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Whitelisted / Supported file extensions
In this article.. MEDIA WHITELIST TEXT_WHITELIST MALWARE_CHECK_WHITELIST Troubleshooting upload issues All files uploaded to OpenLearning must comply with a MIME type and extension whitelist.…
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How to convert your video to the right format for faster upload?
Contents How to convert videos More information OpenLearning video criteria How to convert a video using Handbrake Technical details on the supported video upload codecs How to convert videos Before…
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Minimum system requirements for maximising your OpenLearning experience
To maximise your OpenLearning experience, we recommend that you adhere to the following system requirements: Operating systems Recommended: Windows 10, MacOS Mojave and above, iOS 9.…
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Why is there an error message when learners try to access my course?
When prospective learner visits your course, they are directed to your course landing page and given the option to enrol. On some occasions, learners can be greeted with an error message instead.…
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Why do the images in my course appear broken?
Images can appear broken to some or all members of a course, when the images have been copied+pasted from the text widget of another course. When images are uploaded into a course through the text…
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What do I do when the next button goes to the wrong page?
Are the Next and Back buttons taking you to the incorrect pages in your course? For example, If you're on Page 1, clicking Next will take you to Page 4 instead of Page 2.…
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Why isn't the next button appearing at the end of a module?
When the Next navigation button doesn't appear on the last page of a module, it's highly likely that your course is set to "self-paced." When a course is "self-paced,…
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Why won't my file upload into the file widget?
If you're having trouble uploading a file into the file widget, the problem is most likely the file name. File names cannot include any symbols or characters and must consist of numbers and/or…
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Why are there lines of code appearing on my landing page?
The Landing Page is the introductory page a learner sees before joining your course. Occasionally when setting up this page, you may find random lines of code appearing on the preview.…
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"This page isn't working" message. How do I troubleshoot?
When learners click the Join Now button on the course landing page, sometimes they will see the following error message: This is typically the result of some course settings not being completed…
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Ask the CommunityAsk or answer a question in the community space.
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Report an IssueHelp us improve the OpenLearning experience by reporting bugs and issues.
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Suggest a FeatureYour suggestions help us spot trends and design for the future. We'll update you if we make something related to your suggestion.
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Suggest an App for the App MarketplaceWe value your input and love hearing your ideas about apps that will extend the functionality of our platform for you. Please keep in mind that this board is primarily for collecting interest and gauging user preferences. While we strive to consider all suggestions, it's important to note that we may not be able to implement every idea.
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Fixed and Solved IssuesSee which issues we've resolved and fixed.
