Q: I am a learner currently in China, and I'm no longer able to access OpenLearning. What happened?

UPDATE: OpenLearning makes use of Azure Frontdoor, which is Microsoft’s CDN service for any global connection, including China. This service routes OpenLearning website traffic over high-speed fibre connections from within mainland China to the closest point of presence (likely Hong Kong) where the connection is then routed to via the service to the origin Openlearning web servers deployed in Sydney.

At the time of writing, we have not aware of any issues with users connecting from China.

If you are having issues, kindly email our Customer Success team at support@openlearning.com with these details for further assistance;

• Which region you are connecting from
• The type and version of the system you are using (Windows 10, Mac, Android, etc)
• The browser you are using (and if you have tried another with the same results)
• Your network connection details (provider, connection type - wifi, mobile, public hotspot, etc)

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NOTE: Only proceed with the steps below if instructed by the Openlearning Customer Success Team after you've contacted them with the above details.

Please follow the below steps to locate and edit the hosts file on the following systems:

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You will need to add the following entries to the host file

52.187.244.227 www.openlearning.com

52.187.244.227 openlearning.com

13.107.246.39 media.openlearning.com

13.107.246.39 assets.openlearning.com

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Windows

If you are using a Microsoft operating system like Windows 11, Windows 10, Windows 8, Windows 7, and Windows Vista you must run Microsoft Notepad as an administrator.

 

Windows 11, Windows 10 and Windows 8

Use the following instructions if you’re running Windows 11, Windows 10 or Windows 8:

1. Press the Windows key.

2. Type Notepad in the Search field.

3. In the search results, right-click Notepad and select Run as administrator.

4. From Notepad, open the following file:
   C:\Windows\System32\Drivers\etc\hosts

5. Make the necessary changes to the file.
6. Select File > Save to save your changes.

 

Windows 7 and Windows Vista

Use the following instructions if you’re running Windows 7 or Windows Vista:

1. Select Start > All Programs > Accessories.
2. Right-click Notepad and select Run as administrator.
   The Windows needs your permission UAC window appears.
3. Click Continue to grant permission. Notepad opens.
4. In Notepad, select File > Open.
5. In the File name field, enter the following path: C:\Windows\System32\Drivers\etc\hosts
6. Select Open.
7. Make the necessary changes to the file.
8. Select File > Save to save your changes.

 

Windows NT, Windows 2000, and Windows XP

Use the following instructions if you’re running Windows NT, Windows 2000, or Windows XP:

Use the following instructions if you’re running Windows NT, Windows 2000, or Windows XP:

1. Select Start > All Programs > Accessories > Notepad.
2. Select File > Open.
3. In the File name field, enter C:\Windows\System32\Drivers\etc\hosts
4. Select Open.
5. Make the necessary changes to the file.
6. Select File > Save to save your changes.

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Linux

Use the following instructions if you’re running Linux:

1. Open a Terminal window.
2. Enter the following command to open the hosts file in a text editor:
   sudo nano /etc/hosts
3. Enter your root user password if required.
4. Make the necessary changes to the file.
5. Press Control-X.
6. When you are asked if you want to save your changes, enter y.

 

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MacOS X versions 10.0 through 11.x

This section provides instructions for modifying your hosts file if you are running MacOS X 10.0 through 11.x.

MacOS X 10.0 through 10.1.5

Use the following instructions if you’re running MacOS X 10.0 through 10.1.5:

1. Open /Applications/Utilities/NetInfo Manager.
2. To enable editing of the Network Information database (NetInfo), click the padlock icon in the lower-left corner of the window.
3. Enter your administrator user password and select OK.
4. In the second column of the browser view, select the node named machines.
5. In the third column, select the entry named localhost.
6. From the Edit menu, select Duplicate.
   A confirmation alert appears.
7.  Click Duplicate. A new entry named localhost copy appears and its properties are displayed below the browser view.
8. Double-click the value of the ip_address property and enter the IP address of the site host name for e.g. 52.187.244.227
9. Double-click the value of the name property and enter the host name that you want use for e.g. www.openlearning.com
10. Click the serves property and select Delete from the Edit menu.
11. From the File menu, select Save. A confirmation alert appears.
12. Click Update this copy.
13. Repeat steps 6 through 12 for each additional host entry that you want to add.
14. From the NetInfo Manager menu, select Quit. You do not need to restart the computer.

 

MacOS X 10.6 through 11.x

Use the following instructions if you’re running MacOS X 10.6 through 11.x:

1. On your computer, select Applications > Utilities > Terminal to open a Terminal window.

2. Enter the following command in the Terminal window to open the hosts file:
   sudo nano /private/etc/hosts

3. When you are prompted, enter your administrator user password.

4. Edit the hosts file.
   The file contains comments (lines that begin with the # symbol) and some default host name mappings (for example, 127.0.0.1 localhost). Add your new mappings after the default mappings.

5. To save the hosts file, press Control+X.

6. When you are asked if you want to save your changes, enter y.

7. To force your changes to take effect, flush the DNS cache by entering the following command:
   dscacheutil -flushcache