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OL APP Not Working

The Open Learning App appears to be down. Won't load my courses, won't refresh, won't allow me to post a problem. Had to revert to the desktop version. 

 

I know that a colleague is also experiencing the same issue.

 

I am a course leader and was going to use the APP as part of the class. Please let me know if the problem is likely to be an ongoing issue.

 

Max

4 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 6 yrs ago
    • Reported - view

    Hi Max! We're very sorry for the inconvenience! Could you please tell me if you are using Android or iOS app? Also, have you downloaded the latest version?

    • Max_Theseira
    • 6 yrs ago
    • Reported - view

    Hi Alenka - its iOS and ver 1.1.0 (build 24).

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 6 yrs ago
      • Reported - view

      Max Theseira Hi Max! Could you please share some more information on what kind of issues are you experiencing? e.g. you mentioned you wanted to post a problem. Do you mean you are trying to edit the course via the app?

    • Max_Theseira
    • 6 yrs ago
    • Reported - view

    Alenka,  Basically my courses wouldn't load.   The app opened but the courses were not on the app even though I was logged in.   The reference to 'post a problem' - related to being able to log an technical issue - I had to go to my desktop in order to log the issue that you picked up.     

    Anyhow, I have updated the app to the latest version and logged in again and the courses are now loading. So perhaps it was to do with an old version of the APP. 

    Seems to be working now. Thanks, Max

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  • Status Solved
  • 6 yrs agoLast active
  • 4Replies
  • 130Views
  • 2 Following