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I don't have the initial password.

I access my university website link to get a new account, but it didn't lead me to set my password.  I don't know why. Also, my e-mail address is unverified, so I can't reset my password. What should I do?

3 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 3 yrs ago
    • Reported - view

    Hi Yue! Even though your email is unverified, you can still reset it here.

    Hope this helps!

      • Yue_ZHAO
      • 3 yrs ago
      • Reported - view

      Alenka Prezelj If I used a Microsoft account to enroll, I can't set a password?

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      Yue ZHAO You need to log out first, THEN reset the password.

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