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unable to complete the course. Stuck at 98%

unable to complete the course. Stuck at 98% 

25 replies

null
    • Customer Success Team
    • Omnaya_Omar
    • 3 yrs agoTue, June 8, 2021 at 1:31 PM UTC
    • Reported - view

    Hi Lokesh! Thanks for getting in touch. It seems the page that you have not fully completed is this one: https://www.openlearning.com/courses/strategic-management-in-the-context-of-organizational-evolution/chapter_2_tests/?cl=1

    Since completing this page involves not only picking answers but also selecting "check" or "submit" next to each individual activity, it's easy to accidentally miss one!

    Could you please go through this page again very carefully and make sure you have:

    1. Chosen an answer for each question.
    2. Selected Submit or Check (whichever is applicable) next to each question.

    Please let me know if you need further assistance!

      • Lokesh_Kumar
      • 3 yrs agoWed, June 9, 2021 at 3:54 AM UTC
      • Reported - view

      Omnaya Omar Done, thanks, but on the issues certificate, there is a signature or stamp missing see the attachment,,i tried redownload,refresh login again but every time this error appeared  

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs agoWed, June 9, 2021 at 1:55 PM UTC
      • Reported - view

      Lokesh Kumar Congrats on completing your course! I have sent an email to your course staff regarding the signature issue. I will let you know as soon as I hear back from them.

      • Lokesh_Kumar
      • 3 yrs agoWed, June 9, 2021 at 4:14 PM UTC
      • Reported - view

      Omnaya Omar Ok waiting,, bcz without signature certificate is nothing 

      • Lokesh_Kumar
      • 3 yrs agoThu, June 10, 2021 at 5:04 PM UTC
      • Reported - view

      Omnaya Omar What about my certificate Sir?

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs agoThu, June 10, 2021 at 5:33 PM UTC
      • Reported - view

      Lokesh Kumar Hi Lokesh! We have not yet heard back from your course admin. I have checked in the course and there has not yet been an update. I will send them another email for you.

      • Lokesh_Kumar
      • 3 yrs agoFri, June 11, 2021 at 3:37 AM UTC
      • Reported - view

      Omnaya Omar Thank you so much sir for your effort. I am still waiting for my correct certificate, please update me. Thanks

      • Lokesh_Kumar
      • 3 yrs agoFri, June 11, 2021 at 6:49 AM UTC
      • Reported - view

      Lokesh Kumar Sorry Mam🙂 , not sir, I saw your profile pick then I came to know that you are a girl

      • Lokesh_Kumar
      • 3 yrs agoSat, June 12, 2021 at 11:23 AM UTC
      • Reported - view

      Omnaya Omar How long I have to wait for my certificate issue?

      • ronsilvosa
      • 3 yrs agoSun, June 13, 2021 at 7:26 AM UTC
      • Reported - view

      Lokesh Kumar Hi, we are still waiting for the course administrators to get back to us regarding the certificate of completion. Thank you for your continued patience and understanding.

      • Lokesh_Kumar
      • 3 yrs agoThu, June 17, 2021 at 4:04 AM UTC
      • Reported - view

      Ronald Silvosa please tell me on which date and year I will remind you about my concern again, I think nothing is going to happen about this issue.

      • Lokesh_Kumar
      • 3 yrs agoThu, June 17, 2021 at 4:04 AM UTC
      • Reported - view

      Lokesh Kumar please tell me on which date and year I will remind you about my concern again, I think nothing is going to happen about this issue.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs agoThu, June 17, 2021 at 9:03 AM UTC
      • Reported - view

      Lokesh Kumar Hi Lokesh! I understand this is frustrating. Unfortunately, despite contacting the course staff multiple times, we haven't heard back and they haven't fixed the issue yet. Rest assured, we will do our best to get this matter solved.

      We appreciate your patience. :)

      PS. No need to remind Ron next year about this, but we do love Christmas cards. 😄🎄 

      • Lokesh_Kumar
      • 3 yrs agoThu, June 17, 2021 at 2:35 PM UTC
      • Reported - view

      Alenka Prezelj Finally Customer care admit that this matter will not going to resolved.   

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs agoThu, June 17, 2021 at 2:46 PM UTC
      • Reported - view

      Lokesh Kumar No need to be so pessimistic! :)

      Just FYI, we are only the platform where this course is hosted. We didn't create the course and we don't facilitate it. The course is run by RUDN University and we have contacted their staff on your behalf, as mentioned above. We will let you know when the issue is resolved.

      Thank you for your patience, we really appreciate it.

      • Lokesh_Kumar
      • 3 yrs agoThu, June 17, 2021 at 3:37 PM UTC
      • Reported - view

      Alenka Prezelj Lets see ,how long

      • Lokesh_Kumar
      • 3 yrs agoThu, June 24, 2021 at 4:43 PM UTC
      • Reported - view

      Lokesh Kumar Any update,, would you please send me a sample certificate 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs agoFri, June 25, 2021 at 6:54 AM UTC
      • Reported - view

      Lokesh Kumar Hi Lokesh, we have reached out to the RUDN University two more times since, but unfortunately, they still haven't uploaded the signature.

      • Lokesh_Kumar
      • 3 yrs agoSat, June 26, 2021 at 3:39 AM UTC
      • Reported - view

      Alenka Prezelj 🥺

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs agoMon, June 28, 2021 at 9:20 AM UTC
      • Reported - view

      Lokesh Kumar Hi Lokesh! Great news, the course staff has uploaded the signature, a new certificate has been generated for you!

      Hope this helps!

      • Lokesh_Kumar
      • 3 yrs agoMon, June 28, 2021 at 1:11 PM UTC
      • Reported - view

      Alenka Prezelj Yah ! checked it, Signature is visible now thanksss. . Thank you very much for your effort.❤️

    • Veronika_Ebbelaar
    • 3 yrs agoSat, June 26, 2021 at 1:18 PM UTC
    • Reported - view

    I am stuck at 97% - it think I haven't done the Welcome module - I have! 

      • Lokesh_Kumar
      • 3 yrs agoSat, June 26, 2021 at 2:20 PM UTC
      • Reported - view

      Veronika Ebbelaar dont waste your time....no signature available on the issued certificate , after completing the course 

      • ronsilvosa
      • 3 yrs agoSun, June 27, 2021 at 3:30 AM UTC
      • Reported - view

      Lokesh Kumar Hi Lokesh, we're really sorry for the inconvenience. However, Veronika is actually enrolled on a different course.

      Veronika Ebbelaar I will respond to the thread that you have created and continue to assist you there. Thank you.

    • ASWIN_RAJA_R
    • 1 yr agoThu, February 1, 2024 at 2:57 PM UTC
    • Reported - view

    Hi could not get the certificate of completion, stuck at 91%

Content aside

  • Status Solved
  • 1 yr agoThu, February 1, 2024 at 2:57 PM UTCLast active
  • 25Replies
  • 357Views
  • 6 Following