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Billing & Plans

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How do I subscribe to a Starter or Institution plan? (for Australia / International)
The Starter plan is available globally except for Malaysia and Indonesia. The Institution plan is available globally. For other plans available in Malaysia and Indonesia, please check this article .…
- 4 mths ago
- 4 replies
- 305
- 2
- LEE YEN NEE2 yrs ago
- Billing & Plans
How do I subscribe to a Growth, Pro or Institution plan? (for Malaysia & Indonesia)
The Growth and Pro plans are currently available in Malaysia and Indonesia only. The Institution plan is available globally. For other plans available in other countries, please check this article .…
- 4 mths ago
- 32
- Billing & Plans
How do I manage my subscription?
In this article Usage Billing details Change (or Renew) plan Manage users Manage institution Course marketplace This article is relevant for subscription owners and subscription administrators only.…
- 2 wk ago
- 16
- 1
- Billing & Plans
How do I update my plan?
In this article Self-serve option Personal plan (Braintree) Personal, Starter, Growth, Pro or Institution plan (Stripe payment gateway) Invoice payment option If I update my plan before my…
- 3 mths ago
- 103
- Billing & Plans
How do I switch from a monthly to a yearly subscription (or vice versa)?
In this article What happens when I switch billing cycles prior to my subscription’s renewal date? Pricing calculation example(s): Monthly to Yearly (Australian/International) example Example of how…
- 3 mths ago
- 44
- 1
- Billing & Plans
What counts towards my learner usage?
In this article What is learner usage? What is a class? What if a single user is enrolled in multiple classes? What is my usage limit? What if a learner is removed and re-enrols?…
- 2 mths ago
- 915
- 6
- Billing & Plans
How do I check how many available educator seats I have?
The number of educator sets under your subscription depends on your plan. For details, please refer to our Pricing page. To check how many educator seats under your subscription are currently taken:…
- 2 mths ago
- 18
- 1
- Billing & Plans
How do I update my payment details?
How do I update my payment details when using: Stripe Braintree Manual payment / Invoice The steps to update your credit card details may depend on the payment gateway.…
- 10 mths ago
- 343
- 5
- Billing & Plans
How do I cancel my subscription/plan?
In this article General cancellation information How to cancel a legacy Educator plan How to cancel an Institution plan I don't see the option to cancel my plan How to cancel a Teach subscription?…
- 12 days ago
- 2 replies
- 617
- 2
- Omnaya OmarCustomer Success1 yr ago
- Billing & Plans
How do I set up a paid class and when do I receive course earnings? How do I set up Stripe Connect?
In this article How to set up a paid class What is a Stripe Connect Account? What are the benefits of a Stripe Connect Account? How do I set up my Stripe Connect Account?…
- 1 mth ago
- 8 replies
- 2,396
- 8
- Alenka PrezeljCustomer Success7 mths ago
- Billing & Plans
Is Stripe Connect available for my country?
What is Stripe Connect? Which countries is Stripe Connect available in? My country is not on the list. Can I still run a paid course on OpenLearning? What is Stripe Connect?…
- 7 mths ago
- 140
- Billing & Plans
Can an organisation pay for course enrolments via invoice?
Sometimes an organisation wants to pay to enrol participants in one or many paid courses via invoice. They might ask you as a course provider, or they may reach out to our OpenLearning Customer…
- 5 mths ago
- 1 reply
- 319
- BANIAH BINTI MUSTAM2 yrs ago
- Classes
How do I subscribe to a Personal plan?
OpenLearning’s Personal Plan is a legacy plan that has been discontinued and is no longer available for new subscribers. If you had or have an active subscription to the Personal Plan and have…
- 5 mths ago
- 22 replies
- 713
- 20
- Suriani Binti Hasim2 yrs ago
- Billing & Plans
How do I subscribe to an Educator Plan?
OpenLearning’s Educator Plan is a legacy plan and is discontinued. If you have questions, please contact support@openlearning.com To see what type of subscription plan you have and your subscription…
- 3 wk ago
- 8 replies
- 853
- 3
- Alenka PrezeljCustomer Success2 mths ago
- Billing & Plans
How to set up discounted or free access for institution members
This feature enables institution members to get discounted or free access to institution courses that are otherwise paid for non members. Step 1 To begin using this feature,…
- 7 days ago
- 30
- 1
- Billing & Plans

Welcome to the OpenLearning Help Community!

Help Community

Billing & Plans

How do I subscribe to a Starter or Institution plan? (for Australia / International)

How do I subscribe to a Growth, Pro or Institution plan? (for Malaysia & Indonesia)

How do I manage my subscription?

How do I update my plan?

How do I switch from a monthly to a yearly subscription (or vice versa)?

What counts towards my learner usage?

How do I check how many available educator seats I have?

How do I update my payment details?

How do I cancel my subscription/plan?

How do I set up a paid class and when do I receive course earnings? How do I set up Stripe Connect?

Is Stripe Connect available for my country?

Can an organisation pay for course enrolments via invoice?

How do I subscribe to a Personal plan?

How do I subscribe to an Educator Plan?

How to set up discounted or free access for institution members

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