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What can I do if facial identity check is not working?
In this article... Check to see if your camera has access permission to your browser or application Try a different web browser Try a different device If you are having trouble completing your…
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How do I access the course content?
If you've been enrolled in a course, but aren't sure how to access the content, please check out the short guide below: Click on the tabs in the left-hand navigation menu OpenLearning courses are…
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Why haven't I received my certificate?
In this article You have not reached 100% completion in the course The certificate is in your spam or other junk folder Your OpenLearning account is under a different email address The course does…
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Why are all of the courses on my course list gone?
In this article Make sure you're logged into the right account A different email address was invited to this course You aren't logged in If you suddenly lose access to your courses and/or can't find…
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Why can't I access my course?
In this article The course is offline The class is closed or it hasn't started yet You are logged in with a different account Your account is deactivated Your email address is unverified There are a…
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The course pages aren't loading. What do I do?
In this article Check OpenLearning's status page Try using a different browser Check your internet connectivity Try an Incognito (Private) browser window There are a few different reasons why your…
Content aside
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Ask the CommunityAsk or answer a question in the community space.
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Report an IssueHelp us improve the OpenLearning experience by reporting bugs and issues.
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Suggest a FeatureYour suggestions help us spot trends and design for the future. We'll update you if we make something related to your suggestion.
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Suggest an App for the App MarketplaceWe value your input and love hearing your ideas about apps that will extend the functionality of our platform for you. Please keep in mind that this board is primarily for collecting interest and gauging user preferences. While we strive to consider all suggestions, it's important to note that we may not be able to implement every idea.
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Fixed and Solved IssuesSee which issues we've resolved and fixed.
