Issue with Incomplete Activity Despite Completion

Faye_Panlilio
2 mths ago
10replies

Hi there,

I recently completed all the activities in a course, but the platform still indicates that one activity is incomplete (98% done). I’ve double-checked and am certain I’ve completed it, so I’m wondering if this might be a system bug or if there’s something I may have missed.

Could you kindly look into this and let me know how to resolve it? I’d appreciate your assistance.

Here's the link: https://www.openlearning.com/onboarding/courses/learning-design-basics/design_awesome_activities/?cl=1#block-blockpage-component-627cce78616ee3766eac722a

Thank you!

- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 wk ago
- Reported - view
Hi Faye,

Apologise for the delay in responding.

I can see you've achieved 100% completion, so I believe this is no longer an issue. Please let us know if you have any other questions.

Many thanks.
- Yendy_Cao
- 6 days ago
- Reported - view
I am having the same issue with the course that I am doing too
- Karen_Diaz
  
  6 days ago
  
  Reported - view
  Hi ,
  Thanks for reaching out.
  May we confirm which course are you referring to? Could you please share the course link so we can take a look?
- Yendy_Cao
  
  6 days ago
  
  Reported - view
  I am studying in course Audit Your Environmental Management System https://wsu.pgx.edu.au/courses/audit-your-environmental-management-system/?cl=1
- Karen_Diaz
  
  6 days ago
  
  Reported - view
  Thanks for sharing the course link. We've been able to replicate the issue in our initial testing. We'll consult with our technical team and reach out to your course provider. We'll update you as soon as we hear back. We appreciate your patience
- Karen_Diaz
  
  4 days ago
  
  Reported - view
  Hi ,
  
  Thanks for your patience.
  
  Good news! Your course facilitator has confirmed that the issue in the course has been resolved. They've also advised that you will need to redo the activities on the following pages to continue with your progress:
  
  Practice Scoring the Risk page
  
  Contingency Planning & emergency situations
  
  Please give this a try and let us know if you need further assistance.
- Yendy_Cao
  
  4 days ago
  
  Reported - view
  Hi ,
  
  Thanks for that. I have redone the activities but the same issue is still occurring on page Contingency Planning and emergency situations. Would you be able to look into this please.
- Yendy_Cao
  
  16 hrs ago
  
  Reported - view
  just following up on this
- Karen_Diaz
  
  16 hrs ago
  
  Reported - view
  Hi
  
  Thank you for letting us know. I've sent a follow-up to your course provider and am waiting for their feedback. We'll be sure to notify you as soon as we receive an update.
  
  We appreciate your patience.
- Technical Specialist
  
  Suriavarman
  
  15 hrs ago
  
  Reported - view
  Hi , the course staff has updated the widget on the page and you should see it again upon reload the page. If you are still having issues, kindly revert to us directly via email at support@openlearning.com with the error on your end for further investigation. Thank you.