How to use the Learner Survey Builder app?

updated 7 mths ago

You will need to have an institution administrator role to be able to use the Learner Builder Survey app.

What is a Learner Survey Builder app?

Learner Survey Builder is an app that is available in the app marketplace within the Institution settings. It can be used to create a survey for the learners who have just joined your institution.

When to use the Learner Survey Builder app?

It's used when you need to get extra data from the learners for any requirements that you might have in your institution's policy.

Are there any extra charges to use this app?

The Learner Survey Builder app is free to use with no additional charges.

How many times must the learners fill out the survey?

The learners will need to fill out the survey only once. If the survey is not fully completed, the learner will be prompted to fill out the survey every time they are accessing any courses within the institution.

How to add the Learner Survey Builder app?

Before you could use the Learner Survey Builder app, it needs to be added to your institution from the App Marketplace.

Step 1

Go to Institution settings for the institution that you want to set the Learner Survey Builder app.

Step 2

Go to Settings > App Marketplace.

Step 3

Click on the Learner Survey Builder app.

Step 4

Click on the Connect App button.

Step 5

The app is now connected and ready to be used now.

How do I create a new survey?

Step 1

Once the app is connected, click on the Learner Survey Builder app again in Institution settings > Settings > App Marketplace.

Step 2

Now you are able to see the Go to App button. Click on the button to proceed.

Step 3

Under the View survey tab, click on the Create a survey button to create a new survey.

Step 4

Fill in the survey content based on your requirements and then click Save.

If you need guidance on how to use the Survey Editor, please refer to the documentation below:

End-User Documentation for Survey Creator

Step 5

The newly created survey appears on your list which you could edit or delete later on.

How do I change the display order of the survey?

By default, the survey will only be shown to the learners the first time when they access any courses in the institution. However, you can now choose to display the survey before the payment form if the learner is joining a paid class from the course landing page.

Step 1

Go to Institution settings > Settings > App Marketplace, click the Go to App button in the Learner Survey Builder app.

Step 2

On the existing survey that you would like to edit, click on the Action dropdown menu and then select Settings.

Step 3

Tick the checkbox Display the survey before payment and click Save.

How do I edit the Learner Survey?

Step 1

Go to Institution settings > Settings > App Marketplace, click the Go to App button in the Learner Survey Builder app.

Step 2

On the existing survey that you would like to edit, click on the Action dropdown menu and then select Edit.

Step 3

Edit the survey content and then click Save changes.

Step 4

You will be prompted with the option if you would like to ask the learner to redo the survey.

If you click Yes, the learner will be prompted to refill the survey the next time he/she is accessing any of the courses in your institution portal again.

How do I export the Learner Survey ?

Step 1

From Settings > App Marketplace, click the Go to App button in the Learner Survey Builder app.

Step 2

Click on the Create export tab.

Step 3

Fill in the export name, filter, date range, and select the export format. You could tick anonymise learner responses to specify identifier fields.

Once you have filled in the detail, click Export.

Step 4

Click on the Download link on the export name that you've just created once it's ready.

How does a learner view the Learner Survey?

Step 1

If the learner hasn't filled in this survey before, they will be prompted to fill in the survey the first time when they access any of the courses in your institution portal OR before making the payment for a paid course (depending on the survey settings).