I've lost my device with the authenticator app installed. How do I set up MFA on my new device?

If you are already logged in to the platform

Step 1

Go to your Account settings.

Step 3

Turn off MFA using the Emergency Recovery Key that you have saved previously.

Follow the instructions on how to turn off MFA here.

Step 4

Enable MFA again on your new device and authenticator app. Follow instructions on how to set up MFA here.

If you are not logged in 

Step 1

On the log-in pop-up, enter your username and password.

Step 2

On the "Confirm your identity" pop-up, click on Can't access authenticator.

Step 3

Enter your Emergency Recovery Key that you've saved in a safe place when you initially set up MFA . This confirms your identity.

 Emergency Recovery Key is case-sensitive!

Step 4

A new Emergency Recovery Key is created for you. Save it in a secure location.

Step 5

Go to your Account settings.

Step 6

Turn off MFA using the new Emergency Recovery Key created from Step 4.

Follow the instructions on how to turn off MFA here.

Step 4

Set up MFA again on your new device and authenticator app. Follow instructions on how to set up MFA here.

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