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I have been using the OpenLearning app to do my courses only to find out that it doesnt count my active hours in the app.

I have been using the OpenLearning app to do my courses only to find out that it doesnt count my active hours in the app. Please help me to fix this issue because my semester ends in a week. All of my hard work is going to waste if i don't get enough active hours because the app on my Ipad isnt counting my active hours!!

3 replies

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    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 1 yr ago
    • Reported - view

    Hi Marieanne, thanks for getting in touch.

    I can see the active time is there. I'll send more details to your email soon.

    Many thanks.

      • Marieanne_Landi_Anak_Gat
      • 1 yr ago
      • Reported - view

      Ferry Darmadi Thank you. Pardon me for hanging up so sudden. I accidentally touched the power button. My issue is it does not count my active hours accurately because I have been doing my courses more than an hour per lesson every week and my active hours are somehow less than 2 hours towards the end of semester for certain courses. I just started using my laptop to rewatch all the videos for my courses and I only have a week left before the semester ends. 

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 1 yr ago
      • Reported - view

       

      I've sent the active time details for each course to your email. Please let us know if you haven't received it. Please kindly reply to the email if you have any further questions for us.

      Many thanks.

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  • 1 yr agoLast active
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