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What is multi-factor authentication? How do I set it up?
In this article What is multi-factor authentication? How do I set up MFA? How do I turn off MFA? How do I create a new emergency recovery key? How do I ensure my account is secure when I sign in to…
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How do I create an OpenLearning account?
To create an OpenLearning account (profile), please follow the steps below: Step 1 Go to our website, https://www.openlearning.com Step 2 Click Log in on the top right.…
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Customising notifications for course-related social activities
In this article Default personal notification settings How to customise Personal Notification Settings How do I opt-out from receiving notifications on items that I've liked?…
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How do I reset my password?
If you have forgotten your password, you can reset it by following these steps. Step 1 Go to https://www.openLearning.com and click on Log in. Step 2 On the login page, click Forgot password.…
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How do I verify my email address?
In this article How do I verify my email address? I can't find the verification email! I can't find the verification email because I registered with an incorrect address!…
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How do I update my email address?
How to change your email address Step 1 Go to your Account Settings. Step 2 Click on the Change primary email address link. Step 3 Enter your new email address and your current account password and…
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How do I add and set a secondary email as primary email?
In this article How to add a secondary email address Email address is correct, but I did not receive the verification email. Email address is incorrect or spelled wrong.…
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How do I deactivate or reactivate my account?
Deactivating your account Reactivating your account Deactivating your account will make you no longer active on OpenLearning and your profile will not be visible to anyone.…
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How do I change my account's email address when it says it is already in use?
When trying to change your account's email address you might encounter an error message claiming that the new email address is already in use. This means you have registered this email address with…
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How do email and platform notifications work?
In this article Notification type Platform notifications (topbar) Immediate email Daily Email Digest Weekly digest Notifications are used to let users know when an activity has taken place in their…
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How do I enable chat (or direct messaging)?
In this article What is OpenLearning chat? How can I use the chat? Send a message from someone's profile page Send a message to users who are currently online I don't see a chat window.…
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Giving email permission to institutional course providers on OpenLearning
Why do learners need to provide email permission? How do learners provide email permission? How do learners withdraw email permission? All learners joining a course from an institution via the…
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Password complexity requirements
What are the password requirements? OpenLearning enforces passwords that are a minimum of 8 characters, and a maximum of 64 characters. Passwords must contain at least one character from one of the…
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Deleting your OpenLearning account
To access our service, you must create an account on the platform. This applies to both learners and educators. Deleting your account is a permanent action that will also remove;…
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The OpenLearning top bar icons
In this article What is the top bar? Institutions Courses Course notifications (the Bell icon) User drop-down menu (the Profile icon) Platform language icon What is the top bar?…
Content aside
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Ask the CommunityAsk or answer a question in the community space.
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Report an IssueHelp us improve the OpenLearning experience by reporting bugs and issues.
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Suggest a FeatureYour suggestions help us spot trends and design for the future. We'll update you if we make something related to your suggestion.
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Suggest an App for the App MarketplaceWe value your input and love hearing your ideas about apps that will extend the functionality of our platform for you. Please keep in mind that this board is primarily for collecting interest and gauging user preferences. While we strive to consider all suggestions, it's important to note that we may not be able to implement every idea.
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Fixed and Solved IssuesSee which issues we've resolved and fixed.
