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How do I subscribe to a Starter or Institution plan?
This article explains how you can subscribe to a self-serve plan. If you prefer to subscribe and pay via invoice, please get in touch with sales@openlearning.com.…
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How do I manage my subscription?
In this article Usage Billing details Change or reactivate a plan Manage users Manage institution Course marketplace This article is relevant for subscription owners and subscription administrators…
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How do I update my plan?
In this article Self-serve partners Partners who pay via the invoice If I update my plan before my subscription renewal date, do I get a refund for the unused months?…
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How to renew or reactivate a canceled self-served subscription?
In this article How to renew or reactivate a subscription/plan When will I get access to my portal and courses when I renew my plan? Partners who pay via the invoice At any point in time,…
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How do I update my payment details?
How do I update my payment details when using: Stripe Braintree Manual payment / Invoice The steps to update your credit card details may depend on the payment gateway.…
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How do I cancel my subscription/plan?
In this article General cancellation information How to cancel a subscription / plan I don't see the option to cancel my plan How to cancel a Teach subscription?…
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How do I switch from a monthly to a yearly subscription (or vice versa)?
In this article What happens when I switch billing cycles prior to my subscription’s renewal date? Pricing calculation example(s): Monthly to Yearly (Australian/International) example Example of how…
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What counts towards my learner usage?
In this article What is learner usage? What is a class? What if a single user is enrolled in multiple classes? What is my usage limit? What if a learner is removed and re-enrols?…
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How do I check how many available educator seats I have?
The number of educator sets under your subscription depends on your plan. For details, please refer to our Pricing page. To check how many educator seats under your subscription are currently taken:…
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How do I set up a paid class and when do I receive course earnings? How do I set up Stripe Connect?
Contents What is a Stripe Connect Account? What are the benefits of a Stripe Connect Account? How do I set up my Stripe Connect Account? How to set up a paid class?…
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Is Stripe Connect available for my country?
What is Stripe Connect? Which countries is Stripe Connect available in? My country is not on the list. Can I still run a paid course on OpenLearning? What is Stripe Connect?…
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Can an organisation pay for course enrolments via invoice?
Sometimes an organisation wants to pay to enrol participants in one or many paid courses via invoice. They might ask you as a course provider, or they may reach out to our OpenLearning Customer…
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How to set up discounted or free learner access for institution members
This feature enables institution members to get discounted or free learner access to institution courses that are otherwise paid for non-members. Step 1 To begin using this feature,…
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How do I access invoices when a learner pays for a course?
Accessing the invoices for course fees depends on whether the payment was self-served through the OL payment gateway, or the invoice was raised manually.…
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Fixed and Solved IssuesSee which issues we've resolved and fixed.
