common Issues

Back to top

Community

Recent activity

Our Customer Success Team can help you with platform-related issues and questions.

Get in touch with us

Get in touch with your course facilitator

Adrian Georgakopoulos
Customer Experience Advocate

Suria Gannason
Customer Experience Advocate

Alenka Prezelj
Customer Success

Omnaya Omar
Customer Success

Jan Marlowe Dauz
Customer Success