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Certificate Download Issue

I have already completed the course, but when I try to download the certificate, the PDF downloads with an “Internal Server Error” message instead of the actual certificate.

1 reply

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    • Karen_Diaz
    • 5 days ago
    • Reported - view

    Hi  ,

    Thanks for reporting this! We tested the certificate download on our end, and while it took a few moments to load, the download was successful.

    Please try the following troubleshooting steps:

    • Open the link in a Private / Incognito window.

    • Try using a different browser (like Chrome, Firefox or Edge).

    • Clear your browser's cache and cookies.

    You can also download your certificates from here. 

    Kindly let us know if you still run into trouble after trying these steps, and please send us an email with a screenshot of the error at support@openlearning.com.

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Content aside

  • 5 days agoLast active
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