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My course is connected to the wrong email address

My course is connected to the wrong email address, which prevents me from being subject to emails sent by the tutor. I register openlearning used SSO from UNSW moodle.However, probably due to some browser settings, my registered email address was incorrectly stripped of the number after the person's name. This wrong email address is recognised by the system as valid, but this prevents my openlearning from sending messages to my correct email address. And I can't change this tied email address because I logged in via sso without going through the process of setting a password, and I also can't reset my password because I can't receive emails.
How can I fix this problem, although it is working fine at the moment, I am worried that it will cause unnecessary trouble in future studies.

5 replies

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    • Karen_Diaz
    • 8 days ago
    • Reported - view

    Hi  ,
    Thanks for getting in touch.
    Could you please share the course link or the course name?
    Many thanks.

      • Hao_Wang
      • 8 days ago
      • Reported - view
      • Karen_Diaz
      • 8 days ago
      • Reported - view

      Hi  ,

      Thank you for your prompt response. We appreciate you bringing this to our attention.

      Upon further checking, It seems that we've already looked into the issue you raised in your previous email. To help us further investigate, please provide the additional details we requested in your original email.

      We look forward to your message.

      • Hao_Wang
      • 7 days ago
      • Reported - view

      Unfortunately, in the previous feedback, I misinterpreted the meaning of the preferred email on the page. and therefore I provided the openlearning account email, which was the incorrect email that did not contain a number. As a result I was unable to receive subsequent feedback. My correct preferred email should be hao.wang26@student.unsw.edu.au

      • Karen_Diaz
      • 7 days ago
      • Reported - view

      Hi ,
      We’ve responded to you via email. Please reply directly to that email. Thank you.

Content aside

  • 7 days agoLast active
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