Cancelled Subscription but still getting charged
I cancelled by account about two and a half months ago but I'm still being charged for this service. Can you please assist?
Hi Barry, Thank you for letting us know. Our team is looking into this right now, and someone will be in touch with you shortly. Thank you for your patience!
Hi Barry Jeter ! You should have received an email from me about this around 10 days ago, which I'll shoot through to you again in case you missed it. We discovered a temporary glitch in our educator account cancellation's timing, which meant a couple of our users were charged an additional month in error.
We're really sorry about that! We have refunded you this incorrect charge.
I'll contact you as well via email, but let me know if you have any questions!