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unable to complete quiz

even after submitting answers to all question it shows - "No submissions remaining" 

my quiz is stuck on 19/20

https://www.openlearning.com/courses/environmental-psychology-and-globalization-processes-factors-outcomes-solutions/1529770938191/chapter_quiz/?cl=1

kindly help

8 replies

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    • ronsilvosa
    • 3 yrs ago
    • Reported - view

    Hi Ayushi Singh Thanks for reaching out. I checked the quiz page and can confirm that only 4 submissions are allowed. If you answered a question wrong on all 4 submission attempts, then you will no longer be able to try and get an answer right again. We suggest you reach out to a course facilitator via chat if they have chat enabled on their profile, or you can leave a comment on one of the pages in the course to get their attention.

    Let me know if there's anything else I can assist you with. Thank you.

      • Ayushi_Singh
      • 3 yrs ago
      • Reported - view

      Ronald Silvosa thanks for replying

      actually the problem is not with getting the answer wrong, as i have 2 other wrong answers but there is some bug with this particular question (question 18), all my trials for submission actually got used up in attempt to submit this particular question. and still the it did not get submitted. if u check, this question still does not show "correct or incorrect". kindly help resolve this.

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs ago
      • Reported - view

      Ayushi Singh Hi Ayushi! I have tested the quiz on this page and was able to get a mark on each question on the page. Were you able to resolve your issue since this previous comment? Or could it have been an issue with your device/browser instead?

      • Ayushi_Singh
      • 3 yrs ago
      • Reported - view

      Omnaya Omar even i got mark on all the other questions, except the second last question. i have attached the screenshot of the same. kindly check. this question does not show wrong or right unlike other questions.

      • Ayushi_Singh
      • 3 yrs ago
      • Reported - view

      Ayushi Singh where as for other questions of the same quiz, i could submit the answers and it shows "correct or incorrect". following are the screenshot for the same.

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs ago
      • Reported - view

      Ayushi Singh Thanks so much for providing a screenshot! It was very helpful. My first time testing this page, I was able to receive a mark on that question. However when I returned to double check I noticed the mark disappear. It did not reappear until I clicked submit again which you cannot do now that you have used up all of your submissions. Thank you for bringing this to my attention. This is most likely a bug and I will report it to our development team shortly.

      From my test, it seems that your quiz is still being marked properly, but the words that let you know what your mark is are simply not showing up.

      The reason the page's completion (the circle at the top) is not being ticked as fully complete is because the completion for the categorize widget is set to "completed when the answers are correct" which means unless you get this question right, you cannot fully complete this page. However, since you thought this question was not being marked, you have already used up your submissions.

      I will contact your course admin and ask them if they will allow you an extra submission attempt to get the question right since you did not know there was a bug on the page. Once I hear back from them, I will update you.

      • Ayushi_Singh
      • 3 yrs ago
      • Reported - view

      Omnaya Omar thank you so much for prompt reply and understanding the problem. hope this problem gets resolved soon. 

      • Technical Specialist
      • Suriavarman
      • 3 yrs ago
      • Reported - view

      Hi Ayushi Singh , thanks for your patience. The submission limit for this quiz has been increased, so you can test it once again. Please ensure you have selected all the correct answers before tapping on the submission button again. Hope that helps!

Content aside

  • Status Answered
  • 3 yrs agoLast active
  • 8Replies
  • 59Views
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