Hi LEE LAY HAR KPM-Guru ,

Thanks for reporting this in.

We'll have our technical specialist look into it and will keep you posted as soon as we get an update.

We appreciate your patience.

Hi LEE LAY HAR KPM-Guru ,
Thanks for your patience.

Our technical specialists have tested the certificate downloads and were able to complete them successfully. Since we aren't able to replicate the issue on our end, it may be related to your browser settings.

Could you please try the following steps to see if they resolve the issue?

• Clear your browser's cache and cookies.
• Try opening the link in an Incognito or Private window.
• Switch to a different browser (like Chrome or Firefox).

Let us know if this works or if you're still having trouble.