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Audio files

varvaner

I have several times, in different courses, had problems with audio files. I upload them and everything seems fine, no error message. But the time coding is 00:00 and there is nothing to listen to. The file of course works when I play it on my computer :) 

12 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 3 yrs ago
    • Reported - view

    Hi Hannah, can you please share the link to one of such pages? I'd be happy to look into this for you.

      • Hannah_Rio_Kindbom.1
      • 3 yrs ago
      • Reported - view

      Alenka Prezelj Thank you :) https://www.openlearning.com/courses/finn-matro/1613309079043/planera_r_relse/?cl=1

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs ago
      • Reported - view

      Hannah Rio Kindbom Hi Hannah! I'm stepping in on Alenka's behalf. Thank you so much for providing a link! We were able to replicate your issue and have forwarded the info to our development team. We will let you know as soon as we have an update from them. Your patience is much appreciated :)

    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 3 yrs ago
    • Reported - view

    Hi Hannah Rio Kindbom I've just sent you an email. Please check. :)

      • Hannah_Rio_Kindbom.1
      • 3 yrs ago
      • Reported - view

      Alenka Prezelj Will try it out asap, thank you! :) 

      • Hannah_Rio_Kindbom.1
      • 3 yrs ago
      • Reported - view

      Alenka Prezelj Hi, I'm having the same issue again, with another audio file. Now on this page: https://www.openlearning.com/courses/finn-matro/b_r_tankarna_med_dig/?cl=1

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      Hannah Rio Kindbom Oh no! Can you send the file for our testing?

      • Hannah_Rio_Kindbom.1
      • 3 yrs ago
      • Reported - view

      Alenka Prezelj Attached :)

      Lägg märke till tankar
      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      Hannah Rio Kindbom Hey Hannah, not sure why it didn't work before, it works now. Please refresh the page and you'll now see the file I uploaded for you.

      • Hannah_Rio_Kindbom.1
      • 3 yrs ago
      • Reported - view

      Alenka Prezelj Nice but also annoying 😂 This happens to me from time to time, even if I try several times and with new widgets

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      @Hannah Rio Kindbom I can surely understand that. :( It's very odd though as I'm not able to replicate it. After uploading the file, did you wait a bit for the file to finish processing before you clicked Play?

      • Hannah_Rio_Kindbom.1
      • 3 yrs ago
      • Reported - view

      Alenka Prezelj Usually when it happens there is no "The audio will be available when processing has finished."-message. It just turns right into the black play list instead of the light grey one, but with 00:00 for time.

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Content aside

  • Status Solved
  • 3 yrs agoLast active
  • 12Replies
  • 34Views
  • 3 Following