How do I update my plan?
At any point in time, you may want to update your subscription to a higher or lower-tier plan. The process differs based on the plan you’re on.
If you’re unsure which plan you’re on, you can go to the Manage subscriptions page and click on Billing details to see your current subscription plan type.
Self-serve partners
Step 1
Click on the profile icon (top-right corner of the page) and then click on Manage subscriptions.
Step 2
On the next page, click on Change Plan.
Step 3
On the next page, click on Update plan.
Step 4
On the Update your plan page, scroll down to the Plans Available list and select Monthly or Yearly billing cycle.
Step 5
Select the corresponding plan you wish to change into by clicking on Continue.
Note: The example below is in US dollars.
Step 6
On the next page, click on the Confirm button to complete your plan change request.
Partners who pay via the invoice
If you are paying by invoice and you would like to update your plan and its usage limit, please contact our Customer Success team at support@openlearning.com
If I update my plan before my subscription renewal date, do I get a refund for the unused months?
No, but you do get credit. When you switch plans before the subscription renewal date, the amount you'll be required to pay will be prorated based on the number of days (monthly subscription) or months (annual subscription) left in your current subscription.
The unused period from the current billing cycle will be converted to prorated credits, which will then be used to cover a part of the new plan's prorated charge on the day the switch is initiated.
The rest of the amount due (if subscribing to a larger plan) will be paid using your nominated payment method.
How to switch from a monthly subscription to an annual one (or vice versa)
Kindly check our article on How to switch billing cycles (monthly to yearly)? for guidance.
FAQ / Troubleshooting
"My credit card has expired. / I need to update my credit card information. How do I do that?"
Kindly refer to our article on How to update my payment details? for the step-by-step instructions.
"My payment has failed, but I was still charged."
Kindly send a copy of your transaction receipt/details to support@openlearning.com for investigation.
"The payment was successful, but my plan has not been updated."
Please send a copy of your transaction receipt/details to support@openlearning.com for investigation.
"I am unable to add additional educators/learners after updating my subscription."
You can email our Customer Success team at support@openlearning.com for assistance.