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Certificate Issue

Hi There

 

The signature is not showing on the certificate. Can this please be fixed?

 

6 replies

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    • Azeem_Khan
    • 3 yrs ago
    • Reported - view

    Same is happening with mine also

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs ago
      • Reported - view

      Azeem Khan Hi Azeem! Which course are you referring to? I see the only course you are signed up for is Exploring Habitable Worlds. This certificate should have a signature but it doesn't seem to be working. I will contact your course admin and ask them to re-upload it. Once that is done, we can regenerate your certificate. I will keep you posted.

      • Azeem_Khan
      • 3 yrs ago
      • Reported - view

      Omnaya Omar Sir I have been contacted by my course admin and he has updated the certificate but the appearance is still the same.

      ClassOf2020__issued
      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs ago
      • Reported - view

      Azeem Khan Thank you for letting us know! We will get in touch with him again so that we may get to the bottom of the issue. Someone will update you once it has been resolved.

      • Customer Success and Onboarding Advocate
      • Suriavarman
      • 3 yrs ago
      • Reported - view

      Azeem Khan Good news, we've sent the updated certificate to your email. If you have any other issues, kindly revert via that email and we'll get back to you as soon as possible. thank you.

    • Customer Success Team
    • Omnaya_Omar
    • 3 yrs ago
    • Reported - view

    Hi Andre, thanks for getting in touch! The administrator for that course did not set up that certificate to have a signature, so this is the correct appearance.

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  • Status Answered
  • 1 Likes
  • 3 yrs agoLast active
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