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Billing & Plans

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How do I subscribe to a Starter or Institution plan? (for Australia / International)
The Starter plan is available globally except for Malaysia and Indonesia. The Institution plan is available globally. For other plans available in Malaysia and Indonesia, please check this article .…
- 7 days ago
- 4 replies
- 261
- 2
- LEE YEN NEE2 yrs ago
- Billing & Plans
How do I subscribe to a Growth, Pro or Institution plan? (for Malaysia & Indonesia)
The Growth and Pro plans are currently available in Malaysia and Indonesia only. The Institution plan is available globally. For other plans available in other countries, please check this article .…
- 7 days ago
- 11
- Billing & Plans
What counts towards my learner usage?
In this article What is learner usage? What is a class? What if a single user is enrolled in multiple classes? What is my usage limit? What if a learner is removed and re-enrols?…
- 5 mths ago
- 685
- 5
- Billing & Plans
How do I update my plan?
In this article Self-serve option Personal plan (Braintree) Personal, Starter, Growth, Pro or Institution plan (Stripe payment gateway) Invoice payment option If I update my plan before my…
- 11 days ago
- 47
- Billing & Plans
How do I switch billing cycles (monthly to yearly)?
In this article Switching from Monthly to Yearly billing cycle Personal Plan (Stripe) Starter Plan (Stripe) Institution Plan (Stripe) A subscription owner (institution plan) with an active…
- 2 mths ago
- 34
- Billing & Plans
How do I update my payment details?
How do I update my payment details when using: Stripe Braintree Manual payment / Invoice The steps to update your credit card details may depend on the payment gateway.…
- 5 mths ago
- 317
- 5
- Billing & Plans
How do I cancel my subscription/plan?
In this article General cancellation information How to cancel a legacy Educator/Personal plan How to cancel a Personal plan How to cancel an Institution plan I don't see the option to cancel my…
- 5 mths ago
- 2 replies
- 569
- 2
- Omnaya OmarCustomer Success1 yr ago
- Billing & Plans
How do I set up a paid class and when do I receive course earnings? How do I set up Stripe Connect?
How to set up a paid class What is a Stripe Connect Account? Benefits of a Stripe Connect Account? How do I set up my Stripe Connect Account? Is Stripe Connect available for my country?…
- 3 mths ago
- 8 replies
- 2,185
- 8
- Alenka PrezeljCustomer Success3 mths ago
- Billing & Plans
Is Stripe Connect available for my country?
What is Stripe Connect? Which countries is Stripe Connect available in? My country is not on the list. Can I still run a paid course on OpenLearning? What is Stripe Connect?…
- 3 mths ago
- 123
- Billing & Plans
Can an organisation pay for course enrolments via invoice?
Sometimes an organisation wants to pay to enrol participants in one or many paid courses via invoice. They might ask you as a course provider, or they may reach out to our OpenLearning Customer…
- 1 mth ago
- 1 reply
- 295
- BANIAH BINTI MUSTAM2 yrs ago
- Classes
How do I subscribe to a Personal plan?
OpenLearning’s Personal Plan is a legacy plan that has been discontinued and is no longer available for new subscribers. If you had or have an active subscription to the Personal Plan and have…
- 1 mth ago
- 22 replies
- 706
- 20
- Suriani Binti Hasim1 yr ago
- Billing & Plans
How do I subscribe to an Educator Plan?
OpenLearning’s Educator Plan is a legacy plan and is discontinued for new subscribers. If you have a subscription to an Educator Plan and have questions, please contact support@openlearning.…
- 5 mths ago
- 6 replies
- 828
- 3
- LEE YEN NEE2 yrs ago
- Billing & Plans

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