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Supported file extensions
All files that are uploaded in Openlearning needs to adhere to a mime type and extension whitelist which excludes any executable file types (binaries, scripts, etc.…
updated
1 yr ago
3,014
11
Troubleshooting Tips
How to convert your video to the right format for faster upload?
Contents How to convert videos More information OpenLearning video criteria How to convert a video using Handbrake Technical details on the supported video upload codecs How to convert videos Before…
updated
1 yr ago
5
replies
1,363
2
Last reply
Alenka Prezelj
Customer Success
1 yr ago
Troubleshooting Tips
Minimum system requirements for maximising your OpenLearning experience
To maximise your OpenLearning experience, we recommend that you adhere to the following system requirements: Operating systems Recommended: Windows 10, MacOS Mojave and above, iOS 9.…
updated
1 yr ago
1
reply
443
1
Last reply
Robert McIntosh
4 yrs ago
Troubleshooting Tips
Why is there an error message when learners try to access my course?
When prospective learner visits your course, they are directed to your course landing page and given the option to enrol. On some occasions, learners can be greeted with an error message instead.…
updated
1 yr ago
66
Troubleshooting Tips
Why do the images in my course appear broken?
Images can appear broken to some or all members of a course, when the images have been copied+pasted from the text widget of another course. When images are uploaded into a course through the text…
updated
1 yr ago
96
Troubleshooting Tips
What do I do when the next button goes to the wrong page?
Are the Next and Back buttons taking you to the incorrect pages in your course? For example, If you're on Page 1, clicking Next will take you to Page 4 instead of Page 2.…
updated
1 yr ago
1
reply
148
1
Last reply
John Marshman
1 yr ago
Troubleshooting Tips
Why isn't the next button appearing at the end of a module?
When the Next navigation button doesn't appear on the last page of a module, it's highly likely that your course is set to "self-paced." When a course is "self-paced,…
updated
1 yr ago
252
Troubleshooting Tips
Why won't my file upload into the file widget?
If you're having trouble uploading a file into the file widget, the problem is most likely the file name. File names cannot include any symbols or characters and must consist of numbers and/or…
updated
1 yr ago
1
reply
188
2
Last reply
Fatimah Hapiz
4 yrs ago
Troubleshooting Tips
Why are there lines of code appearing on my landing page?
The Landing Page is the introductory page a learner sees before joining your course. Occasionally when setting up this page, you may find random lines of code appearing on the preview.…
updated
1 yr ago
41
Troubleshooting Tips
"This page isn't working" message. How do I troubleshoot?
When learners click the Join Now button on the course landing page, sometimes they will see the following error message: This is typically the result of some course settings not being completed…
updated
1 yr ago
87
Troubleshooting Tips
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Home
Billing and Plans
Billing & Plans
Community
Ask the Community
Report an Issue
Suggest a Feature
Fixed and Solved Issues
User Support
Getting started
Account Settings
My Profile
Mobile App Tips and Feedback
Learner Support
Choosing Courses
Completing a Course
Credentials, certificates, badges and achievements
Common Issues
Course Design
Course Creator Guides
Guide: OpenLearning Basics
Guide: Course Appearance & Landing Page
Guide: Content & Activities
Guide: Facilitating Your Course
Guide: Course Quality Review Process
Getting Started
Roles & Permissions
Classes
Creating a Course
Learning Outcomes
Appearance & Branding
Accessibility
Modules & Pages
OpenLearning AI Assistant
Groups
Credentials: Badges & Certificates
Miscellaneous
Widgets
What are widgets?
Core Widgets
Quiz Widgets
Beta Widgets
Integration Widgets
Advanced Widgets
Launching Your Course
Going Live
Running a Course
Enrolments
Facilitation
Issuing Badges & Certificates
Statistics & Exports
Troubleshooting
Troubleshooting Tips
Institution Portals
Guide: Getting Started
Guide: Setting up portal's branding and appearance
Guide: Course management under institution portal
Guide: Institution roles and enrolment management
Guide: Qualifications
Guide: Student Data
Integrations
Single Sign On
LTI Consumers (sign on)
LTI Tool Providers (embed or launch tools)
Course Content Integrations
xAPI / LRS (receive data)
Zapier (integrations platform)
OpenLearning APIs (for developers)
Assessments
What Are Assessments?
Assessment Reports
Assessing Students
Latest News
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