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How do I access the course content?
If you've been enrolled in a course, but aren't sure how to access the content, please check out the short guide below: Click on the tabs in the left-hand navigation menu OpenLearning courses are…
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Why are all of the courses on my course list gone?
In this article Make sure you're logged into the right account A different email address was invited to this course You aren't logged in If you suddenly lose access to your courses and/or can't find…
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Why haven't I received my certificate?
In this article You have not reached 100% completion in the course The certificate is in your spam or other junk folder Your OpenLearning account is under a different email address The course does…
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What do I do when the next button goes to the wrong page?
Are the Next and Back buttons taking you to the incorrect pages in your course? For example, If you're on Page 1, clicking Next will take you to Page 4 instead of Page 2.…
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Why do the images in my course appear broken?
Images can appear broken to some or all members of a course, when the images have been copied+pasted from the text widget of another course. When images are uploaded into a course through the text…
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Why are there lines of code appearing on my landing page?
The Landing Page is the introductory page a learner sees before joining your course. Occasionally when setting up this page, you may find random lines of code appearing on the preview.…
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The course pages aren't loading. What do I do?
In this article Check OpenLearning's status page Try using a different browser Check your internet connectivity Try an Incognito (Private) browser window There are a few different reasons why your…
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Why can't I access my course?
In this article The course is offline The class is closed or it hasn't started yet You are logged in with a different account Your account is deactivated Your email address is unverified There are a…
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What can I do if facial identity check is not working?
In this article... Check to see if your camera has access permission to your browser or application Try a different web browser Try a different device If you are having trouble completing your…
Public documentation regarding troubleshooting.