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K-6 supporting students to succeed in literacy

Module 4 video 6 will not play

8 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 5 yrs ago
    • Reported - view

    Hi Alicia, could you please post the link to the page so we can take a closer look?

    Thank you!

      • Alicia_Baines
      • 5 yrs ago
      • Reported - view

      hi Alenka,

      https://www.openlearning.com/classcover/courses/k-6literacy/video_6/

      im still unable to get this video to play. Hopefully you can help. Thanks 馃槉

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Alicia Baines Hi Alicia, would you mind sharing which device and browser you are using?
      We discovered there is an issue with that video when played via the OL app and  iOS Chrome and Safari. If you are on a mobile, could you please try Firefox? 
      Alternatively, you could try any browser on a computer. We apologize for the inconvenience!

    • Alicia_Baines
    • 5 yrs ago
    • Reported - view

    Alenka Prezelj I鈥檝e been trying on the OL app, safari on my iPhone, and explorer on two different computers.

    its still not working. Very frustrating when this is the last video I need to watch to complete this course.

    thanks

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Alicia Baines Hi Alicia, so sorry about this. I understand how frustrating this is. Would you be able to try with Chrome on a computer?

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      If that doesn't work, would you be able to make a screenshot of the page after you have tried the video to play? That would help us a lot.

      • Alicia_Baines
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj Thanks so much, finally got it to work on chrome. Very strange everything else worked fine on explorer! Thanks for your help :)

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Alicia Baines Fantastic! You're welcome! :)

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  • Status Solved
  • 5 yrs agoLast active
  • 8Replies
  • 37Views
  • 2 Following