What can I do if facial identity check is not working?
If you are having trouble completing your Facial Identity Check on Openlearning, here are a few troubleshooting tips that will help you resolve the issue:
In order to complete your identity check, your browser will need access permission to use your camera. Getting this permission can be different depending on your device or browser. Please check out the appropriate link for your situation:
Sometimes the issue may be caused by the cache or browser extensions of the specific web browser you're using. Please try using a different browser.
OpenLearning works best with Google Chrome. However, if you're already on Chrome, don't be afraid to try Firefox, Safari, or Edge instead.
If that still doesn't work, please try an incognito (private) browsing window as well.
If you're still having trouble completing your facial identity check, the issue may be your device. Please try using a different device and see if that works for you!