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Supported file extensions
All files that are uploaded in Openlearning needs to adhere to a mime type and extension whitelist which excludes any executable file types (binaries, scripts, etc.…
- updated 1 yr ago
- 3,014
- 11
- Troubleshooting Tips
How to convert your video to the right format for faster upload?
Contents How to convert videos More information OpenLearning video criteria How to convert a video using Handbrake Technical details on the supported video upload codecs How to convert videos Before…
- updated 1 yr ago
- 5replies
- 1,363
- 2
- Last replyAlenka PrezeljCustomer Success1 yr ago
- Troubleshooting Tips
Minimum system requirements for maximising your OpenLearning experience
To maximise your OpenLearning experience, we recommend that you adhere to the following system requirements: Operating systems Recommended: Windows 10, MacOS Mojave and above, iOS 9.…
- updated 1 yr ago
- 1reply
- 443
- 1
- Last replyRobert McIntosh4 yrs ago
- Troubleshooting Tips
Why is there an error message when learners try to access my course?
When prospective learner visits your course, they are directed to your course landing page and given the option to enrol. On some occasions, learners can be greeted with an error message instead.…
- updated 1 yr ago
- 66
- Troubleshooting Tips
Why do the images in my course appear broken?
Images can appear broken to some or all members of a course, when the images have been copied+pasted from the text widget of another course. When images are uploaded into a course through the text…
- updated 1 yr ago
- 96
- Troubleshooting Tips
What do I do when the next button goes to the wrong page?
Are the Next and Back buttons taking you to the incorrect pages in your course? For example, If you're on Page 1, clicking Next will take you to Page 4 instead of Page 2.…
- updated 1 yr ago
- 1reply
- 148
- 1
- Last replyJohn Marshman1 yr ago
- Troubleshooting Tips
Why isn't the next button appearing at the end of a module?
When the Next navigation button doesn't appear on the last page of a module, it's highly likely that your course is set to "self-paced." When a course is "self-paced,…
- updated 1 yr ago
- 252
- Troubleshooting Tips
Why won't my file upload into the file widget?
If you're having trouble uploading a file into the file widget, the problem is most likely the file name. File names cannot include any symbols or characters and must consist of numbers and/or…
- updated 1 yr ago
- 1reply
- 188
- 2
- Last replyFatimah Hapiz4 yrs ago
- Troubleshooting Tips
Why are there lines of code appearing on my landing page?
The Landing Page is the introductory page a learner sees before joining your course. Occasionally when setting up this page, you may find random lines of code appearing on the preview.…
- updated 1 yr ago
- 41
- Troubleshooting Tips
"This page isn't working" message. How do I troubleshoot?
When learners click the Join Now button on the course landing page, sometimes they will see the following error message: This is typically the result of some course settings not being completed…
- updated 1 yr ago
- 87
- Troubleshooting Tips

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