I understand you have course administrators, but can you have an institutional administrator that has overriding access to all courses that are created and can update learners, staff and admin as appropriate, including if/when a course admin leaves and ownership is not transferred over?
Hello Melissa Connell ,
The portal/institution Admin has the privileges to perform these tasks you've mentioned. Would you please send us an email to email@example.com so we can have a closer look at your current situation? We'd be happy to assist you further.